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Trend Micro Gatelock X200, User Manual, Page: 69 / 95

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Trend Micro Gatelock X200 User Manual Download Page 69

Troubleshooting and Technical Support

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1. Unplug your GateLock’s power cable from the PWR input port.

2. Press the Reset/Self-Test button on GateLock’s back panel and plug in the power 

cable while keeping the Reset/Self-Test button pressed. To reach the 
Reset/Self-Test button, insert the tip of a pen or similar object through the small 
opening and push in lightly. The Reset/Self-Test button must be pressed for at 
least 5 seconds to trigger GateLock's self-test utility.

When GateLock is powered on for self-test, the Antivirus and Anti-Hacker LEDs 
simultaneously blink 3 times.

When GateLock’s self-test utility is triggered, the Antivirus and Anti-Hacker 
LEDs blink interchangeably for a few seconds.

• If the 2 LEDs turn green after a few seconds of blinking, this indicates that 

your GateLock has no hardware problems.

• If the 2 LEDs turn red after a few seconds of blinking, this indicates that your 

GateLock has a hardware problem. Call your GateLock vendor or contact 
Trend Micro's support center.

3. If you want to use GateLock after self-test is complete, restart GateLock by 

unplugging the power cable first and plugging it back. This will ensure that 
GateLock will function normally after the self-test.

Trend Micro Contact Info and Online Resources

Contacting Technical Support

Trend Micro, Inc. provides technical support, virus pattern downloads, and program 
updates for one year to all registered users, after which you must purchase renewal 
maintenance. If you need help or just have a question, please feel free to contact us. 
We also welcome your comments. 

Trend Micro Incorporated provides worldwide support to all of our registered users. 

• To view a list of the worldwide support offices, go to:

http://www.antivirus.com/support

• To get the latest documents of every Trend Micro products, please go to:

http://www.antivirus.com/download/documen tation/

In the United States, Trend Micro representatives can be reached via phone, fax, or 
email. Our Web and email addresses follow:

http://www.antivirus.com

Summary of Contents for Gatelock X200

Page 1: ......

Page 2: ......

Page 3: ...TrendLabs are registered trademarks of Trend Micro Incorporated and are registered in certain jurisdictions All other brand and product names are trademarks or registered trademarks of their respecti...

Page 4: ...GateLock s specific features is available in the online help file and online Solution Bank at Trend Micro s Web site At Trend Micro we are always seeking to improve our documentation If you have quest...

Page 5: ...of GateLock s Back Panel 1 4 Power Input 1 5 Reset Self Test Button 1 5 Internet Port 1 6 Hub PC Switch 1 6 PC Hub Port 1 6 Indicator Lights on GateLock s Front Panel 1 7 Power 1 7 Antivirus 1 8 Anti...

Page 6: ...ions 3 8 Connection 3 10 Connection Settings 3 10 On Demand Connection 3 11 ISP Requirements 3 12 Security 3 14 Antivirus Options 3 14 Antivirus Logs 3 18 Anti Hacker Options 3 18 Anti Hacker Logs 3 2...

Page 7: ...tionBank Knowledge Base 4 8 TrendLabs 4 10 Sending Your Infected Files to Trend Micro 4 11 Appendix Viewing your MAC address A 1 On a Windows 95 98 machine A 1 On a Windows NT 2000 machine A 2 Setting...

Page 8: ...Trend Micro GateLock User s Guide iv...

Page 9: ...is an all in one plug and play Internet security appliance designed for home and small office home office SOHO networks that use a broadband connection GateLock protects you from hackers with its pow...

Page 10: ...details of up to 30 of the most recently detected viruses and component updates Sharing Capability Your GateLock also functions as a router that makes it very easy for you to set up your home network...

Page 11: ...Internet Provides robust anti hacker protection and customizable intrusion detection and network traffic control rules Sends email notifications for suspected hacker attacks and available GateLock so...

Page 12: ...GateLock port to Ethernet port on PC or Uplink port on hub switch Trend Micro GateLock Quick Installation Guide This Trend Micro GateLock User s Guide Layout of GateLock s Back Panel Figure 1 2 shows...

Page 13: ...GateLock s configuration values will be restored to its default values To prevent accidental activation the Reset button is slightly recessed within the rear GateLock panel To reach the Reset button...

Page 14: ...lock with a hub which is connected to multiple PCs move the switch to the HUB side However if you will be using GateLock with a router you should move the switch to the PC side A hub is different from...

Page 15: ...of your GateLock unit The five LEDs on the front panel are Power Antivirus Anti Hacker PC Hub Internet Power When GateLock is connected to a power source the Power LED will be illuminated The Power L...

Page 16: ...affic according to GateLock s internal pre defined rules and make your PC or network invisible from outside See Anti Hacker Options on page 3 18 to learn how to change this setting When GateLock detec...

Page 17: ...this indicates that a network cable is plugged into the Internet port If it is off it indicates that the network cable is unplugged from the Internet port If the Internet LED is blinking this means th...

Page 18: ...Trend Micro GateLock User s Guide 1 10...

Page 19: ...tarting on page A 3 You may have to follow a different procedure to be able to connect to the Internet Before Installing GateLock Before you set up and connect your GateLock to your PC or hub there ar...

Page 20: ...ntrol Panel 3 Double click the Network icon in the Control Panel window The Network window appears FIGURE 2 1 Select TCP IP in the Configuration Tab 4 Display the Configuration tab of the Network wind...

Page 21: ...erties Configuring your DHCP settings After ensuring that every PC you wish to use in conjunction with GateLock has TCP IP running as its active network protocol you need to configure your DHCP settin...

Page 22: ...2 5 Select Obtain an IP address automatically 6 Make sure the Obtain an IP address automatically button is selected This will ensure that your PC will get its IP address from GateLock via DHCP Dynamic...

Page 23: ...must be between 192 168 253 2 to 192 168 253 99 or 192 168 253 132 to 192 168 253 254 and the subnet mask 255 255 255 0 7 Click the WINS Configuration tab in the TCP IP Properties window and select Di...

Page 24: ...lled 9 Click the DNS Configuration tab and make sure the Disable DNS button is selected FIGURE 2 8 Select Disable DNS 10 Click OK which will close the TCP IP Properties window and at the same time wil...

Page 25: ...ADSL SDSL IDSL or VDSL modem or cable modem If you are using GateLock to connect multiple PCs to the Internet you will need a hub The hub is not included in the GateLock package You can purchase it at...

Page 26: ...GateLock to your xDSL or cable modem using your old network cable a Plug one end of the network cable into the Internet port on GateLock s rear panel b Plug the other end of the network cable into yo...

Page 27: ...ur GateLock to the PWR port on the back panel and plug the other end into a power socket Step 2 Make Sure Your PC Can Talk to GateLock For each PC that is directly connected to GateLock or indirectly...

Page 28: ...in Your Browser on page A 2 Toggle the HUB PC dip switch on GateLock s rear panel and repeat Steps 1 and 2 For further assistance contact your GateLock dealer If you see the Welcome screen of the con...

Page 29: ...a Quick Setup wizard that makes changes after asking questions about your environment For those who have to perform advanced setup tasks or who want to change GateLock s settings hyperlinks on the si...

Page 30: ...s http 192 168 253 1 2 Press the Enter key Your Web browser will display GateLock s Welcome screen FIGURE 3 1 The Welcome Screen 3 Click Quick Setup on the sidebar The Quick Setup screen loads There a...

Page 31: ...creen opens when you click Quick Setup on the sidebar It allows you to easily set up your GateLock by providing you step by step onscreen instructions Specifying how GateLock obtain its IP address Cli...

Page 32: ...P Click Do not connect automatically if you want to manually connect to your ISP whenever you are disconnected This option is selected by default Click Disconnect if idle for __ minutes if you want Ga...

Page 33: ...ven if you turn off your PC as long as GateLock is on You will only be automatically disconnected when the maximum idle time you have specified is reached Static IP Address If your ISP has assigned yo...

Page 34: ...or detailed instructions on how to set the TCP IP Properties see Configuring your DHCP settings starting on page 2 3 FIGURE 3 6 Quick Setup Static IP Address Screen 2 Click Next after you finish typin...

Page 35: ...successfully connect to the Internet If you are not required by your ISP to provide this information DO NOT specify any MAC address or host name MAC Address A MAC address is the unique hardware numbe...

Page 36: ...nce to Email Notification Options Email Notification Options You can configure GateLock to send you email notifications about suspected hacker attacks and available GateLock software updates Although...

Page 37: ...message that you will receive from GateLock 4 Click the Available Software Updates check box if you want to receive information about new software versions of GateLock Click the sample email hyperlink...

Page 38: ...page 3 33 After you complete Quick Setup and finish registering your GateLock online you may close the GateLock configuration console by closing your browser window or perform other configuration tas...

Page 39: ...ields provided See Static IP Address on page 3 5 for details Click PPPoE xDSL if you use PPPoE to connect your ISP Type Your email address and the Password you use to connect to the Internet Indicate...

Page 40: ...the page If you are connected from the Internet and want to disconnect click Disconnect at the bottom of the page FIGURE 3 12 On Demand Connection Connection Settings Information ISP Requirements Use...

Page 41: ...me Information To open the ISP Requirements screen 1 Click Connection ISP Requirements on the sidebar The ISP Requirements page loads 2 Modify the MAC address or host name information 3 Click Apply to...

Page 42: ...protection or change the action GateLock will take when a virus is detected in your incoming and outgoing email messages We recommend that you keep the antivirus protection enabled to secure your comp...

Page 43: ...environment protected against viruses If you keep POP3 and SMTP mail scanning enabled you must specify the action that GateLock will take when it detects a virus in your email messages 1 Specify the...

Page 44: ...ectiveness of a server based antivirus application to home users via the Internet Using HouseCall with GateLock guarantees superior protection against viruses While GateLock scans your SMTP and POP3 m...

Page 45: ...e harm it can do to your PC Click Clean to remove the virus code from the file If you want HouseCall to automatically clean infected files when they are detected select the Auto Clean check box Certai...

Page 46: ...ortant security feature of GateLock is anti hacker protection It can protect your computer from hacker attacks with its built in firewall and intrusion detection features GateLock uses port blocking t...

Page 47: ...minimum anti hacker features At this security level the entry points of your computer are visible to users outside your network GateLock cannot block all hacker attacks and will not record suspected...

Page 48: ...iew your anti hacker logs click Security Anti Hacker Logs The log loads displaying the most recent suspected hacker attacks that were detected by GateLock The record includes the date and time of the...

Page 49: ...for GateLock to check for updates To check for available updates 1 Click Update Product Update GateLock will automatically connect to Trend Micro s Internet update site and look for new GateLock comp...

Page 50: ...ailable updates Note When attempting to download GateLock updates make sure you can connect to the Internet Update History You can track how many times you have updated your GateLock components by acc...

Page 51: ...tection To control access to the GateLock configuration console you can enable password protection This will ensure that only you can change GateLock s settings thus allowing you to continually secure...

Page 52: ...ettings if you ever forget to log off the configuration console Time Zone For GateLock to accurately record the date and time in its antivirus and anti hacker logs you need to specify your correct tim...

Page 53: ...ng the Advanced hyperlink on the sidebar loads 2 hyperlinks that allow you configure GateLock s advanced options IP Port Forwarding and Network Traffic Control IP Port Forwarding If you are connecting...

Page 54: ...t Forwarding Adding a Service Adding a service The Add Service screen shown in Figure 3 27 is where you assign a port for an Internet service that you want to publish 1 Choose the type of service that...

Page 55: ...ill direct connection requests for this Internet service to this IP address c If there are specific IP addresses that you want to prevent from accessing the service you are publishing add these IP add...

Page 56: ...ress d If there are specific Web addresses or IP addresses that you do not want to access the service you are publishing add these sources in the Deny Service List You can choose to Reject or Drop the...

Page 57: ...description for the service You may also add or delete Web or IP addresses to the Deny Service List 3 Click Save when finished 4 Click Apply Changes to save your changes Network Traffic Control In add...

Page 58: ...digit or set of digits of the IP address If you want to apply the rule to all PCs on your network type the wildcard character which is the asterisk symbol In Protocol specify the type of protocol to...

Page 59: ...have created as shown in Figure 3 31 FIGURE 3 30 Network Traffic Control Viewing Rules That Have Been Added 5 Set the Priority for your rules by clicking the or button The topmost rule in the table s...

Page 60: ...ports or the specified Action 3 Click Modify when finished 4 Click Apply Changes to save your changes FIGURE 3 31 Network Traffic Control Modifying a Rule Support Information If you have any question...

Page 61: ...experiencing Then click Send Online Registration Your GateLock comes with one year free software upgrades and maintenance service However you must register your GateLock online before you can receive...

Page 62: ...tration form shown in Figure 3 34 2 Type your First name Last name Email address and Telephone number in the fields provided and select your Country from the drop down menu This is required informatio...

Page 63: ...The Button Bar Online Help When you click the Online Help button a new Web browser window opens It contains a link that allows you to access HTML based help files about all of GateLock s main function...

Page 64: ...3 37 The About Screen Log Off Clicking the Log Off button closes the configuration console and loads the screen shown in Figure 3 38 To open the configuration console again click the Logon Page butto...

Page 65: ...roduct test it and find additional information Tells you how you can contact Trend Micro if you need to speak with a support engineer Troubleshooting This section lists possible solutions to problems...

Page 66: ...owser s address bar and your Web browser will take you to the Trend Micro home page In addition sometimes an Internet Service Provider will shorten the server address to a single word to make it easie...

Page 67: ...URE 4 1 Using PING to Determine the IP Address for a Sample Mail Server The example tells you the IP address of your ISP s mail server Now to determine the Web address of this IP address precede it wi...

Page 68: ...red to connect to your ISP If you can successfully PING your ISP s gateway but cannot PING a site on the Internet the problem is probably located within the ISP Performing A Self Test On GateLock Your...

Page 69: ...your GateLock has a hardware problem Call your GateLock vendor or contact Trend Micro s support center 3 If you want to use GateLock after self test is complete restart GateLock by unplugging the powe...

Page 70: ...lley Trend Micro Inc 10101 N De Anza Blvd Cupertino CA 95014 Please register your software before contacting our offices for support Use any of the four easy ways to register Register online from the...

Page 71: ...ave installed and configured GateLock you can check its antivirus function and see how it handles viruses The European Institute of Computer Antivirus Research EICAR along with antivirus vendors has d...

Page 72: ...nd malicious mobile code are currently in the wild or active Computer virus hoaxes A list of computer virus advisories Virus weekly report Trend Micro s Virus Encyclopedia which includes a comprehensi...

Page 73: ...ay be accessed using Internet Explorer versions 4 0 or later and Netscape Navigator version 4 5 or later Just sign up by entering your email address name phone number and company The contents of Solut...

Page 74: ...ry Trend Micro customer with service and support 24x7x365 FIGURE 4 6 Global Antivirus Research and Support Center You can rely on the following post sales service Regular virus pattern updates for all...

Page 75: ...send the suspected file to TrendLabs at virus_doctor trendmicro com Please include in the message text a brief description of the symptoms you are experiencing Our team of virus engineers will dissect...

Page 76: ...Trend Micro GateLock User s Guide 4 12...

Page 77: ...ironmental specifications Provides a glossary of terms used in this document Viewing your MAC address You have to find out your computer s MAC address before entering it into the GateLock console Choo...

Page 78: ...is a private IP address it is important that you set up your proxy server setting correctly You can either Disable the proxy server setting OR Use a proxy server but make 192 168 253 1 an exception Di...

Page 79: ...ress then click OK On Netscape 1 Select Preferences from the Edit Menu 2 In the left frame click Advanced then click Proxies under Advanced 3 Select Manual Proxy Configuration 4 In the Exceptions fiel...

Page 80: ...s power adapter into a power source 5 Plug your router s power adapter into a power source 6 Verify that PC you will use to configure GateLock s connection settings is using DHCP Then restart this PC...

Page 81: ...IP address automatically DHCP if you want your router to automatically assign an IP address to each of your PCs If you can only use static IP address configure your router settings to LAN IP address...

Page 82: ...s when retrieving mail or connecting to servers 2 I want to save a virus notification for an infected Webmail attachment on Netscape for reference I tried right clicking the attachment and using Save...

Page 83: ...ur Web browser to open your Hotmail messages 7 GateLock works well with ICQ messaging but not with ICQ File Transfer How do I fix this You must use IP Port Forwarding to make ICQ File Transfer work wi...

Page 84: ...Internet Explorer s menu bar The Internet Options window opens ii Click the Advanced tab iii Under HTTP 1 1 settings clear the Use HTTP 1 1 check box iv Click OK 9 POP3 SMTP and HTTP are normally ass...

Page 85: ...Micro s Web site at www antivirus com If your Internet connection has no problem but you get the Unknown error message on the GateLock configuration console the files on the Trend Micro update server...

Page 86: ...aseT 802 3u 100BaseTX Local PC HUB Port 10 100BaseT RJ 45 Ethernet Uplink Internet Port 10 100BaseT Broadband Cable Type 10BaseT Category 3 or 5 UTP STP 100BaseTX Category 5 UTP STP Speed WAN Router 1...

Page 87: ...lograms Gross Weight 1 15 kilograms Certifications FCC Class B CE Mark Commercial Operating Temperature 0 to 40 degrees Celsius 32 to 104 degrees F Operating Humidity 10 to 80 non condensing Storage T...

Page 88: ...o serial data It then sends the data via 10BASE T cable on the LAN in packet format Also referred to as a Network Interface Card NIC Gateway IP The IP address of the gateway device that allows GateLoc...

Page 89: ...nected to a private local area network is never made public on the Internet In addition to this protection NAT provides another benefit to users of GateLock If you are using a cable xDSL modem and hav...

Page 90: ...Trend Micro GateLock User s Guide A 14...

Page 91: ...virus func tion 4 7 Using HouseCall 3 16 Webmail scanning 3 14 B Button bar About 3 36 Log off 3 36 Online Help 3 35 Security 3 35 Support 3 35 C Configuration console Layout 3 1 Opening 3 2 Connectin...

Page 92: ...ovider IP address via DHCP 3 7 IP Address Defined A 12 Determining using PING 4 3 Dynamic A 13 Static A 13 IP Address of GateLock 2 9 3 2 A 2 M Maximum Idle Time field 3 4 N NAT Network Address Transl...

Page 93: ...3 23 Time Zone 3 24 SolutionBank Knowledge Base 4 8 Static IP Address 3 5 Static IP address A 13 Static IP Address screen 3 6 Subnet Mask defined A 13 Support Information 3 32 T TCP IP Properties win...

Page 94: ...Trend Micro GateLock User s Guide I 4...

Page 95: ...ncorporated 10101 N De Anza Blvd 2nd Floor Cupertino CA 95014 USA www antivirus com For Sales Tel 1 800 228 5651 US and Canada Tel 1 408 257 1500 outside US and Canada Fax 1 408 257 2003 Item Code GLE...

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