Touch 3.9G 7.2Mbps, Installation And Troubleshooting Manual

Page: 5 / 8

Page 5 of 8 3.9G dongles ‐ installation and troubleshooting guide
3. TROUBLESHOOTING
a. Dongle / device not detected

Solution 1:

Close the Connect Manager.

Insert the dongle in the USB port (make sure to use a functioning USB port).

Wait until your PC completes the detection.

Open the Connect Manager.

Solution 2: (in case solution 1 did not work)

Close the Connect Manager.

Remove the dongle from the USB port.

Re ‐ insert it again.

Double click on Connect Manger.

Solution 3 (in case solution 2 did not work):

Close the Connect Manager.

Remove the dongle from the USB port.

Uninstall the program: open the ‘Start’ menu

select ‘All Programs’ menu

go to
‘Connect Manager’ menu

click on ‘Uninstall’.

Insert the dongle in the USB port.

Run the installation wizard.

Wait until your PC completes the installation.

Open the Connect Manager.