TROUBLESHOOTING
The following table lists problems that may occur
with your unit. If the suggested action does not
resolve the problem or your problem is not listed
in the table, please contact your dealer.
21
20
Problem
Action
Comments
Touch Screen is blank
Check ignition is on
Screen is off unless ignition is on
Press touch screen
Screen could be off
Display shows
Wait 5 minutes
Your Smartnav unit is probably
“Connection Error”
being remotely upgraded
Unable to contact the
Try driving to another area
You may have a problem with the
Call Centre
coverage of the GSM network
Your Touch Screen fails to
Wait 5 minutes
Your Smartnav unit needs time
display the compass indicator
to acquire the GPS signals
or says ”No guidance until
Try driving to another area
You have a problem with your
GPS active”
GPS coverage
Backlight turns off
Touch Screen has switched
This occurs if the internal
off the backlight because the
temperature is over 60°C
ambient temperature is
too high
Smartnav Touch Screen is supplied with a
12 month warranty. Trafficmaster Plc warrants
its products against defects in material and
workmanship for a period of 12 months from
the date of purchase.
Proof of purchase will be required before any
warranty consideration by Trafficmaster Plc.
Smartnav Touch Screen requires a Smartnav Unit
to be installed in your vehicle in order to operate
and a current subscription or pay-as-you-go
credit is required to ensure continued use of this
equipment. The purchase of a subscription or
pay-as-you-go credit also represents your licence
for the use of Trafficmaster traffic information.
The information is the copyright of Trafficmaster
Plc and no unauthorised broadcast or other public
use of the information is permitted without
written authorisation from Trafficmaster Plc.
All warranty repairs must be forwarded to
Trafficmaster Plc at the expense of the purchaser.
This warranty does not cover any damage caused
by negligence, failure to follow the instructions in
the user manual, unauthorised modifications, or
inappropriate installation. Trafficmaster cannot be
held responsible for any damage that may occur
resulting from installation or modification by
anyone other than a Trafficmaster technician or
the company’s appointed agents.
The warranty does not apply if the product has
been damaged by accident, abuse, misuse,
cosmetic wear and tear, or misapplication, or as
a result of service to the product by anyone other
than Trafficmaster Plc, or an approved
Trafficmaster agent.
Your Smartnav Touch Screen unit has been fitted
by an approved Trafficmaster technician or a
Trafficmaster appointed agent. Altering the
position of your Smartnav Touch Screen
installation could interfere with the operation
of driver or passenger airbags or the vehicle
controls. Trafficmaster cannot be held responsible
SUMMARY OF WARRANTY/
TERMS AND CONDITIONS
OF USE
for any malfunction of the vehicle or its systems
resulting from incorrect fitment of the Smartnav
Touch Screen unit. If you have any doubts, please
refer to the vehicle manufacturer for assistance.
Trafficmaster Plc is not responsible for any
financial loss, or other incidental or consequential
damage arising out of the use of, or inability to
use, this product. This includes damage to
property and, to the extent permitted by law,
damages for personal injury and death.
The Purchaser expressly acknowledges that the
operation of Smartnav Touch Screen may from
time to time be adversely affected by physical
features such as buildings, underpasses,
atmospheric conditions and other causes of
interference beyond the control of Trafficmaster
Plc, who will not be liable to the subscriber for
any loss or damage incurred. This product must
always be used in conditions that will not affect
your ability to drive safely or affect the safety of
other road users. This warranty applies only to
the Smartnav Touch Screen product and does
not affect your statutory rights. The Purchaser
acknowledges that the purchase of the Smartnav
Touch Screen Unit does not in any way mitigate
his or her duty to obtain adequate insurance for
the vehicle.
Full terms and conditions can be found on the
Smartnav internet site at www.smartnav.com.
Trafficmaster Plc has the right to amend the
above terms at any time without prior notification.
Information in this manual is correct at time of
printing.
Summary of Contents for smartnav touchscreen
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