Transition Networks
SGPAT10xx-x05 PoE+ Converter User Guide
33719 Rev. C
https://www.transition.com
Page
44
of
49
6.
Check the PoE+ LED condition. See
PSE Status LED Error Indicators
on page
13
.
7.
Record Information (below) and then contact Tech Support; see
Contact Us
on page
48
below.
Record System and Device Information
After performing the troubleshooting procedures above, and before calling or emailing Tech Support, record as much
information as possible to help the Tech Support Specialist. The Serial Number and MAC Address are printed on the
bottom of each SGPAT. The HW Version and the FW Version are displayed on the device label and via CLI command.
1.
Record SGPAT information:
Serial Number: _______________________________ MAC Address: ____________________________________
HW Version: __________________________________ FW Version: ______________________________________
2.
Record PWR LED Status: ________________________________________________________________________
3.
Record TP LED Status: __________________________________________________________________________
4.
Record Fiber LED Status: ________________________________________________________________________
5.
Record POE+ LED Status: ________________________________________________________________________
6.
List any error messages and attempted recovery actions: ______________________________________________
_______________________________________________________________________________________________
7.
Your Transition Networks service contract number: ___________________________________________________
8.
Describe the problem: __________________________________________________________________________
_______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
9.
Describe action(s) already taken to resolve the problem (e.g., change mode, reset, etc.): _____________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
10.
The model # and serial # of other Transition Networks products in the network: __________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
11
. Describe your network environment (layout, cable type, cable distance, etc.): ____________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
12.
This device history (i.e., have you returned the device before, is this a recurring problem, previous Return Material
Authorization (RMA) numbers, etc.): ________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
13.
List 3
rd
party equipment in the network (e.g., Ethernet switch, Remote camera, etc.): ______________________
______________________________________________________________________________________________
______________________________________________________________________________________________
