37
Others
Others
Before Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correction
Symptom
Cause
Correction
Page
No power.
• The power plug is disconnected.
• Connect the power plug securely into the wall outlet.
11-12
T
he DVD player turned off
by itself.
• The automatic power off function turned the
unit off.
• Press the PLAY button.
16
N
o picture or abnormal color
(pinkish, greenish, etc.).
• The TV is not set to receive DVD signal
output.
• Select the appropriate video input mode on the TV
so the picture from the DVD player appears on the
TV screen.
16
• The video/HDMI cable is not connected
securely.
• Connect the video/HDMI cable securely into the
appropriate jacks.
11-12
• Mismatch setting between TV and this unit.
• Select the correct Video out setting.
32
• Wrong connection.
• Check the connection.
11-12
• P-Scan mode is selected on a TV equipped
with component video input jacks but does
not support progressive scan.
• Turn off P-Scan mode.
12
N
o sound.
• The equipment connected with the audio cable
is not set to receive DVD signal output.
• Select the correct input mode of the audio receiver
so you can listen to the sound from the DVD player.
16
• The audio cable is not connected securely.
• Connect the audio cable securely into the
appropriate jacks.
11-15
• The audio receiver or TV is turned off.
• Turn on the equipment connected with the audio
cable.
16
• The setting of output sound format is
incorrect.
• Select the proper audio setting.
33
T
he playback picture has oc-
casional distortion.
• The disc is dirty.
• Remove the disc and clean it.
5
• It is in fast forward or fast reverse playback.
• Sometimes a small amount of picture distortion
may appear. This is not a malfunction.
-
B
rightness is unstable or
noises are present in the
playback pictures.
• The effect of copy protection.
• Connect the DVD player directly to the TV. Avoid
connecting the DVD player to a VCR or TV/VCR
combination.
11
T
he DVD player does not
start playback.
• No disc is inserted.
• Insert a disc.
16
• An unplayable disc is inserted.
• Insert a playable disc. (Check the disc type and
color system.)
6
• The disc is placed upside down.
• Place the disc with the playback side down.
16
• The disc is not placed within the guide.
• Place the disc correctly inside the guide on the
disc tray.
16
• The disc is dirty.
• Clean the disc.
5
• The parental lock function is set.
• Cancel the parental lock function or change the
parental lock level.
33
P
layback does not follow
the course of the disc’s
program.
• It is in the mode of repeat playback, memory
playback, etc.
• These operations may prevent a proper progress
of the contents.
-
B
uttons do not work.
• Power supply fl uctuations or other abnormalities
such as static electricity may interrupt correct
operations.
• Press and hold the ON/STANDBY button on the
front panel for more than about 3 seconds. The
DVD player turns off. Press the button again to turn
it on. If the buttons still do not work, disconnect
the power plug and insert it into the wall outlet
again.
-
T
he remote control does not
work properly.
• The remote control is not pointed at the remote
sensor of the DVD player.
• Point the remote control at the remote sensor of
the DVD player.
10
• The remote control is too far from the DVD
player.
• Operate the remote control within about 7 m.
10
• The batteries in the remote control are
exhausted.
• Replace the batteries with new ones.
10
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