trueCall Call Recorder Manual Download Page 2

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V 3.2 09/07/09

Overview

Plugging in the memory card

Using Call Recorder

Playing back recordings

Message Centre

Installing trueCall Message Centre

Using trueCall Message Centre

The legality of recording phone calls

Frequently asked questions

Support

Contents

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This manual

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trueCall memory card

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Memory card/USB adaptor

Summary of Contents for Call Recorder

Page 1: ... trueCall Ltd 2009 No more nuisance phone calls Call Recorder and Message Centre Guide ...

Page 2: ...laying back recordings 6 Message Centre Installing trueCall Message Centre 8 Using trueCall Message Centre 9 The legality of recording phone calls 13 Frequently asked questions 14 Support 15 Contents Do you have everything Your package contains This manual trueCall memory card Memory card USB adaptor ...

Page 3: ...ase of a dispute why shouldn t you have access to the same information If you receive malicious calls this information may make it easier to take legal action to stop them Harassment by debt collection companies Keep a record of what you agreed to in case of mis selling and slamming For information about the legality of recording calls see page 13 trueCall Message Centre Your Call Recorder memory ...

Page 4: ...f the card is faulty or isn t a genuine trueCall card you ll hear the message Error on memory card please remove the card If the memory card is write protected you ll hear the message Cannot record to memory card as it is write protected You will be able to listen back to messages from the card but won t be able to record calls archive messages or delete call recordings see page 8 Don t rapidly in...

Page 5: ...trueCall unit to tell trueCall to save the recording of the call You will hear a beep which won t be heard by the person on the other end of the line and trueCall s red LED will flash throughout the call trueCall s Buffered Save feature means that even if you press the button half way through the call trueCall will save the complete conversation to the memory card right from the start If trueCall ...

Page 6: ...tion about each recording the time and date it was made its duration whether it was an incoming or outgoing call and the phone number of the person you called or who called you if their number is available Press 6 to archive the recording You can archive any important recordings Archived recordings can t be deleted by mistake through the setup menu they can only be deleted through trueCall s Messa...

Page 7: ...ory card installed trueCall gives you an additional option when you review your answering machine messages you can press 6 to archive the message This copies it to the memory card Long messages may take a few moments to copy if it is going to take more than 10 seconds trueCall tells you how long the copy will take and beeps every few seconds until the copy is complete If you don t want to wait for...

Page 8: ...ard in a window will generally pop up asking you whether you want to install trueCall Message Centre If this doesn t happen then open the memory card in Windows Explorer and double click on the trueCall Setup icon Follow the instructions to install trueCall Message Centre By default it is installed in your programs directory under trueCall and your recordings are stored in the My Phone Calls folde...

Page 9: ...r computer remove the Call Recorder memory card from trueCall when your phone is not in use Note Don t insert or remove a memory card from your trueCall unit while you are on a telephone call as this will end your call and may corrupt your recordings Plug the memory card into your computer A window will generally pop up asking you whether you want to run trueCall Message Centre or it may just show...

Page 10: ...g type call recording archived answering machine message etc You can click on the column headings to sort the entries Sometimes there may be entries that have no date or which have a date without a year trueCall will give you as much information as it has available Listening to recordings stored on the memory card To listen to one of your recordings just double click on it A playback window pops u...

Page 11: ...mat Deleting recordings from the memory card Once you have saved all the recordings you want to keep you can delete the remaining recordings from your memory card by clicking on the Delete all button Don t delete files from the memory card using your computer s operating system Getting trueCall to store the callers name with the recording In your trueCall Internet Control Panel you can associate a...

Page 12: ...emory card The process is the same if you are using the Memory card USB adaptor Don t remove the memory card from your computer until you see the message Safe To Remove Hardware If you don t wait for this message your memory card may become faulty and future call recordings may not be saved Warning The trueCall Call Recorder memory card has been specially optimised to work with trueCall Only acces...

Page 13: ... Can I record telephone conversations on behalf of my business The laws relating to call recording for businesses are many and complex and you will have to determine yourself whether your use is legal The relevant legislation includes Data Protection Act 1998 Telecommunications Data Protection and Privacy Regulations 1999 Human Rights Act 1998 Regulation of Investigatory Powers Act 2000 Telecommun...

Page 14: ...tup menu select the trueCall Options menu then the Incoming call management options menu and switch off Shield Whisper and Zap Star When I plug the memory card into my PC I see the message Do you want to scan and fix Your computer has detected a possible error on your memory card click Yes and your computer will check for errors and try to fix any that it finds I would like to email a call recordi...

Page 15: ...corded Just delete these calls Support If you require help setting up or operating trueCall Call Recorder Message Centre please read the Frequently asked questions section of this guide and check the support information available at the trueCall web site www trueCall co uk If your problem is still unresolved contact Customer Services by post email or phone Post trueCall Ltd Knights Hall Knights Hi...

Page 16: ...ed from your normal household waste and taken to your local recycling centre for disposal or back to where you bought the equipment Proper recycling of electronic equipment will help the environment and conserve natural resources trueCall Ltd Knights Hall Knights Hill London SE27 0HS trueCall Ltd 2009 www trueCall co uk Packaging material is recyclable ...

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