User’s
Guide
Document #40171-120 Rev. B
19
Troubleshooting
This section describes procedures for troubleshooting problems you may
encounter with the TROY print server, and is divided into the following
sections:
Installation Problems
Intermittent Problems
Protocol-Specific Troubleshooting
If you have followed the steps in this section and you believe that you
have a defective print server, then please refer to the
Customer Support
and Warranty
chapter in the
PocketPro USB Administrators Guide
(provided in PDF format on the
TROY PocketPro USB Installation
CD)
for information on returning defective products.
Printing Problems
If you cannot print to the TROY print server after you install it, check the
following:
Make sure that the printer is powered on and is on-line, and that all
cables are securely plugged in.
If the printer initializes successfully but you cannot print, the problem
could be one of the following:
There is a problem with the interface between the print server and
the printer.
There is a problem with the network connection or cabling.
There is a queue setup problem, a print server setup problem, or
other protocol-related problem.
C
HECKING THE
I
NTERFACE BETWEEN THE
P
RINT
S
ERVER AND THE
P
RINTER
:
1. Ensure that the print server is securely plugged into the printer.
2. After the printer is powered ON, wait until the printer initializes, and
then print a self-test page by pushing the
Test
button on the back of
the print server for approximately one second.
NOTE: Pushing the Test button for more than five seconds will
restore the factory default configuration settings.
