TROUBLESHOOTING
Problem
Possible causes
Solution
“ADD WATER”
indicator turns on
1. Low water level or lack
of water.
2. The water screen at the
bottom of the water
reservoir is blocked.
3. Pump malfunction.
1. Stop making ice, refill water and then press the
“ON/OFF” key to res
tart the ice-making cycle.
2. Need cleaning
3. Send it to the authorized department for
repair.
“ICE FULL”
indicator lights up
1. The ice basket is full and
the infrared light is blocked
by the ice.
2. The Infrared light-
emitting diode & light-
receiving diode does not
work.
1. Remove the ice from the ice basket.
2. Wipe up the foreign objects on the infrared
light-emitting diode & light-receiving diode and
restart the ice cube maker.
2. Call Customer Service if the infrared light-
emitting diode & light-receiving diode still cannot
work after wiping up the foreign objects on them
and restarting the ice cube maker.
“ADD WATER” and
“ICE
FULL”
indicators turn on
simultaneously
1.
The ice tray is not in the
right position.
2. The “ICE FULL” condition
cannot be detected as the
infrared light module is
interfered by the sunlight.
1. Unplug the appliance and check if the ice tray
is blocked by something.
2. Unplug the appliance and move it to a place
which is not exposed to the sunlight, then plug
the appliance and activate it again.
The ice collects
together
Making ice takes too much
time.
Stop making ice and restart the ice-making cycle
after the ice melts.
The water in the water
reservoir is of too low
temperature.
Fill the water reservoir with water ranges
between 8
℃
and 25
℃
.
The ice-making
cycle seems normal
but no ice is
produced
The ambient temperature
or water temperature is
too high.
Start the ice-making cycle at an environment with
an ambient temperature less than 32°C and fill
the water reservoir with some cold water.
Refrigerating system leaks
Call customer service
