True PS800 Owner'S Manual Download

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CHAPTER 7: ADDITIONAL INFORMATION

TRUEfitness.com / 800.426.6570 / 636.272.7100

TROUBLESHOOTING GUIDE:

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error

codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by

persons whom rely wholly or in part on any description or statement contained within this manual. Please visit

www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-

883-8783 for assistance with troubleshooting and diagnostics.

Malfunction

Possible Cause

Corrective Action

No Power

Unit turned off

Verify the On/Off switch is at the ON position

Damaged power cord

Replace power cord

Power cord not fully seated in

socket

Inspect power connection at the unit and outlet

No power at outlet

Using a voltmeter verify power at outlet

Tripped circuit breaker

The location of the circuit breaker is next to the On/Off

switch. Verify the circuit breaker is not open. If the breaker is

open reset.

Unit resets or

pauses randomly

Damaged power cord

Replace power cord

Power cord not fully seated in

socket

Inspect power connection at the unit and outlet

Safety e-stop key not fully engaged Re-engage the safety/e-stop key to the console
Insufficient power

Verify output voltage from 20A outlet with a voltmeter

Error code is displayed on console Contact TRUE Fitness Customer Service Department
Pinched or loose main

communication cable

Contact TRUE Fitness Customer Service Department

No User Present displayed on

screen

User weight must be over 90lbs. Verify No User Present

settings in console.

Walking belt is

off center

Uneven floor

Adjust treadmill with rear leveling feet. See Chapter 5:

Running Belt Alignment

Adjust belt tracking

See Chapter 5: Centering the Running Belt

Walking belt

hesitates or slips

when stepping

Adjust belt tension

See Chapter 5: Tensioning the Running Belt

Lubricate running belt

See Chapter 5: Treadmill Lubrication

Rubbing sound

from treadmill

when in

operation

Walking belt is rubbing a straddle

cover

Adjust belt tracking. See Chapter 5: Centering the Running

Belt

Foreign object may be stuck under

walking belt

Inspect under the unit. Remove and object that may be under

the unit.

Foreign object may be stuck in

motor compartment

Contact TRUE Fitness Customer Service Department

Roller bearings may be damaged

Contact TRUE Fitness Customer Service Department

Drive motor may be damaged

Contact TRUE Fitness Customer Service Department

Drive belt may be misaligned

Contact TRUE Fitness Customer Service Department

Summary of Contents for PS800

Page 1: ... Assembly Guide Warranty Card Included Revision 122313 PS800 TREADMILL OWNER S MANUAL ...

Page 2: ...library 29 international manuals ﻫﺎﻡ ﺟﻣﻳﻊ ﺍﻟﻣﻧﺗﺟﺎﺕ ﻫﻲ ﺍﻟﻣﻌﺭﻭﺿﺔ ﺍﻟﻧﻣﻭﺫﺝ ﺗﺧﺗﻠﻑ ﻗﺩ ﺍﻟﻔﻌﻠﻲ ﺍﻟﻣﻧﺗﺞ ﺗﺳﻠﻳﻣﻬﺎ ﻭ ﺍﻟﻣﻧﺗﺞ ﻣﻭﺍﺻﻔﺎﺕ ﻭﺍﻟﺑﺭﺍﻣﺞ ﺍﻟﻣﻳﺯﺍﺕ ﻟﻠﺗﻐﻳﻳﺭ ﻗﺎﺑﻠﺔ ﺇﺷﻌﺎﺭ ﺩﻭﻥ ﻟ ﻳﺻﻝ ﻣﺎ ﻣﻌﻅﻡ ﺍﻵﻥ ﺣﺗﻰ ﺍﻟﻣﺎﻟﻙ ﺩﻟﻳﻝ ﺯﻳﺎﺭﺓ ﻳﺭﺟﻰ www truefitness com ﻟﻠﻣﺳﺗﻧﺩﺍﺕ ﻟﻐﺎﺕ ﻓﻲ ﻳﺭﺟﻰ ﺇﺿﺎﻓﻳﺔ ﺯﻳﺎﺭﺓ www truefitness com document library 29 international manuals WICHTIG Alle hier gezeigten Produkte sind Prototypen Das tatsächliche Produkt...

Page 3: ...e TRUE experience Innovation across the full product line has made TRUE successful and is a trademark of the TRUE heritage TRUE s patented Heart Rate Control technology is just one of the remarkable ways we deliver simple and superior performance every user can enjoy and most importantly use to achieve personal health and fitness goals TRUE strives to perfect biomechanically correct and orthopedic...

Page 4: ...tion Heart Rate Monitoring 15 Heart Rate Control 16 Program Descriptions 17 Console Overview 20 Console Navigation 22 Advanced Console Functions 28 Chapter 5 Care Maintenance Care Maintenance 36 Cleaning the Equipment 36 Running Belt Alignment 37 Tensioning the Running Belt 38 Treadmill Lubrication 38 Leveling the Treadmill 39 Other Scheduled Preventive Maintenance 39 Long Term Storage 39 Chapter ...

Page 5: ...y maintenance activity Do not handle the plug with wet hands WARNING To reduce the risk of burns fire electric shock or injury it is imperative to connect each product to a properly grounded 110V electrical outlet A risk of electrical shock may result from improper connection of the equipment s grounding conductor Check with a qualified electrician if you are unsure about proper grounding techniqu...

Page 6: ...s product so the power cord plug is accessible to the user Keep the power cord away from heated surfaces Do not pull the equipment by the power cord or use the cord as a handle Do not run the power cord along the side or under the treadmill If the electrical supply cord is damaged it must be replaced by the manufacturer an authorized service agent or a similarly qualified person to avoid a hazard ...

Page 7: ...service this equipment Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of reach of the equipment while it is in motion This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructi...

Page 8: ...o your clothing before each workout and when treadmill is in use See Fig 2 Attach the magnetic key to the treadmill console assembly SPACE REQUIREMENTS Space Requirements TRUE s recommendation is to leave a minimum of 20 0 5m on each side of the treadmill and a 79 2 m safety zone at the rear of the treadmill See Fig 1 3 2 1 ...

Page 9: ...rovided with the product If it will not fit the outlet have a proper outlet installed by a qualified electrician Do not remove the motor cover or you may risk injury due to electric shock The 120 V model is for use on a nominal 120 V circuit and has a grounding plug that looks like the plug illustrated in figure A Make sure the product is connected to an outlet having the same configuration as the...

Page 10: ...CHAPTER 1 SAFETY INSTRUCTIONS Truefitness com 800 426 6570 636 272 7100 6 ...

Page 11: ...hat may be worn damaged or missing To replace any worn or missing warning decals contact TRUE FITNESS by visiting www truefitness com or contact customer service at 800 883 8783 COMPLIANCES This equipment complies with all applicable codes and regulations For a complete list of compliances please visit www truefitness com ...

Page 12: ...are in doubt as to whether the treadmill is properly grounded Do not modify the plug provided with the treadmill if it will not fit the outlet Have a proper outlet installed by a qualified electrician Read and understand all instructions and warnings prior to use Obtain a medical exam before beginning any exercise program If at any time during exercise you feel faint dizzy or experience pain stop ...

Page 13: ...CHAPTER 2 ASSEMBLY INSTRUCTIONS Truefitness com 800 426 6570 636 272 7100 9 PRE ASSEMBLY CHECK LIST ITEM DESCRIPTION QTY A Display Console 1 B Frame 1 C Upright L 1 D Upright R 1 E Bottle 1 ...

Page 14: ...SEMBLY CHECK LIST continued Provided Hardware ITEM DESCRIPTION QTY a Bolt M8 P1 25 75 8 b SEMS Bolt M8 P1 25 90 4 c Bolt Cover 4 d Internal Tooth Washer M8 8 e Bolt Ø4 12 2 f SILICON 1 g Open Spanner 1 h T Spanner 1 i Hex Wrench 5mm 1 j Wire Cover 1 k Safety Key Clip 1 l Power Cord 1 ...

Page 15: ...ht C as the arrow shows in the drawing 1 1 4 Install but do not tighten 8 bolts and washers a d into each upright 5 Place the console on the uprights and fasten it with 4 SEMS bolts b Place 4 bolt covers c into holes of console as shown 6 Connect the lower control wire coming out of left upright with the upper control wire attached in the console then fasten the wire cover j with 2 bolts e to the ...

Page 16: ...ction B of foot counter clockwise to a proper height d Tighten wing nut A to secure B section NOTE Same adjustment applies to both sides Safety Key Attachment a Remove packaged Safety key from hardware kit b Remove Safety Key from bag and unwind cord from clip c Attach Safety Key magnet A to front of console B as shown below d Attach clip C to clothing at the beginning of any workout CAUTION Read ...

Page 17: ...36 272 7100 13 TREADMILL OVERVIEW Console Assembly Straddle Covers Belt Leveling Feet On Off Switch Circuit Breaker and Power Cord Belt Adjustment Bolts Contact Heart Rate Pad Contact Heart Rate Pad Safety E Stop Key iPod Clip optional Adjustable Soft Select ...

Page 18: ...attached to the user s clothing The treadmill will not operate if the safety key is not attached to the treadmill Belt The moving surface of the treadmill on which the user walks or runs Straddle Covers Stationary covers on either side of the belt which allows the user to safely straddle the belt during startup or in the event of an emergency Belt Adjustment Bolts An adjustment system that allows ...

Page 19: ...s necessary between the strap and the user s skin for proper transmission Sweat from exercise works best but ordinary tap water may be used prior to the workout if desired A Note on Chest Strap Heart Rate Monitoring The chest strap produces a radio signal that the treadmill reads and registers as the user s heart rate The accuracy of a reading may be affected when outside interference is present C...

Page 20: ...te with how they feel to ensure safety and comfort Consult a physician to determine target heart rate Using heart rate to control a workout takes the guesswork out of the workout settings Consult a physician before using heart rate controlled workouts for advice on selecting a target heart rate range Also it is important to use the treadmill for several workouts in the manual mode while monitoring...

Page 21: ...nt Users can make adjustments to the SPEED during the workout SPEED changes are permanent INCLINE changes affect the current 2 minute segment only Rolling Hills Series of gradually increasing and decreasing INCLINE changes that simulate rolling hills Users can make adjustments to the SPEED during the workout SPEED changes are permanent INCLINE changes affect the current segment only Single Hill IN...

Page 22: ...ent SPEED changes affect the current 1 minute segment only Speed Ramp Speed increases to a maximum at the mid point of the workout then decreases to the finish Users can make adjustments to the INCLINE during the workout INCLINE changes are permanent SPEED changes affect the current segment only Leg Shaper SPEED changes in this workout to emphasize the leg muscles with added intensity Users can ma...

Page 23: ...bic Based on age this is a heart rate controlled workout at 80 of the user s maximum heart rate This keeps the user in the optimum aerobic training range to improve cardio fitness The treadmill begins in MANUAL control gradually increase the workout intensity until the user s heart rate is within 10 bpm of their target At this point the treadmill takes over to control speed and incline to maintain...

Page 24: ... Truefitness com 800 426 6570 636 272 7100 20 CONSOLE OVERVIEW LCD Display Selection Buttons Selection Buttons Speed Keys Warning Decal Incline Keys Stop 30 Pin iPod Connector Headphone Jack Numeric Keypad USB Port Reading Rack Start ...

Page 25: ...r or tablet computer during a workout USB Port Allows users to export workout data to an external USB drive or update the console software Numeric Keypad A small panel of keys on the console that allow the user to quickly enter numeric data Headphone Jack Standard 3 5mm audio jack used to connect headphones to the console during media playback 30 Pin iPod Connector Standard 30 pin iPod connector u...

Page 26: ...played on the console when there is no workout in progress From this screen the user is able to select from various options to begin a workout A Workout Finder Displays preset workout selections by category B Quick Start Starts a Quick Start workout in which the user controls all settings until the workout is ended by the user A B ...

Page 27: ...n press the Next Selection Button C Press and hold the Next Selection Button to return to the previous screen Workout Data Entry Screens These screens allow users to input their personal information or workout goals prior to beginning a workout To set a value press the Selection Button for the value you wish to change A and use the and keys B to adjust the value to the desired setting Users may al...

Page 28: ...e custom data points to be seen in this display See Workout Data Screen Controls F Show Tools section B Time Displays the time elapsed for the current workout C Incline Shows the current incline of the treadmill D Speed Shows the current speed of the treadmill belt E Custom Data Display 2 By Default this display will show the calorie count for the current workout Users can also choose custom data ...

Page 29: ...n for the control they wish to use A Change View Switches between the available Workout Data Screens B Cool Down Pressing this button allows the user to end their current workout with a two minute low intensity cool down period When Cool Down is activated the unit is in manual mode and the user directly controls all settings C HRC Cruise Engages Heart Rate Control to allow the equipment to maintai...

Page 30: ...o source is selected the user is given control over volume A and the ability to skip tracks B E Activate Quick Speed When the Activate Quick Speed Selection Button is pressed various preset speeds will appear Pressing one of the Speed Selection Buttons A will allow the user to quickly and conveniently switch to that preset speed To return to the Workout Data Screen press the Exit Quick Speed Selec...

Page 31: ...en calories and METs Pressing the Scroll Data Selection button B will allow the Custom Data Displays to automatically toggle between data Pressing the Unit Selection Button D will change the units displayed between English and Metric Workout Summary Screen At the end of a workout the Summary Screen will display an overview of the workout data The workout data can be exported to another device by i...

Page 32: ...der icon blinks release the upper selection button and hold the Workout Finder selection button C until the service screen displays Service Menu The first screen displayed after entering service mode is the Service Menu This menu provides access to all of the service mode features by selecting different categories To select a category use the scroll selection buttons A to highlight a category B On...

Page 33: ...gured to B Software Version The current version of software that is installed on the console C Units Displays the units the console is currently using as default U S or Metric D Max Speed The maximum speed the unit is able to reach E Min Speed The minimum Speed the unit is able to maintain F Max Incline The maximum percentage that the unit can be inclined G Min Incline The minimum percentage that ...

Page 34: ...nter selection button C to confirm the selection Utilities Menu Product Setup The product setup screen allows for adjustments to model configuration incline range and speed range TRUE s recommendation is to only use the Setup Wizard to adjust these attributes After pressing the Setup Wizard Selection Button A simply follow the on screen instructions to complete the setup procedure WARNING Misconfi...

Page 35: ...AMS folder as shown below Navigate to the software update screen and insert the USB drive into the console s USB port When the console recognizes the software it will show a message that reads Drive found and ready Press Update to begin Warning Improper use can render this machine inoperable To complete the update press the update selection button A WARNING Disconnecting the power source switching...

Page 36: ... the options Once the changes are complete press the back selection button E and the changes will be automatically saved Language Select a default Language for the unit All settings and workout data will be displayed in that language Units Choose how the workout data is displayed by default Save Workout Turns the saved workout feature on or off Heart Rate Priority Determines the order in which the...

Page 37: ... the off setting the data entry screen will be displayed until closed by a user Summary Timeout Determines the amount of time the Workout Summary Screen will remain on the display By choosing the Off setting the summary will be displayed until ended by a user Pause Time This setting will limit the amount of time that a workout can be paused before it automatically ends By choosing the Off option t...

Page 38: ...imulator there is outside interference from another source C Contact HR Ensures the unit is receiving the data by displaying the user s heart rate when the contact heart rate pads are gripped D Speed Incline Cal Speed Incline Cal calibration is selected by default in this menu To run a calibration press the enter selection button E and then follow the on screen instructions WARNING This process wi...

Page 39: ...can be cleared by pressing the enter selection button A but it is not recommended Statistics The statistics menu displays an overview of the treadmill s running data The overview includes distance time average speed maximum speed manual program count preset program count and apple device connections These statistics can be exported to a connected USB drive by using the scroll selection buttons A t...

Page 40: ...ative please visit www truefitness com CLEANING THE EQUIPMENT After Each Use Use GymWipes Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and wipe all exposed surfaces Use a LCD screen cleaner or spray a solution of 1 part 91 isopropyl alcohol and 1 part water to dampen a soft cloth and wipe the surface of the console This helps remove fing...

Page 41: ... for a few minutes The belt should be centered on the running deck If the belt drifts off center you must make adjustments Important Failure to align the belt may cause the belt to tear or fray which may not be covered under the TRUE Fitness Warranty To stop the running belt press the STOP key Turn the treadmill off CAUTION For your safety use the power switch to turn off the treadmill before maki...

Page 42: ... takes a few simple adjustments If you are unsure about this procedure call the TRUE Service Department Locate the belt adjustment bolts in the rear end caps of the treadmill Using the appropriate size Allen wrench or socket turn BOTH adjustment bolts clockwise turn Turn the treadmill on and start the belt and check if the slipping continues Repeat the above steps if additional adjustment is neces...

Page 43: ...ge motor control board and heat sink motor compartment Move treadmill and vacuum underneath Lubricate elevation pivot points including rear stabilizing feet and the lift motor screw Lubricate walking belt and deck Inspect all fasteners Inspect all electrical connections Inspect all components for abnormal or premature wear CAUTION Use only TRUE Fitness certified service providers LONG TERM STORAGE...

Page 44: ...ntact information for the closest dealer You may also contact TRUE Fitness customer support team by calling 800 883 8783 or e mailing us at service truefitness com Monday Friday during normal business hours TRUE FITNESS SERVICE DEPARTMENT 865 HOFF ROAD ST LOUIS MO 63366 1 800 883 8783 HOURS OF OPERATION 8 30 A M 5 00 P M CST E MAIL service truefitness com CONTACTING SALES Interested in TRUE Produc...

Page 45: ...e not sure if the actual product is damaged or not You must sign the bill of lading as damaged when accepting the shipment Once you have opened the box and you have determined something is indeed damaged please gather the serial number model number description and photos of damages Please make sure the photos include the damaged product as well as the damaged box the product arrived in Contact the...

Page 46: ...nection at the unit and outlet Safety e stop key not fully engaged Re engage the safety e stop key to the console Insufficient power Verify output voltage from 20A outlet with a voltmeter Error code is displayed on console Contact TRUE Fitness Customer Service Department Pinched or loose main communication cable Contact TRUE Fitness Customer Service Department No User Present displayed on screen U...

Page 47: ...another position within the room or move the cause of the interference until heart rate reading are stable If the probable source of interference is plugged into the same outlet move the suspect source to another outlet Environmental interference from computers Environmental interference from motor driven appliances Environmental interference from cell or cordless phone Environmental interference ...

Page 48: ...Configure incorrectly Power cycle Re configure console Loose Cable Check cable Connections Fault CN07 Calibration Timeout Console Incline Calibration was not able to complete within allowed time Low AC Line Voltage Retry calibration Verify AC Voltage at Outlet Fault CN08 Calibration Failed Lower Limit Not Reached Console During incline calibration the incline stalled before reaching what should be...

Page 49: ...2 Belt Over Speed Speed Tread motor rpm is higher than target rpm High Belt Deck Friction Lubricate treadbelt Contact dealer or TRUE service Line Voltage Check AC line voltage Dirty or misaligned speed sensor Contact dealer or TRUE service Fault SP03 Belt Over Accel Speed Tread belt speed increasing too quickly User is holding belt back Do not try to stop belt High Belt Deck Friction Lubricate tre...

Page 50: ... Power cycle Check cable Connections Run incline calibration Incline Potentiometer value out of range Contact dealer or TRUE service Fault D100 Motor Controller Fault DC MCB Motor Control Board Fault Motor Control Board Power cycle Contact dealer or TRUE service Fault D101 Lower Board Communication Fault DC MCB Endex did not receive communication from BB in 18 seconds Loose Cable Connection Power ...

Page 51: ...otor Controller Voltage Overload DC MCB Low Incoming AC Voltage Low AC Line Voltage Power cycle Check AC line voltage Contact dealer or TRUE service Fault D112 Motor Controller Undervoltage DC MCB Low Incoming AC Voltage Low AC Line Voltage Power cycle Check AC line voltage Contact dealer or TRUE service Fault D113 Motor Controller Control Fault DC MCB Incline Stall incline not moving when command...

Page 52: ...s known for it offers additional safety features to make it the perfect piece for any room in your house The PS800 offers one of the largest running surfaces in the industry This along with the handrails makes this a piece of fitness equipment that keeps your family s safety in mind P r e m i u m F i t n e s s E q u i p m e n t S i n c e 1 9 8 1 PS800 Truefitness com 800 426 6570 636 272 7100 48 ...

Page 53: ...h Contact Heart Rate Monitoring Standard Wireless Heart Rate Monitoring Polar Compatible AVAILABLE CONSOLE Escalate9 integrated into upper housing SAFETY Saftey Clip Standard Extended Handrails Standard Large Straddle Covers Standard REGULATORY APPROVALS ETL UL1647 CSA EXTRAS Accessories Water Bottle Holder 2 Accessory Tray Over Molded Reading Rack Tablet Holder PHYSICAL SPECIFICATIONS Footprint 7...

Page 54: ... owner s manual ac cident misuse abuse unauthorized modification or failure to provide reasonable and necessary maintenance This limited warranty will ap ply to but may not be limited to the treadmill elevation motor upper control board deck running belt and drive belt TRUE Fitness shall not warrant the performance of the heart rate system on its products as the heart rate system performance varie...

Page 55: ...ctions and warnings in owner s manual accident misuse abuse unauthorized modification or failure to provide reasonable and necessary maintenance as referenced in the owner s manual 5 This Limited Warranty applies only to the cost of repair or replace ment of parts and does not include labor beyond the above warranty period transportation service return and freight charges associated therewith expr...

Page 56: ...site ____ c Referral ____ d Gym Club ____ e Current Customer ____ f Other_______________ 2 The primary user s is ____ a Male ____ b Female ____ c Both 3 Do you currently belong to a health club ____ a Yes ____ b No 4 Your age group ____ a Under 25 ____ b 25 35 ____ c 36 45 ____ d 46 55 ____ e 56 65 ____ f 65 5 What was the primary reason you bought a TRUE product Check only one ____ a Design Appea...

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