17
1 Unit inoperable,
no water flow.
2 Water too hot.
3 Water temperature
cycling hot/cold at
intervals.
4 Water too cool
or cold.
1.1 No mains water
supply to unit
1.2 No electricity supply
to unit (Infrared sensor
can’t detect movement)
1.3 Obstruction in front
of infrared sensor
1.4 Unit malfunction
2.1 Not enough water
flowing through the unit.
2.2 Blockage in supply.
2.3 Increase in ambient
water temperature.
3.1 Heater cycling on
thermal cut- out.
4.1 Too much flow.
4.2 Water pressure below
minimum stated on
rating label
4.3 Reduction in ambient
water temperature.
1.1.1 Check if isolating valves are fully open.
Check if a blockage in inlet filter or in pipe work.
1.2.1 Check if electricity isolating switch is on.
Check that no fuses have blown.
1.3.1 Remove any obstruction from in front of the
sensor
1.4.1 Have unit checked. Contact Triton
Customer Experience.
2.1.1 Increase the flow rate.
2.1.2 Blocked sprayhead - clean or replace
sprayhead.
2.2.1 Check if stop valves are fully open. Check if
blockage in inlet filter.
2.3.1 Increase the flow rate.
3.1.1 See 'Water too hot' causes 2.1, 2.2 and
2.3 and their appropriate actions. If it continues,
contact Triton Customer Experience.
4.1.1 Reduce the flow rate.
4.2.1 Is water supply mains or tank fed?
4.2.2 If tank fed, re plumb to mains water supply
or see 4.2.4.
4.2.3 If mains fed, ensure that mains stop
valve is fully open and that there are no other
restrictions in the supply while the unit is in use,
or see 4.2.4.
4.2.4 Fit a pump to give minimum pressure.
Contact Triton Customer Experience for advice.
4.3.1 Reduce the flow rate.
FAULT FINDING
IMPORTANT: Switch OFF the electricity at the mains supply and remove the circuit fuse
before removing the cover from the handwash while attempting any fault finding
inside the unit.
It is advised all electrical maintenance/repairs to the handwash unit should be carried
out by a suitably qualified person.
Problem
Cause
Action
