Model 750
Series 700
Maintenance Manual
Page 2
Rev H
Return Materials Authorization and Return Policies
If the technical support person determines that the printer should be serviced at our
facility, and you want to return the printer for repair, a Returned Materials Authorization
(RMA) number must be issued before returning the printer. Repairs are warranted for 90
days from the date of repair or for the balance of the original warranty period, which ever
is greater. Please prepare the printer being returned for repair as follows:
•
Pack the printer to be returned in the original packing material
•
Packing material may be purchased from TransAct's Ithaca Facility
•
Do not return any accessories unless asked to do so by a support technician
•
Write the RMA number clearly on the outside of the box
Internet Support
www.transact-tech.com
TransAct Technologies Incorporated maintains an Internet web-site with content devoted
to supporting our products. At our Support Services section for our ithaca brand products
you can find documentation for the Series 700 printer including a current copy of this
Maintenance Manual. Our on-line support also includes an option to obtain assistance
from a technical support specialist by filling out a e-mail assistance request form. Your
e-mail will be received by one of our support specialists and they will contact you by
telephone. The Series 700 Printer support pages offer the latest information. They
include the current version of this manual; Command Codes and Descriptions, Character
Fonts, Printer Features, Communication Specifics, and Ticket Specifications.
Warranty Options
All Series 700 Printers come with a standard 12-month standard warranty covering
both parts and labor that starts upon shipment from the factory. An optional extended
warranty, covering both parts and labor for an additional 12 months, may be purchased
separately. For more information concerning the warranty options, please contact the
Sales Department at TransAct’s Ithaca facility. You are responsible for insuring any
product returned for service, and you assume the risk of loss during shipment to Ithaca
C.O.D. packages are not accepted and warranty repairs are subject to the terms and
conditions as stated on the Ithaca warranty policy (packed with each new printer).
