Tristel Stella System A, User Manual, Page: 35 / 52

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SECTION 7, WARRANTY
WARRANTY FOR IQ AND PULSE
LIMITED WARRANTY
Tristel Solutions Limited (hereafter referred to as “the Company”) warrants that the Stella System, IQ, Pulse
and associated parts and accessories (hereafter referred to as “the Product”) will conform to the Company’s
written specifications and will be free from defects in material and workmanship under its designated,
normal use and service.
Notwithstanding anything herein to the contrary, the warranty period for the Product supplied by the
Company is twelve (12) months shown from the date of invoice.
Warranties shall be made invalid by the misuse of, or unauthorised tampering with, the Product.
The warranty does not cover, and the Company will have no warranty obligation whatsoever with respect to
any damage to the Product caused by or associated with: (1) external causes, including without limitation,
accident, vandalism, power failure or electrical power surges, (2) abuse, misuse or neglect of the Product by
the customer or any other user or through use of unauthorised third party consumables and accessories, (3)
usage not in accordance with the product Instructions For Use, (4) the customer’s failure to perform required
preventive maintenance and care, or (5) servicing or repair not authorised by the Company.
LIMITATION OF REMEDY
The warranty obligation of the Company hereunder is limited to the repair or replacement (at its option) of
the defective Product or any parts it deems defective. This will be the customer’s exclusive remedy for a
covered defect.
In order to recover under the warranty, the customer must notify the Company or its representative in the
country of installation of the defect prior to expiration of the warranty period and within thirty (30) days
of discovery of the defect. The notification to the Company must include a description of the problem in
reasonable detail and the full report downloadable from the IQ using the Stella Suite, showing all details
starting seven (7) days before the defect was first noted. Upon receiving the Company’s official “return
goods authorisation” (RGA), the customer must promptly return the defective part or Product to the
Company (or the authorised representative) as indicated on the RGA, freight and insurance prepaid.
The Company will not be responsible for any damage during shipment.
WARRANTY DISCLAIMER
The Warranty above is the Company’s entire warranty obligation to the purchaser of the Product. It is in
lieu of all other warranties of the Company, express or implied, including, without limitation, warranty of
merchantability or fitness for a particular purpose, and the Company does not represent or warrant that any
product will meet customer’s requirements. The Company’s responsibility for defects in a product is limited
solely to repair and replacement as set forth in this warranty statement.
To the extent permitted by law, the Company shall not, under any circumstances, be liable to the customer for
consequential, incidental, indirect or special damages or losses, including without limitation, damages arising
out of or in connection with any malfunctions, delays, loss of profit, interruption of service, or loss of business
or anticipatory profits, even if the Company has been apprised of the likelihood of such damages occurring.
This Warranty gives the customer specific legal rights, and customers may also have other rights which vary
from jurisdiction to jurisdiction.
In no event shall the Company’s liability exceed the original purchase price of the covered Product. No
representative or agent of the Company has the authority to bind the Company to any other representation or
warranty with respect to the Products, and the customer accepts the Products subject to all of the terms above.