triOS nanoFlu, Operating Instructions Manual

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28 D01-060en202008 Manual nanoFlu
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Malfunction & Maintenance
Malfunction & Maintenance // nanoFlu
6.4 Returns
Please observe the following instructions when returning items.
If returning a sensor, please contact customer service first. To ensure a smooth return and to avoid incorrect
deliveries, each return package must first be reported to the customer service. You will then receive an RMA
form, which you need to fill out completely, check and send back to us. Customer service will check your form
and then give you an RMA number. Please attach the document with the number so it is clearly visible on the
outside of the return package or write it in large numbers on the packaging. This is the only way your return
package can be correctly allocated and accepted.
Please make sure that the sensor is cleaned and disinfected before shipping. In order to ship the goods un-
damaged, use the original packaging. If this is not on hand, make sure that safe transport is guaranteed and the
sensor is safely packed using enough packing material.
Caution! Return shipments without an RMA number can not be accepted and processed!