Trend Micro Gatelock X200, User Manual

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Trend Micro™ GateLock™ User’s Guide
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Connection Timed Out
If you get a “Proxy Reports: Connection Timed Out” error message when you type
an IP Address or a URL, check if your GateLock is:
1. Powered on
2. Connected to your PC or hub
3. Properly configured
If it is, check your Internet connection (cable and modem). GateLock is compatible
with any cable or xDSL modem that supports Ethernet.
Using PING
“PING” (Packet Internet Groper) is a program that can be used to check if a computer
is active and available. You can specify the destination name of a computer when
using PING, or the actual IP address. “Destination name” refers to the text equivalent
assigned to the actual numeric IP addresses. For example, “www.antivirus.com” is a
destination name and “216.33.22.211” is its equivalent IP address. You can type
either of the two in your Web browser’s address bar and your Web browser will take
you to the Trend Micro home page.
In addition, sometimes an Internet Service Provider will shorten the server address to
a single word to make it easier to remember or type. If your ISP has configured your
email and Web server addresses as arbitrary single words, GateLock might have a
problem accessing the Internet or sending and receiving mail because it has not been
configured to recognize the ISP’s shorter addresses. If you can’t get the actual IP
address from your ISP directly via a phone call, you can use PING to determine the
actual IP address of your ISP’s servers. You will then be able to use that actual
address with GateLock.
You can initiate PING directly at the DOS prompt, or you can initiate it through
Windows.
To initiate PING through Windows:
1. Click Start, then click Run.
2. Type
ping
followed by the destination name or IP address in the Open field of
the Run window. For example, if your ISP has given the name “email” to its mail
server, you can type:
ping email