EN
19
Frequently Asked Questions (FAQ)
What can I do if the client connected to the Portable WLAN HotSpot cannot access the
Internet?
1. Check and ensure that the client is connected to the Portable WLAN HotSpot properly.
2. Check the power status to ensure that the Portable WLAN HotSpot is powered on.
3. Check the signal strength to ensure that the area is covered by the network.
4. Check that the network mode is correct. For details about network modes, see
"Mobile
Network Settings"
on the management page.
5. You must configure the correct peer-peer protocol (PPP) user name and PPP password
when you access the Internet through the Portable WLAN HotSpot. Check whether the user
name and the password are correct, and see
Profile Management
on the management
page for details.
6. If the DHCP server is disabled and the client obtains the IP address dynamically, the device
cannot access the Internet either. In this case, you need to change the mode to manually
assign an IP address. See
DHCP Settings
on the management page.
7. Check that the network adapter of your client runs properly.
8. If the problem still persists, please consult your service provider.
What can I do if the Client cannot access the WLAN?
1. If there are interferences or shields near the Portable WLAN HotSpot, you can adjust the
position of the Portable WLAN HotSpot.
2. Check and record the following settings of your client and your Portable WLAN HotSpot:
SSID, WEP type, and key. The SSID of the client must be
ANY
or the same as that of the
Portable WLAN HotSpot. The WEP type and key of the Client must be the same as that of
the Portable WLAN HotSpot. Otherwise, you need to change the settings.
What can I do if I forgot the default IP address of the management page?
1. You can enter
http://e5.home
in the address bar and log in to the management page to
obtain the IP address automatically.
2. Restore the factory defaults.
