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TROUBLE SHOOTING
ABOUT BLOOD PRESSURE
Is the result the same if measuring on the right arm?
2. If the person takes medicine, the pressure will vary more.
3. Wait at least 3 minutes for another measurement.
We suggest you measure the same arm every time.
It is ok for both arms,but there will be some different results for different people.
What you need to pay attention to when you measure your blood pressure at home:
If you feel anxious.
If the cuff is tied properly.
If the cuff is too tight or too loose.
If the cuff is tied on the upper arm.
clinical settings.
The blood pressure is different even throughout the day due to weather,emotion,exercise
etc.Also,there is the “white coat”effect,which means blood pressure usually increases in
the same conditions.
1.Individual blood pressure varies multiple times everyday.It is also affected by the way
you tie your cuff and your measurement position,so peease take the measurement under
Taking 2-3 deep breaths before beginning will be better for measuring.
Advice: Relax yourself for 4-5 minutes until you calm down.
NOTE:
If the product still does not work, contact the Customer Service. Under no
circumstance should you disassemble or attempt to repair the unit by yourself.
Why does my blood pressure fluctuate throughout
the day?
Why do I get different blood pressure at home
compared to the hospital?
PROBLEM
DISPLAY
CHECK THIS
REMEDY
No power
Low Battery
Error
message
Display can
not light up.
Batteries are exhausted.
Replace with new batteries.
Install the batteries or plug in
the adapter properly.
Replace with new batteries.
Batteries are installed
incorrectly or Adapter is
not plugged in properly.
The battery is too low.
SIM card is not detected
or SIM card is abnormal.
or wrapped too loose.
The cuff is not wrapped
The air connector plug is
not properly plugged in or
a leak is detected.
measure again.
Wrap and fasten the cuff and
Insert the air tube plug correctly,
then measure again. If the issue
persists
，
check the cuff leakage.
Check and re-install the SIM card.
If the issue persists, contact
customer support.
Pulse is not detected
during measuring.
Out of measurement
range
Hardware error
Data transmission error or
Server connection error
Move to another area, preferably
closer to a window, try again. Use
the device at a location where you
get strong cellular signal with your
mobile phone. If the issue persists,
contact customer support.
Retake measurement. If the issue
persists, contact customer support.
No cellular coverage or
Cellular connection error
Excessive body motion
(such as shaking of the
detected.
arm with the cuff on) is
The DC supply voltage is
too high or too low.
Replace with the authorized
adapter.
High Battery
Relax and then measure again.
When the issue persists twice,
will display on the LCD,
please contact customer support
or contact your physician.
Relax and then measure again.
When the issue persists twice,
will display on the LCD,
please contact customer support.
