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TMM Series Stretcher-Chairs 

Trouble-Shooting Guide 

 

TMM-SCTG 

Page 9 of 12 

Rev C - 072816 

X-SERIES CHAIR BUILT PRIOR TO FEBRUARY OF 2012 

Note:

 This portion of the troubleshooting guide should only be followed after performing the “

ONE OR 

MORE FUNCTIONS OF THE STRETCHER-CHAIR HAVE STOPPED FUNCTIONING

” portion of this guide 

and the motor has been determined as the issue.  

1.

 

X-series chairs built prior to February of 2012 include two (2) additional phono jack plugs under the 
seat section at the back of the chair. Trace the pendant cord until it enters the cover at the back of 
the chair. Remove this cover to reveal the plugs. There are 3 plugs in series behind the cover. 
These plugs control the tilt, leg, and back motors.  

2.

 

These 3 plugs may be interchanged to determine the faulty part in the chair.  

3.

 

Note which motor is currently functioning and which is not currently functioning.  

4.

 

Unplug the motor that is not functioning and plug this motor into the port for the functioning motor.  

 

Example: if the leg motor is 

not

 functioning and the back motor 

is

 functioning, switch the 

plugs in the middle and far right ports. The buttons for the leg section on the pendant 
should now operate the back section.  

5.

 

If the motor that was not functioning before is still not functioning, then the issue is with the motor. 
Call technical service for part number and price.  

6.

 

If the motor that was not functioning before is now functioning, then the motor is not the issue.  

7.

 

Check for damaged or disconnected wires leading to the faulty plug.  

8.

 

Call technical service for further instructions and part number and price.  

You may now continue troubleshooting your device or return to the 

General Issues

 page.

 

 

 

 

Tilt 

Motor 

Leg 

Motor 

Back 

Motor 

Summary of Contents for TMM Series

Page 1: ...hair s serial number these represent the date the chair was manufactured If you are utilizing an electronic copy of this document words that are bold blue and underlined represent links to other pages...

Page 2: ...g Page 5 a Follow this link if one or more portions of the device is working but some are not moving b If the Stretcher chair is an X Series chair the manufacture date is prior to February of 2012 and...

Page 3: ...esting protocol can be found by following this link B Battery Testing Protocol For A AC Powered chairs ensure the device is plugged into a working 120V outlet AC powered chairs require working batteri...

Page 4: ...eshoot the issue Both devices must have the same or similar control boxes 5 If switching pendants resolved the issue contact our Customer Service Department for a replacement pendant 6 If another pend...

Page 5: ...ely failed and may need to be replaced If this is an X Series chair built prior to February of 2012 additional troubleshooting can be done by following this link X Series Chair built prior to February...

Page 6: ...echnical service for part number and price 7 If the same section of the column is still not working and the chair has a KOM control box then the issue is likely in the column Call or email technical s...

Page 7: ...mit switch appears to be working properly access the control box in the base of the chair and unplug the cord in port 4 WARNING This will disable the limit switch allowing the chair to be lowered whil...

Page 8: ...d in the actuated position the tilt motor will not move in that direction 4 Using a Phillips head screwdriver remove the cover and attempt to manually actuate the switches 5 An audible click should be...

Page 9: ...etermine the faulty part in the chair 3 Note which motor is currently functioning and which is not currently functioning 4 Unplug the motor that is not functioning and plug this motor into the port fo...

Page 10: ...supply B Chairs Only Power supply A Chairs Only Port 10 Pendant pendant extension on X series chair Port 7 Limit Switch TMM3 Only Control Box Port Diagrams KOM control box diagram on next page VCU Co...

Page 11: ...of 2012 Return to one of the following sections Tall T Chair is Not Going to Full Height One or More Functions Have Stopped Functioning or the General Issues page Pendant Port 1 Column Port 2 Back Mot...

Page 12: ...Please refer to section 6 of Winco Mfg LLC s Terms Conditions for additional information concerning our return policy When returning parts please contact our Customer Service Department customerservi...

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