SECTION 1
WARRANTY & SERVICE
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□
Request that you read all warranty
information and explain any provision not
clearly understood.
□
Ensure you receive the Warranty Packet.
Your dealer can assist you in completing
the OEM warranty cards or registrations,
and locate any required component model
or serial numbers.
□
Complete and return the “Warranty
Registration and Customer Delivery Form”
to Travel Lite within 10 days of delivery to
activate the applicable warranty coverage.
The
Towable Limited Warranty
is activated
only after Travel Lite receives a signed and
dated “Warranty Registration and Customer
Delivery Form” from your dealer.
S
UGGESTIONS
F
OR
O
BTAINING
S
ERVICE
The independent dealers authorized to sell
Travel Lite RVs are also there to provide
service after the sale. We work closely with
them in an effort to keep you satisfied. To help
ensure your dealer provides the level of
service you expect,
here
are
some
suggestions we would like to make:
Contact your dealer at once…
Do not wait
until you are ready to use your RV. Your
dealer may not be able to service it
immediately and/or the repair may require
parts be ordered. The dealer’s service
department is busiest on Mondays, Fridays
and before the holidays.
Prepare for the appointment…
If you are
having warranty work performed, be sure to
have the right papers with you. Take your
warranty folder and have your vehicle
information available. Not all the work to be
performed may be covered by the warranty;
discuss additional charges with the dealer’s
service management.
Prepare a list…
Provide your dealer with a
written list of specific repairs needed. It is
important that you provide any vehicle repair
history to the dealer’s service manager. Keep
a maintenance log of your RV service history.
This can often provide a clue to the current
issue.
Be reasonable with your requests…
If you
leave a list with several items and you need
your RV returned back by a specific time,
discuss the situation with the dealer’s service
management and list your items in order of
priority. This may include making a second
appointment for work not completed or parts
that the dealer may need to order.
Don’t expect to look over the technician’s
shoulder…
Please do not be offended if you
are told you cannot watch the work being
done. Some insurance requirements forbid
admission of customers to the service area.
Inspect the work performed…
Finally, check
out the service or repair job when you pick up
your RV. Notify the dealer’s service
management
immediately
of
any
dissatisfaction. If you cannot return your RV
immediately for repair, make an appointment
as soon as possible.
Please be aware that all repair businesses
require notification of any issues with their
repairs within a specified time limit. Make sure
you are familiar with your dealer or RV repair
center’s repair policies.
C
USTOMER
R
ELATIONS
Travel Lite has empowered its dealers to
make warranty and repair decisions. If a
special circumstance occurs that requires
information from Travel Lite, we have asked
your dealer’s service management to make
the contact on your behalf.
This is why you
should always talk to your dealer’s
service management first.
Most issues arise from misunderstandings
about warranty or service needs. We
recognize that, on some occasions, you will
not be totally satisfied with a dealer’s decision
or actions. If this is the case, you should write
or call Travel Lite Customer Service. Our
hours are Monday – Friday, 8:00 a.m. –
4
:00 p.m. EST (closed holidays).
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