TransAct ithaca 700 Series Maintenance Manual Download

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Series 700

Model 750

75-02426
REV H

Summary of Contents for ithaca 700 Series

Page 1: ...Series 700 Model 750 75 02426 REV H...

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Page 3: ...ned herein are used for identification purposes only and may be trademarks and or registered trademarks of their respective companies TransAct PowerPocket Magnetec Insta Load POSjet Ithaca 50Plus and...

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Page 5: ...hassis Assembly and Ticket Supply Box Rev C Changed Drawer Chassis Assembly drawing and part number information to current status P42 Rev D Updated part numbers on p 40 Updated view to 02434 wmf Remov...

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Page 7: ...tions of OEM Product 8 Printer Environmental Conditions 8 Relative Humidity 8 Ticket Environmental Conditions 8 Chapter 3 Configurable Options Specifications 9 Ticket Supply Box Specifications 9 Power...

Page 8: ...ator 25 Determining if Black Dot top of form mark needs adjustment 25 Adjusting the Black Dot Sensor 26 Troubleshooting 28 Troubleshooting Checklist 28 Model 750 Troubleshooting Table Determining the...

Page 9: ...ly 38 Figure 21 Removing the Bezel Assembly Components 39 Figure 22 Complete 750 Assembly 40 Figure 23 Printer Chassis Assembly 41 Figure 24 Drawer Chassis Assembly 42 Figure 25 Bezel Chassis Assembly...

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Page 11: ...s that are beyond the scope of the documentation provided you can directly contact the Ithaca facility s Technical Support Department at 607 257 8901 or 877 7ithaca for a return authorization Internat...

Page 12: ...the Series 700 printer including a current copy of this Maintenance Manual Our on line support also includes an option to obtain assistance from a technical support specialist by filling out a e mail...

Page 13: ...s or send in a printer for service To order supplies receive information about other Ithaca products or obtain information about your warranty contact the Sales Department To receive information on In...

Page 14: ...ration System Figure 1 Series 700 Core unit and configurable options 1 700 Series Printer Core Unit Main Chassis Assembly 2 Bezel Assembly Option 3 Ticket Supply Box specifiy size 4 Ticket Present Sen...

Page 15: ...e The following ticket will then proceed to the correct printing position unaffected by the premature removal This system requires a specific ticket length and a Black Dot Top of Form indicator in a p...

Page 16: ...10 cpi 12 cpi 16 5 cpi 20 cpi Print Modes Normal Double High Double Wide Double High Double Wide Print Resolution 8 dots per mm 203 dpi Horizontal Verticle Print Zone Width 56 mm 2 205 in Printhead L...

Page 17: ...3 31 Kg 7 30lbs General Ticket Handling Straight Entire path is accessible Power Input 24 VDC 10 Current 1 5 amps maximum Interface Type Bi directional serial RS 232 using transmit receive and ground...

Page 18: ...nd operated in an environment that meets the following temperature and humidity conditions Operating 0 to 40 C 32 to 113 F Storage 20 C to 70 C Shipping 40 to 70 C Relative Humidity Operating 5 to 90...

Page 19: ...els Needed VOH 5 VDC NOM VOL 0 6 1 2 VDC 5mA Ticket Present Sensor Specifications The Model 750 uses the J7 4 Pin connector as the primary link for the Ticket Present Sensor s power and communication...

Page 20: ...front of the Drawer Chassis and contains connectors that support Flex Cable use In addition to this the J3 16 Pin connector is a Card Reader Figure 3 Power Interface Location Power Board 14 16 and 20...

Page 21: ...nostics The Ticket Feed and Test Buttons are located on top of the Printer Chassis Assembly These two buttons can be used separately or in conjunction with one another to enter the Model 750 s Diagnos...

Page 22: ...rinter mechanism To load the printer grasp the first ticket and insert it into the guide until the ticket reaches the printer mechanism Continue pushing gently until the printer mechanism detects the...

Page 23: ...nts Figure 6 Electrical Control System Operational Principles Operator Interface CPU Sensor Interface Print Head Interface A D Converter Operator Interface CPU Config EEROM SRAM Print Head Interface P...

Page 24: ...municates with the host machine through a serial link The CPU controls the printer stepper motor The CPU uses the Black Dot Sensor information to feed the ticket properly The CPU drives the print data...

Page 25: ...tor P1 Molex 50 57 9402 J1 J3 5 pin Connector Board Ticket Low Sensor Pin Signal Description Parameters 1 5VDC Sensor Voltage 4 75 5 VDC 10 mA maximum 2 TICKET LOW Output Signal Open Collector Output...

Page 26: ...Interface to Power Board Interface flex cable J1 J2 14 pin Connector Board Discrete Wire Pin Signal Description Parameters 1 24VDC 2 24VDC Printer Voltage 1 5 A maximum total 3 PGND Printer Ground 1...

Page 27: ...Voltage 13 VDC F15 7 ANODE Reset Signal Input Active Low Signal Optically Isolated Vin H 13 VDC Vin L 0 3 1 2V 15 mA 8 TICKET LOW 9 TXP Transmit 10 RXP Printer Receive 11 COMP Common 12 CTSP Printer...

Page 28: ...Card Transmit 8 RXC Card Receive 9 COMC Card Common Per RS 232C 10 24 VDC Printer Voltage 1 5 A maximum total 11 PGND Printer Ground 1 5 A maximum total 12 PRNTR LMP Printer Lamp Voltage 13 PRNTR LMP...

Page 29: ...Set Ready 7 COMC Card Common 8 TXB Broadcast Transmit Per RS 232 C 9 13VDC Card Reader Voltage 0 5 A max 10 5VDC Card Reader Voltage 0 4 A max 11 CGND Card Ground 0 5 A max 12 CHASSIS Chassis Ground 0...

Page 30: ...ximum each 7 TXP Printer Transmit 8 RXP Printer Receive 9 COMP Printer Common Per RS 232C 10 MRESET Master Reset Active Low Signal Optically Isolated Vin H 13 VDC Vin L 0 3 1 2 V 15 mA 11 PRNTR LMP La...

Page 31: ...re Sensor input 7 PDO Head Data Out From Printhead 8 OE Head Output Enable 9 PCLK Head Data Clock 10 LOAD Head Data Latch 11 PDI Head Data In To Printhead 12 GND Printer Ground 13 GND Printer Ground 1...

Page 32: ...3 GND Printer Ground Printer Ground 4 RXP Printer Receive Host Receive 5 DTR Printer Data Terminal Printer Handshake 6 GND Printer Ground Printer Ground 7 VCC Printer Voltage Logic Supply 8 CTS Print...

Page 33: ...Hex to the computer to tell it to resume sending data XON is also known as DC1 XOFF is synonymous with DC3 If the computer does not stop sending data after it receives an XOFF the data that overflows...

Page 34: ...oard and the printer controller board must be disconnected Once the unit is opened the ticket path is accessible for cleaning or clearing ticket jams Use a soft brush to clean the paper dust from insi...

Page 35: ...printed and presented 6 00 mm 11 50 mm 3 50 mm TOP OF FORM INDICATOR USABLE AREA KEEP OUT ZONE 3 00 mm Figure 11 Location of Top of Form Indicator on Back of Ticket Determining if Black Dot top of fo...

Page 36: ...screw on the circuit board The circuit board is mounted to the Print Mechanism For proper ticket advancement the voltage of the potentiometer should read 1 6 V 1 Disconnect the printer s power 2 Remov...

Page 37: ...printer exactely as it would feed when in normal operation Check to ensure that the Black Dot top of form mark is aligned with the sensor and that it is fed beyond the sensor housing The sensor housin...

Page 38: ...tomatically positioning the tickets correctly Check all connections to ensure a proper signal If the printer does not stop feeding when it automatically scrolls the ticket check to see that the ticket...

Page 39: ...cket path Ticket feed gears damaged Replace Mechanism Thermal Print Ticket advances but no print apears on the ticket Possible Cause Remedy Ticket not inserted correctly Reload the tickets with the pr...

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Page 41: ...or servicing the printer The following list provides the necessary tools to properly disassemble the Model 750 Printer Screwdrivers 0 Phillips 1 Phillips 2 Phillips Small Flat Blade Large Flat Blade...

Page 42: ...he Bezel Assembly is facing the front towards you 2 Use the release button to remove the Main Chassis Assembly from the Drawer Chassis 3 Slide the Main Chassis Assembly until it is stopped by the plas...

Page 43: ...sis Assembly are held together by a Quick Release Button located on the right side of the Assembly 1 Orient the Printer Chassis Assembly for easy access to the Release Button 2 Locate the release butt...

Page 44: ...Slides Flex Cable Power Board and the Drawer Chassis Assembly They are held together by Phillip s Head screws 1 Remove the inner mounted Phillip s Head screws that hold the two 10 Sliders to the Draw...

Page 45: ...nect the Ticket Low Sensor from the Ticket Supply Box 3 Remove the four Phillip s Head screws that connect the Ticket Supply Box to the Main Chassis Assembly Figure 17 Removing the Ticket Supply Box f...

Page 46: ...om Platen The Connector Interface Board is held to the Chassis Frame by three M3x6mm screws The Main Harness is held to the Chassis Frame by two Ty wraps The Platen is held to the Chassis Frame by two...

Page 47: ...Mechanism Upper Platen and a Ticket Tearbar 1 Remove the Ticket Tearbar 2 Unplug the Stepper Motor Black Dot Top of Form Circuit Board and Thermal Print Mechanism from the Main Controller Board 3 Rem...

Page 48: ...y is connected to the Main Chassis Assembly by two M4x6mm screws 1 Remove Bezel screws and separate Bezel from Main Chassis Assembly Drawing and Instructions are detailed according to TransAct Bezel o...

Page 49: ...and a single 4 screw 1 Take Bezel unit off the Main Printer Assembly Frame 2 Remove screws the unit can be totally disassembled by taking the three screws out 3 Drawing and Instructions are detailed a...

Page 50: ...omplete 750 Assembly No Description Standard parts Part No History 1 Kit Cable Retention 75 04001 100 03447 2 Assy Printer Chassis 75 02244 3 Assy Drawer Chassis 75 00256 4 Assy Chassis Bezel 75 02433...

Page 51: ...Hex w Lockwasher 98 0621 2 Screw M3x6mm SEMS PHD 98 02215 98 02217 3 Screw M3x6mm PHPS FLAT HD 98 02219 4 Frame Printer BD Mount 75 02115 5 Assy Main Controller BD 75 03592 75 03080 75 02159 6 Label...

Page 52: ...4 Drawer Chassis Assembly No Description standard parts Part No history 1 Screw M4x6mm PHPS FLAT PHD 98 02239 2 Slide 10 PAIR 98 02240 3 Nut M4 HEX 98 0718 4 Chassis Drawer 75 02234 5 Assy Netplex PCB...

Page 53: ...sembly Figure 25 Bezel Chassis Assembly No Description standard parts Part No history 1 Assy Chassis Bucket 75 02432 2 Screw 8 32x 312 PHPS PHD SEMS 98 1798 3 Screw 8 32x 312 PHPS PHD SEMS 98 1798 4 A...

Page 54: ...HPS PHD 98 2016 3 Nut M3 Hex w Lockwasher 98 0621 4 Screw M4x6mm PHPS FLAT HD 98 02239 5 Washer Flat 98 9324 6 Screw M4x6mm SENS PHD 98 02233 7 Pin Ejection 75 02236 8 Nut M3 Hex w Lockwasher 98 0621...

Page 55: ...Part No history 1 Screw M3x6mm SEMS PHD 98 02215 2 Platen Bottom 75 02288 3 Nut M3 Hex w Lockwasher 98 0621 4 Assy Connector Interface BD 75 03589 75 02153 5 Chassis Main Printer 75 02119 6 Tywrap 3...

Page 56: ...ew M3x8mm PHPS PHD 98 0897 3 Insert Bezel w Graphics 75 02384 4 Plate Mount 75 02117 5 Barrier Light 75 02227 6 Pipe Light 75 02222 7 Nut M3 Hex w Lockwasher 98 0621 8 Assy Light Board 75 02155 9 Sock...

Page 57: ...Figure Listings v I Important i Internet Support 2 Ithaca Product Support Procedure 1 L Loading Tickets Feeding Mechanism 12 M M750 Electrical Control System 13 maintenance adjustments 24 Model 750 C...

Page 58: ...s 700 Difference 5 Service Information 1 T Table Listings v Table of Contents iii Ticket Present Specifications 9 Ticket Stack Orientation 12 Ticket Supply Box Specifications 9 Tools Required 24 Tools...

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