Transition Networks
N-GXE-POE-xx-01 User Guide
33599 Rev. E
https:/www.transition.com
Page 29 of 34
Testing
Network
Connectivity
Automatically detect and update drivers and software if you are connected to the Internet from the
computer that needs updated drivers from
http://www.intel.com/support/network/sb/CS-031482.htm
.
Minimize the number of splices and the distance to the splice in the 12 V cable if PoE power is not
being applied to the PD.
Recording
Model
and
System
Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support,
please record as much information as possible in order to help the TN Tech Support Specialist.
1. Record
N-GXE-POE-xx-01
model
information: Product ID: _____________________________
Serial #: ___________________________
Board Rev: _____________________________
PCB Version: ______________________ MAC Address: ___________________________
LED status: ____________________________________________________________________
2. Record
the
System
information: Check your computer documentation for support information.
PC make and model: _________________________________________________________
Operating System: _______________________________________________________________
BIOS version: __________________________________________________________________
Configuration: __________________________________________________________________
LED Status: ____________________________________________________________________
PC’s Icon Tray indication: _________________________________________________________
PoE Powered Device(s): __________________________________________________________
3. Provide
your
TN
service
contract
number: ___________________________________________
4. Describe the failure: _____________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
5. Describe any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.):
____________________________________________________________________________
______________________________________________________________________________
6. What VoIP phone make and model? _________________________________________________
7. What i210 driver version? __________________________________________________________
8. What ECP Utility VLAN settings/driver VLAN setting? ____________________________________
