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Storage and Service
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected from the
UPS. Remove the AC input to the UPS, then press and hold the ON/OFF button for one second.
Your UPS will be completely turned off (deactivated), and will be ready for storage. If you plan on
storing your UPS for an extended period, fully recharge the UPS batteries every three months. Plug
the UPS into a live AC outlet, turn it on by pressing and holding the ON/OFF button for one second,
and allow the batteries to recharge for 12 hours. If you leave your UPS batteries discharged for a
long period of time, they will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For
more information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns
link. From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple online form will ask for your unit’s model and serial numbers,
along with other general purchaser information. The RMA number, along with shipping
instructions, will be e-mailed to you. Any damages (direct, indirect, special or consequential) to
the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is
not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service
center must have transportation charges prepaid. Mark the RMA number on the outside of the
package. If the product is within its warranty period, enclose a copy of your sales receipt.
Return the product for service using an insured carrier to the address given to you when you
request the RMA.
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