18
Troubleshooting
︱
If a problem occurs with your StoreJet 35T,
please first check the information listed below before
taking your StoreJet 35T in for repair. If you are unable to remedy a problem after trying the
following suggestions, please consult your dealer, service center, or local Transcend branch office.
We
also
have
FAQ
and
Support
services
on
our
website
at
http://www.transcend-info.com/Support/service.
My operating system cannot detect the StoreJet 35T
Check the following:
1.
Is your StoreJet 35T properly connected to the USB port? Unplug the StoreJet 35T from
your computer’s USB port, wait for 10 seconds, and then plug it in again. If it is properly
connected and nothing happens, try using another available USB port.
2.
Ensure the Power Adapter cable is securely connected to the StoreJet 35’s DC IN jack,
and that the Power Adapter is also plugged into a working AC power outlet.
3.
Are you using the USB cable that came in the
StoreJet 35T package? If not, try using the
Transcend supplied USB cable to connect the StoreJet to your computer.
4.
Is your StoreJet 35T connected to a Mac
®
keyboard? If so, unplug it and plug it into an
available USB port on your Mac
®
desktop computer.
5.
Is the USB port enabled? If not, refer to the user’s manual of your computer (or
motherboard) to enable it.
The StoreJet 35T does not Power On
Check the following:
1.
Ensure the Power Adapter cable is securely connected to the StoreJet 35’s DC IN jack,
and that the Power Adapter is also plugged into a working AC power outlet.
2.
Ensure that the StoreJet 35T is properly connected to the USB port on your computer.
3.
Ensure that the USB port is working properly. If not, try using an alternate USB port.
I cannot copy large files to the StoreJet 35T
1.
Is there enough available disk space?
2.
Is the file larger than 4GB? If so, please see below:
If the StoreJet 35T file system is formatted to the FAT32 file system, it can be recognized on most
types of computers, game consoles and media playback devices.
However,
the FAT32 file
system does not support large files that exceed 4GB in size
. If you plan to store large files that are
larger than 4GB, you will need to convert the drive to a different file system such as NTFS. Please
see the “
Formatting the Hard Drive
” section of this manual for instructions how to re-format the
StoreJet 35T.
I’m having proplems with the StoreJet 35T on my Mac
®
