Standard Operating Procedure
Attraction: EUROBUNGY-TRAMPOLINE
August
2011
Policy: Standard Operating Procedures Manual
Approved: Peter Raidt
Page 8 of 39
6.
CASHIERS
1.
Cashier must be alert to the guests in the area and be prepared to serve them as
quickly and professionally as possible.
2.
Cashiers are responsible for encouraging sales and completing sales properly.
3.
Cashiers will provide excellent Guest Service by meeting and greeting guests using
guest service guidelines.
4.
Cashiers may also be responsible for weighing guests and directing jumpers to the
appropriate jump station for their weight.
5.
Cashiers are initially responsible for ensuring that all riders meet the rider policies.
6.
Cashiers must also pay attention to the area around the attraction, making sure that
non-jumpers are not inside the attraction and that the guests waiting to jump are safe
as well.
7.
OPERATORS
1.
The Operator must have been trained according this Manual.
2.
The Owner/Operators may deny entry to the EUROBUNGY to any person, if in the
opinion of the owner/operator the entry may cause above normal exposure to risk of
discomfort or injury to the person who desires to enter or if in the opinion of the
owner/operator the entry may jeopardize the safety of other patrons or employees.
3.
Operators will carry out all of the duties of the Cashier.
4.
Operators will encourage people to participate, harness guests, provide excellent guest
service and operate the attraction safety systems.
5.
Operators will work in compliance with the Health and Safety regulations and will follow
and obey the guidelines set forth in the policy manuals
6.
Operators will follow and obey the policies of the park.
7.
Operators will report to the employer or supervisor any problem with the equipment that
may endanger employees or guests.
8.
Operators will report injury or illness immediately.
9.
Operators will help new employees recognize job hazards and follow proper procedures.
10.
Operators will provide excellent guest service by adhering to the Limited Contact Policy
by encouraging the guests that are jumping, and by providing jumpers with helpful
directions and hints.
