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TMM Series Stretcher-Chairs 

Trouble-Shooting Guide 

 

TMM-SCTG 

Page 2 of 12 

Rev C - 072816 

GENERAL ISSUES 

The following list can help troubleshoot general issues with your TransMotion Medical device. Click on 
any of the following headings to see more information.  
 

1.

 

Battery Testing (Page 3) 

a.

 

Low or exhausted batteries is the most common cause for a TransMotion Stretcher-chair to 
not perform. Once the battery has been eliminated as a cause to the issue, continue 
troubleshooting.  

2.

 

 

Stretcher-Chair has no functions (Page 4) 

a.

 

Follow this link if you have completed the battery testing above and are confident the battery 
is not the issue yet the device has no functions.  

3.

 

One or more functions have stopped functioning (Page 5) 

a.

 

Follow this link if one or more portions of the device is working but some are not moving. 

b.

 

If the Stretcher-chair is an X-Series chair, the manufacture date is prior to February of 2012, and 

the leg, back or seat tilt functions are not working, see 

“X-Series Chair built prior to February of 

2012”

.

 

4.

 

Tall (T) chair is not going to full height (Page 6) 

a.

 

Follow this link if the chair is not raising as high as it should. NOTE: This is for Tall version 
chairs only. Tall version chairs should raise to approximately 40” from the floor to the top of 
the seat pad. 

5.

 

TMM3 (Video Fluoroscopy) Chair will not go down (Page 7) 

a.

 

Follow this link if the TMM3 version chair will go up but not down and all other functions are 
working properly 

6.

 

X-Series Chair will not tilt or only tilt in one direction (Page 8) 

a.

 

Follow this link if you have an X-series Chair (seat tilt feature) will not tilt or only tilt in one 
direction.  

 

 

 

Summary of Contents for TMM Series

Page 1: ...hair s serial number these represent the date the chair was manufactured If you are utilizing an electronic copy of this document words that are bold blue and underlined represent links to other pages...

Page 2: ...g Page 5 a Follow this link if one or more portions of the device is working but some are not moving b If the Stretcher chair is an X Series chair the manufacture date is prior to February of 2012 and...

Page 3: ...esting protocol can be found by following this link B Battery Testing Protocol For A AC Powered chairs ensure the device is plugged into a working 120V outlet AC powered chairs require working batteri...

Page 4: ...eshoot the issue Both devices must have the same or similar control boxes 5 If switching pendants resolved the issue contact our Customer Service Department for a replacement pendant 6 If another pend...

Page 5: ...ely failed and may need to be replaced If this is an X Series chair built prior to February of 2012 additional troubleshooting can be done by following this link X Series Chair built prior to February...

Page 6: ...echnical service for part number and price 7 If the same section of the column is still not working and the chair has a KOM control box then the issue is likely in the column Call or email technical s...

Page 7: ...mit switch appears to be working properly access the control box in the base of the chair and unplug the cord in port 4 WARNING This will disable the limit switch allowing the chair to be lowered whil...

Page 8: ...d in the actuated position the tilt motor will not move in that direction 4 Using a Phillips head screwdriver remove the cover and attempt to manually actuate the switches 5 An audible click should be...

Page 9: ...etermine the faulty part in the chair 3 Note which motor is currently functioning and which is not currently functioning 4 Unplug the motor that is not functioning and plug this motor into the port fo...

Page 10: ...supply B Chairs Only Power supply A Chairs Only Port 10 Pendant pendant extension on X series chair Port 7 Limit Switch TMM3 Only Control Box Port Diagrams KOM control box diagram on next page VCU Co...

Page 11: ...of 2012 Return to one of the following sections Tall T Chair is Not Going to Full Height One or More Functions Have Stopped Functioning or the General Issues page Pendant Port 1 Column Port 2 Back Mot...

Page 12: ...Please refer to section 6 of Winco Mfg LLC s Terms Conditions for additional information concerning our return policy When returning parts please contact our Customer Service Department customerservi...

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