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Storage and Service
Product Registration
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected
from the UPS. Press the power button and disconnect the unit from AC power. Your
UPS will be completely turned off (deactivated) and will be ready for storage. If you
plan on storing your UPS for an extended period, fully recharge the UPS batteries every
3 months. Plug the UPS into a live AC outlet, and allow the batteries to recharge for 4
to 6 hours. If you leave your UPS batteries discharged for a long period of time, they
will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are available from
Tripp Lite. For more information on service, visit tripplite.com/support.
Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the
service problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer.
Instead, visit tripplite.com/support.
3. If the problem requires service, visit tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA)
number, which is required for service. This simple on-line form will ask for your
unit’s model and serial numbers, along with other general purchaser information.
The RMA number, along with shipping instructions, will be emailed to you. Any
damages (direct, indirect, special or consequential) to the product incurred during
shipment to Tripp Lite or an authorized Tripp Lite service center is not covered
under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service
center must have transportation charges prepaid. Mark the RMA number on the
outside of the package. If the product is within its warranty period, enclose a copy
of your sales receipt. Return the product for service using an insured carrier to the
address given to you when you request the RMA.
Visit tripplite.com/warranty today to register your new Tripp Lite product. You’ll be
automatically entered into a drawing for a chance to win a FREE Tripp Lite product! *
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
