19
trueCall doesn’t respond to commands from my extension
phones
trueCall responds to commands from the telephones plugged into it,
including cordless phone systems with more than one handset. You
can still make or receive calls from other extension phones in your
house that are not connected via trueCall, but they won’t have
access to the special trueCall features like Whisper introductions,
Zap
&
Star
, message retrieval or the setup menu.
Weblink sometimes fails
trueCall’s top priority is to allow you to make and receive telephone
calls, so if you pickup your phone to make an outgoing call while a
Weblink session is in progress, trueCall will abandon the Weblink
session and allow you to make your call. You can restart Weblink at
any time.
Note that because 1571 phones check for messages every 30
minutes or so, they can even interrupt Weblink sessions in the early
hours of the morning, so we recommend that you don’t use 1571
phones if you use trueCall.
If I am not at home, my calls are picked up by my 1571 network
voicemail service, not trueCall’s Message Manager
or
When I try to listen back to my messages I just hear a long tone
that lasts about 12 seconds
Both these situations are caused by trueCall and your 1571 network
voicemail service each trying to pick up your messages at the same
time!
If you use a 1571 network voicemail service we recommend that you
set trueCall’s Ring Duration to 9 seconds (see trueCall Reference
Guide page 19). To test that it is working OK, put the number of your
mobile phone on your Star list, dial into your home phone line from
your mobile and wait for trueCall’s Message Manager to pick up. If
your 1571 network voicemail service picks up the call, then you need
to reduce trueCall’s ring time.
I receive messages on my answering machine saying “press 1
to accept the call, hash to zap the caller …”
trueCall has its own built in answering machine, so you must turn off
the answering facility of your phone, or disconnect your answering
machine.
Frequently asked questions
