No network
connection.
Check network connection on the PC with SIP
terminal (if SIP terminal is installed on the PC). To do
this you can use "ping" command with IP address of
the PC where TrueConf Server is installed.
There is no video and
audio in the conference
between TrueConf
Server and SIP
terminal.
Incorrect codecs
negotiation.
Make sure that SIP terminal supports one of audio
codecs: G.711 (alaw/ ulaw), G.728; and video
codecs: H.264, H.263.
Description
Possible reason
Solution of the problem
3.2.4. "H.323 Gateway" Section
Settings on this page are designed to register the TrueConf Server on the external H.323 gatekeeper.
After registered successfully, TrueConf users are able make calls to terminals registered on this
gatekeeper with the following dialing format: #h323:terminal_id, where “terminal_id” is the terminal
identifier you are calling to.
Note: #h323:terminal_id is identical to #h323:h323-id (e.g. #h323:ivan), or #h323:\e\e164 (e.g.
#h323:\e\202).
1.
Enter the address of the H.323 gatekeeper. You can use either a domain name (e.g.
test.gatekeeper.com) or IP address (e.g. 34.87.12.127).
2.
Enter H323-ID (random alphanumeric identifier) under which the TrueConf Server will be
registered on the external gatekeeper. For instance, H.323-ID might be this way: #h323:user01.
H.323 terminals can call this number to reach TrueConf Server using gatekeeper.
3.
You need to enter DialedDigits (E.164), under which TrueConf Server will be registered on the
external gatekeeper.
TrueConf Server
Administrator Guide
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www.trueconf.com
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