12 • TRAXXAS
Traxxas Service and Support Guide
All of us at Traxxas want to assure you that your
Traxxas model is backed by the best service and
support team in the industry. We stand behind our
products and reputation and pledge to do our best
to make sure you are satisfied with your Traxxas
product. If you have any questions about your
model or its operation, call the Traxxas Technical
Support line toll free at 1-888-TRAXXAS (1-888-
872-9927)*. Technical support is available Monday
through Friday from 8:30am to 9:00pm central time.
Technical assistance is also available at Traxxas.com/
support or via e-mail at [email protected].
Traxxas offers a full-service, on-site repair facility to
handle any of your Traxxas service needs. Maintenance
and replacement parts may be purchased from your
Traxxas dealer, directly from Traxxas by phone, or
online at BuyTraxxas.com. You can save time, along
with shipping and handling costs, by purchasing
replacement parts directly from your local dealer.
The following guide will take you through the various
options you have for obtaining service for your Traxxas
model, including warranty and non-warranty service.
*Toll-free support is available in the U.S. only. Outside of
the U.S., please call 1-972-265-8000.
Traxxas Warranty Coverage
Your new helicopter is considered to be a hobby-class
model. Because our products are not considered to
be “toys,” no warranties are expressed or implied that
cover damage caused by normal use or wear, or cover
or imply how long any part will last before requiring
replacement due to wear. Parts will wear from use
and occasionally require replacement. The helicopter
and its components are only covered against
manufacturer’s defects in materials, workmanship, or
assembly when new (before being used).
Any component found to be defective, incorrectly
made, or incorrectly assembled will be repaired
or replaced at Traxxas’ sole discretion. This will be
done within a reasonable time period and free
of charge. If you believe a defect in materials,
workmanship, or assembly was not apparent when
the product was new and only became evident
after the product was used, then please call us.
Limitations
Any and all warranty coverage does not cover
replacement of parts and components damaged
by abuse, neglect, improper or unreasonable use,
crash damage, water or excessive moisture, chemical
damage, improper or infrequent maintenance,
accident, unauthorized alteration or modification, or
items that are considered consumable. Traxxas will
not pay for the cost of shipping or transportation of a
defective component from you to us.
Your Hobby Dealer’s Role
All warranty claims are handled directly by Traxxas.
Your dealer can assist you in contacting Traxxas
and determining which components might be
defective, but he is under no obligation to provide
free replacement parts or service. Traxxas does
not authorize dealers to make over-the-counter
exchanges or refunds for Traxxas products that
have been used. Traxxas will make the sole and final
determination if a product or component can be
covered under warranty.
Limitations of Liability
This product is warranted against defects in original
material and workmanship only. No term warranty
is offered with this product. Traxxas makes no other
warranties expressed or implied. Traxxas shall not
be liable for any special, indirect, incidental, or
consequential damages arising out of the assembly,
installation, or use of their products or any accessory
or chemical required to use their products. By the
act of operating/using the product, the user accepts
all resulting liability. In no case shall Traxxas’ liability
exceed the actual purchase price paid for the product.
Traxxas reserves the right to modify warranty
provisions without notice. All warranty claims will
be handled directly by Traxxas. The Traxxas warranty
gives the customer specific legal rights and possibly
other rights that vary from state to state. All dollar
amounts stated are in United States dollars. The term
“lifetime” shall refer to the product’s production life at
Traxxas. Traxxas is not obligated to provide upgraded
products at a reduced rate when a previous product’s
production cycle has ended.
Traxxas encourages you to register your helicopter
online at Traxxas.com/register.
Traxxas Helicopter Replacement Plan
If your helicopter sustains crash damage or extensive
wear that is impractical to repair, you can exchange the
worn or damaged helicopter, minus transmitter, for a
new helicopter for half the suggested selling price of
a new helicopter with transmitter. All returns must be
made to your hobby dealer or directly to Traxxas.
FCC Compliance
This device contains a module that
complies with the limits for a Class B
digital device as described in part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
The limits for a Class B digital device are designed
to provide reasonable protection against harmful
interference in residential settings. This product
generates, uses and can radiate radio frequency
energy, and, if not operated in accordance with the
instructions, may cause harmful interference to radio
communications.
