W
ARRANTY
The following is an abbreviated version of Trenton Systems’ warranty policy for rackmount computer
products. For a complete warranty statement, contact Trenton or visit our website at
http://www.trentonsystems.com/
All boards used in systems delivered by Trenton are covered under a pass-through warranty. For example,
if Trenton HDEC Series boards are used in the system then these boards will carry a five-year warranty.
All other system sub-components including but not limited to power supplies, DVDs, CD-ROMS, etc. are
covered under their original manufacturer’s warranty. All systems built by Trenton are warranted against
defects in material, workmanship and design for a period of one year from date of delivery. Repair or
replacement products will be warranted for a period of three months from the date of shipment or for the
remainder of the original warranty period for that particular product, whichever is longer. Any software or
firmware that is delivered by Trenton will be warranted for a period of one year to perform in accordance
with published specifications prepared, approved and issued by Trenton and/or the appropriate 3
rd
party
vendor. Contact Trenton for the complete system warranty policy.
Buyer agrees that if a Trenton product proves defective, Trenton is only obligated to repair, replace or
refund the purchase price of this product at Trenton's discretion. The warranty is void if the product has
been subjected to alteration, neglect, misuse, or abuse; if any repairs have been attempted by anyone other
than Trenton; or if failure is caused by accident, acts of God, or other causes beyond the control of Trenton.
Trenton reserves the right to make changes or improvements in any product without incurring any
obligation to similarly alter products previously purchased.
In no event shall Trenton Systems, Inc. be liable for any defect in hardware or software or loss or
inadequacy of data of any kind, or for any direct, indirect, incidental or consequential damages arising out
of or in connection with the performance or use of the product or information provided. Trenton Systems,
Inc.’s liability shall in no event exceed the purchase price of the product purchased hereunder. The
foregoing limitation of liability shall be equally applicable to any service provided by Trenton Systems,
Inc.
R
ETURN
P
OLICY
Products returned for repair must be accompanied by a Return Material Authorization (RMA) number,
obtained from Trenton Systems prior to return. Freight on all returned items must be prepaid by the
customer, and the customer is responsible for any loss or damage caused by common carrier in
transit. Items will be returned from Trenton Systems via Ground, unless prior arrangements are made by
the customer for an alternative shipping method
To obtain an RMA number, call us at (800) 875-6031 or (770) 287-3100. We will need the following
information:
Return company address and contact
Model name
Serial number from chassis label
Description of the failure
An RMA number will be issued. Mark the RMA number clearly on the outside of each box, include a
failure report for each item and return the product(s) to our Lawrenceville, GA facility:
TRENTON Systems, Inc.
1725 MacLeod Drive
Lawrenceville, GA 30043
Attn: Repair Department
Contact Trenton for our complete service and repair policy.
