CHAPTER
6
: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE (continued):
Fault CN02: Invalid
Console Configuration
Console
The product configuration data has
failed validation checks (incline
ranges make no sense, etc.)
Console configured
incorrectly
Power cycle
Re-configure console
Loose cable
Contact dealer or
TRUE service
Fault CN03: Stuck Key
Console Membrane Key stuck down/closed Membrane key is
damaged
Contact dealer or
TRUE service
Fault CN04: Lower
Board Comm Fault
(Treadmill Only)
Console
Brainboard fails to receive timely
communication responses from
lower board - Fault after 3 retries
Unit is configured as
a treadmill
Re-configure console
Fault CN05: No Lower
Control
Console
No lower board connected to
console - detection wires not
connected.
Loose cable
Power cycle
Check cable
connections
Console configured
incorrectly
Reconfigure console
Fault CN06: Config
Mismatch
Console
Console is configured for a product
different than that to which it is
connected.
Console configured
incorrectly
Power cycle
Re-configure console
Loose cable
Check cable
connections
Fault CN07: Calibration
Timeout
Console Incline Calibration was not able to
complete within allowed time.
Unit is configured as
a treadmill
Re-configure console
Fault CN08: Calibration
Failed - Lower Limit Not
Reached
Console
During incline calibration, the
incline stalled before reaching what
should be the lower limit.
Unit is configured as
a treadmill
Re-configure console
Fault CN09: Insert
Safety Key
Console Emergency Circuit opened
Unit is configured as
a treadmill
Re-configure console
Fault CN10: E-Stop
Fault
Console A test of the emergency circuit has
failed
Unit is configured as
a treadmill.
Re-configure console
Fault CN24: BB Comm
Fault
Console SBC cannot communicate with
Brainboard
Console
Power cycle
Contact dealer or
TRUE service
Fault CN25: Firmware
Mismatch
Console Firmware on brainboard not
compatible with SBC software
Corrupt software
Power cycle
Reconfigure Console
Firmware and
software versions
are not compatible
Re-install
software/firmware
Contact dealer or
TRUE service
TRUEfitness.com / 800.426.6570 / 636.272.7100
31
