Toshiba Symbio Manual Download Page 81

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Amazon Alexa Does Not Function

Properly

Check1

Make sure Symbio is plugged in.

Check2

Make sure Wi-Fi connection is working properly.

Check3

Check the connection between Symbio and the app.

Check4

Make sure Alexa Voice Service (AVS) is activated.

Check5

Try talking to Symbio or the app more slowly or clearly, or press and hold the Mute

button on Symbio and then talk.

Check6

Make sure the Microphone mute button is not enabled.

Summary of Contents for Symbio

Page 1: ......

Page 2: ...Cautions and Disclaimers Preparation Part Names Symbio Setup Table of Contents ...

Page 3: ...Icon Glossary Using Symbio Troubleshooting Specifications ...

Page 4: ...Cautions and Disclaimers Safety Precautions Disclaimers Trademarks etc ...

Page 5: ...er handling Do not expose the product to liquids Do not place items containing liquid on top of the product such as glasses or vases Keep the product away from direct sunlight extreme cold or heat sources Exposure to extreme temperatures may damage or reduce the life of the product IMPORTANT SAFETY INSTRUCTIONS 1 Do not use this product near water 2 Clean only with a dry cloth 3 Do not block any o...

Page 6: ...on one socket could cause a fire or electric shock possibly resulting in serious injury Critical Applications This product is not designed for any critical applications Critical applications means life support systems medical applications connections to implanted medical devices commercial transportation nuclear facilities or systems or any other applications where product failure could lead to in...

Page 7: ...ent and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Bluetooth and Wireless LAN devices operate within the same radio frequency range and may interfere with one another If you use Bluetooth and Wireless LAN devices simultaneously you may occasionally experience a l...

Page 8: ...ment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications made to this equipment not expressly approved by TVS or parties authorized by TVS could void the user s authority to operate the equipment FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure...

Page 9: ...or use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Bluetooth wireless technology may be restricted by the proprietor of the building or responsible representat...

Page 10: ...uct by placing somewhere with poor air flow by covering it with a cloth or by placing it on bedding or carpeting Notes on cleaning Use a soft dry cloth for cleaning For stubborn dirt soak the cloth in a weak detergent solution wring well and wipe Use a dry cloth to wipe it dry Do not use any type of solvent such as thinners and benzene as they may damage the surface of the product If you use a che...

Page 11: ...en disposing or transferring this product Press and hold the Reset button to initialize all settings Part Names On Recycling This product s packaging materials are recyclable and can be reused Please dispose of any materials in accordance with your local recycling regulations ...

Page 12: ...LIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING TVS ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL IN NO EVENT SHALL TVS BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL SPECIAL OR EXEMPLARY DAM...

Page 13: ...the trademarks service marks and trade names belong to their respective owners TVS disclaims any proprietary interest in the trademarks and names of other parties and their publication does not grant third parties any right or license with respect to them Disclaimer Home IoT cloud service may be temporarily shut down without prior notice due to maintenance or for security reasons During such shutd...

Page 14: ...he prior written permission of Toshiba Visual Solutions Corporation No patent liability is assumed however with respect to the use of the information contained herein TOSHIBA VISUAL SOLUTIONS CORPORATION 2017 All rights reserved Need Help Save time with one of these simple solutions Consult the electronic User s Guide To access the electronic User s Guide please visit http www TSB SmartHome com Fo...

Page 15: ...Part Names Front Back Bottom Accessories ...

Page 16: ...e the volume 3 Volume indicator Dots lights up as the volume is changed 4 Microphone mute Talk button Press to turn off the microphones The icon will turn red when the microphones are off Press again to turn them back on Press and hold this button for 2 seconds to wake up Alexa then talk directly to your Symbio ...

Page 17: ...ions 7 Camera Used for monitoring 8 Night vision LED Infrared LED for night vision 9 Light ring Lights up in different colors to let you know what Symbio is doing Light Ring Status 10 Camera indicator Lights up when the camera is on 11 Speaker Emits sound when playing back an audio source ...

Page 18: ...Wi Fi pairing mode Note Bluetooth pairing mode is activated for 60 seconds Wi Fi access point pairing mode is activated for 30 minutes 2 USB terminal Used in the manufacturing process and after sales service This is not for consumer use like charging mobile devices or copying files 3 Power input Connect the supplied AC adapter ...

Page 19: ...button using a paper clip or something similar Pressing and holding the button makes the Volume and Microphone mute indicators start blinking After they stop blinking and shut off release the button This will restore the factory default settings If this is the primary Z Wave controller for your network resetting it will orphan the nodes in your network and it will become necessary to exclude and r...

Page 20: ...Accessories AC adapter This is used to power Symbio ...

Page 21: ...al setup Flashes blue slowly Symbio is searching for a target wireless router Flashes yellow slowly A network connection error has occurred Flashes red slowly Symbio is unable to update its firmware Flashes white slowly Symbio is updating its firmware Flashes white rapidly Symbio has entered Wi Fi pairing mode AP mode Flashes blue rapidly Symbio has entered Bluetooth pairing mode Flashes red rapid...

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Page 23: ...oad the Toshiba Smart Home app to your smartphone or tablet from the App Store or Google Play The app is where you will control most of the features and settings of the Symbio 4 Open the Toshiba Smart Home app The setup process will start automatically when you open the app During setup you will be connecting Symbio to the Internet You will need Your Wi Fi password An Amazon account sign in See Sy...

Page 24: ...Symbio Setup Setting Up a New Symbio Adding a Second Symbio Adding a Second Phone Re pair a Symbio to a New Phone Removing a Phone from a Symbio Removing a Symbio from a Phone ...

Page 25: ... the OS version of your smartphone You can use Toshiba Smart Home app on the following OS versions iOS 10 0 or later Android 5 0 or later 1 Plug in Symbio Plug the included AC adapter into Symbio and connect it to an AC outlet After pluging in the Symbio the led ring will turn white 2 Open Toshiba Smart Home app The screen below appears 3 Tap Initial Setup ...

Page 26: ... 5 You now need to connect your phone to the Symbio s internal wifi If you are using iOS In iOS settings navigate to Wi Fi settings Select THINGS_XXXXXX from the list of networks Tap on the upper left arrow to return to the Toshiba Smart Home app ...

Page 27: ...o select yours from the list Info on how to determine which one is yours 6 Change default name of Symbio if desired Tap Next to continue 7 When the screen below appears tap to select the wireless router from the list Enter the password for the selected wireless router and tap Done 8 When LED stops pulsing and becomes solid white please tap Go to Pairing below ...

Page 28: ...Cloud Tap on the Amazon icon and enter your Amazon account login information Note If you plan on using Amazon Alexa check Keep Me Signed In to prevent having to entering your Amazon login again 10 You will now log into Alexa This step is optional if you do not plan on using Alexa press Skip ...

Page 29: ...p Me Signed In in the previous step press Continue otherwise you will need to enter your Amazon login information 11 Select a zone where Symbio will operate This will determine the zone where the Symbio s internal sensors are listed in the app ...

Page 30: ...sent e g kitchen avoid placing Symbio where it may be subject to water exposure 12 Tap Done on the Zone Select screen Initial setup is now complete Note Your device may require a software update after setup This typically takes a few minutes to complete ...

Page 31: ... selected the correct device to view or edit them Live view is also specific to each device when you go into Live View you will see the view from the Symbio you have currently selected Follow the steps below to add another Symbio to a smartphone 1 Open Toshiba Smart Home app 2 Tap on the Home screen to go to the Settings Manager 3 Tap Device 4 Tap Device Select 5 Tap Tap Add New Device 6 Follow th...

Page 32: ...and or Recordings To become a Admin all that is needed is for the user to login using the owners Amazon login info Follow the steps below to add another smartphone to Symbio Perform operations below on the smartphone already connected to Symbio 1 Open Toshiba Smart Home app 2 Tap on the Home screen 3 Tap Account 4 Tap Add User 5 Enter the e mail address to which you send an invitation code 6 Tap D...

Page 33: ...he new guest account using the first phone 1 Tap on the Home screen 2 Tap Accounts 3 Tap Other Accounts 4 Tap on the name of the new account 5 Enable the permissions you want to give this user Perform the operations below to make the guest account an administrator 1 Tap on the Home screen 2 Tap Account 3 Tap Login 4 Enter the Amazon ID and password used for your smartphone already connected to Sym...

Page 34: ... or replaced the phone that was initially paired to the Symbio you can pair a new phone to it without having to do a factory reset Follow these steps to pair a new phone to the Symbio 1 Open Toshiba Smart Home app The screen below appears 2 Tap Initial Setup ...

Page 35: ...old the Pairing Button on the back of the Symbio for approximately 10 seconds until the Front LED starts to pulse white 5 You now need to connect your phone to the Symbio s internal wifi If you are using iOS In iOS settings navigate to Wi Fi settings ...

Page 36: ...ble If the app finds multiple Symbio units you will need to select yours from the list Info on how to determine which one is yours 6 Change default name of Symbio if desired Tap Next to continue 7 When the screen below appears tap to select the wireless router from the list Enter the password for the selected wireless router and tap Done 8 When LED stops pulsing and becomes solid white please tap ...

Page 37: ...dministrator Tap on the Amazon icon and enter your Amazon account login information Note You must use the Amazon account used during initial setup If you do not know what that account is you will have to factory reset the Symbio 10 Your phone is now paired to the Symbio ...

Page 38: ......

Page 39: ...st of paired devices This can only be done from an admin account 1 Tap on the Home screen 2 Tap Account 3 Tap Other Account to get a list of additional devices connected to Symbio 4 On the account you wish to remove tap and swipe it left so the trash icon appears on the right Tap the trash icon to delete the device ...

Page 40: ...t Home app This cannot done on the active Symbio 1 Tap on the Home screen 2 Tap Device 3 Tap Device Select to get a list of Symbios associated to this instanceo of the Toshiba Smart Home app 4 On the Symbio you wish to remove tap and swipe it left so the trash icon appears on the right Tap the trash icon to delete the device ...

Page 41: ...Icon Glossary Home Manager Settings Manager Live Video Sensors Manager Rules Manager History ...

Page 42: ... where you can change the device and app settings Setting Manager Screen 2 Current mode and device name 3 Alexa button Tap to open Live Video turn on Talkback and activate Amazon Alexa s voice services to allow you to access Alexa s voice services from anywhere with an Internet connection 4 Mode icons Displays the mode icons currently registered ...

Page 43: ...splay the Rules Manager screen This is where you can automate your smart home system with an easy to use rules engine Rules Manager Screen 8 Sensors button Tap to display the Sensor Manager screen This is where you can add remove and edit devices connected to your Symbio Sensors Manager Screen Notes on Z Wave This product is a Z Wave Plus Security Enabled Gateway device in the Central Static Contr...

Page 44: ... History Manager Screen ...

Page 45: ...n on Symbio s currently connected Update firmware of Symbio s currently connected Select whether to enable Talkback function on Live Video while the lens cover is closed Choose the behavior of the LED dim feature You can have the front LED always lit never lit or base it on the brightness of the room Display information on the Wi Fi network to which Symbio is connected You can also change the ...

Page 46: ...her devices Delete other mobile devices paired to your Symbio Available only for the administrator 3 Service Tap to select the account service screen Important When you are buying a service your personal information will be transferred to a website of the service supplier Please note that Toshiba Visual Solutions Corporation bears no responsibility for issues regarding your personal information 4 ...

Page 47: ...nge the camera resolution Specify the area for motion detection Specify the time length for one touch recording Change the sensitivity and area for motion detection Symbio detects motion by calculating the percentage of pixels changed in a designated window You can change the window in which Symbio will look for motion and how sensitive it should be to trigger a motion detection 8 Audio Tap to sel...

Page 48: ...e neccessary to trigger a loud noise detection 12 How to Use Tap to access the How to Use page 13 Terms of Use Tap to access the Terms of Use page 14 Privacy Policy Tap to access the Privacy Policy page 15 Service Support Tap to access the Support page 16 Contact us Tap to access you can send an inquiry email 17 App Version The version of app is displayed 18 Initialize App Tap to reset the app Inf...

Page 49: ...image 1 Tap to return to previous screen 2 Alexa button Tap to turn on Talkback and activate Amazon Alexa s voice services to allow you to access Alexa s voice services from anywhere with an Internet connection 3 Tap to take a snapshot of the current view on the screen 4 Slide to increase decrease the speaker volume of Symbio 5 Siren button Tap to activate Symbio s siren ...

Page 50: ... from Symbio Important To use this function you need to purchase an account service from Service option on the Setting Manager screen Setting Manager Screen 7 Talkback button Tap to activate deactivate voice intercom from the app to Symbio 8 History button Tap to display the History screen This is where you can watch past recordings and view internal sensor data History Manager Screen 9 Appears wh...

Page 51: ...Sensors Manager Screen 1 Sort By Type Tap to sort sensors by their sensor type 2 Sort By Zone Tap to sort sensors by their Zone 3 Sensor Grouping Sensors are sorted by each Type or Zone ...

Page 52: ...4 All Sensors in Type Depending on the sensor type the entire group of sensors may be controlled at once 5 Individual Sensor Tap to control an individual sensor 6 Add Sensor Tap to add a new sensor ...

Page 53: ...Rules Manager Screen 1 Standard Rules Tap to show the list of pre configured rules 2 My Rules Tap to show the list of custom created rules 3 Edit Rule Tap to edit a rule ...

Page 54: ...y on the cloud is displayed on the History screen Up to 64 Notification Events will be stored In addition you can change order of the list according to the cause of recording The screen appearance is subject to change without notice ...

Page 55: ...Using Symbio Modes Rules Zones Symbio s Internal Sensors External Sensors and Smart Devices Enjoying Audio on Symbio Amazon Alexa ...

Page 56: ... default there are three standard modes Home Sleep and Away and you can add an additional three custom modes From the Home Screen you can easily change the mode by tapping on the corresponding icon For example we could change to the sleep mode by pressing the button below Creating a Custom Mode 1 Tap on the Home screen 2 Tap Modes 3 Tap Custom1 or any of the custom mode buttons ...

Page 57: ...tch on 5 Your custom mode is now enabled feel free to change the name by tapping the Name button or the icon by its corresponding button 6 From here you can easily activiate any desired rules For more information see Rules ...

Page 58: ...he lights come on when motion is detected turn down the thermostat at night or sound an alarm when a loud noise is detected There are a number of Standard Rules that Symbio suggests or you can create you own custom rules using Symbio s internal sensors or even external ZigBee or Z Wave smart devices You can add edit rules following the procedure below Up to 100 rules can be registered including St...

Page 59: ...ion Symbio will start recording Notify Motion Detected If the camera detects a motion Symbio will send you a push notification Notify Noise Detected If the microphone detects a noise Symbio will send you a push notification Sound Siren If the camera detects a motion sound the internal siren Siren Sound Detected If the microphone detects a legecy siren smoke detector or ...

Page 60: ...ill send you a push notification 3 Select a mode to which the Rule applies Adding Rules 1 Tap My Rules on the Rules Manager screen The screen below appears 2 Tap Add New Rules 3 Select an If trigger event that will cause the Rule to occur Not inputting an If event will cause the Rule to trigger any time you change to the desired mode 4 Select a Then action that will happen when the Rule triggers 5...

Page 61: ... item to edit on the Edit Rule screen 1 Tap to edit the name of the rule 2 Tap to display the condition list Select a condition from the list or tap Back to return to the previous screen 3 Tap to display the action list Select an action from the list or tap Back to return to the previous screen 3 Tap Done Rule editing is completed Deleting Rules ...

Page 62: ...1 Tap My Rules on the Rules Manager screen The screen below appears 2 Press and hold the rule you wish to delete 3 Swipe the rule left and press the red trash can button ...

Page 63: ...apping Add New Zone 5 Tap Done to finalize creating your new Zone Move a Sensor to a Different Zone 1 From the Home Screen tap on a sensor icon and tap Edit 2 On the Edit Sensor page tap the Zone button 3 Choose the sensor s desired zone or create a new zone altogether 4 Tap Done to finalize moving your sensor Hide a Sensor 1 From the Home Screen press on and hold a sensor icon until a small x app...

Page 64: ...r sensor Show a Sensor 1 Tap on the Home screen 2 Tap Zones 3 Tap on the zone where the hidden sensor is 4 Scroll down to find your hidden sensor and flip the switch on 5 Tap Done to finalize showing your sensor ...

Page 65: ...r the room humidity using the Toshiba Smart Home app Brightness sensor You can monitor the room brightness using the Toshiba Smart Home app Motion sensor The camera on Symbio detects motion within the camera s view This detection window is adjustable through the Settings Manager Sound sensor Symbio will detect loud sounds This detection level is adjustable throught the Settings Manager ...

Page 66: ... Home Screen displays the Sensors screen below Sensors registered by default are shown on the screen In addition you can add remove delete edit sensors Up to 40 sensors can be registered in addition to the default internal sensors Important Do not use sensors from countries other than from the US market The sensor may not operate correctly if you use one from another country ...

Page 67: ...listed below Visit http www TSB SmartHome com for the latest information On Off Switch You can turn on off electric appliances such as a lamp Dimmer Switch You can dim or brighten a room lamp for example Binary sensor You can see whether the door is open or closed whether something moves within the camera range of Symbio or whether there has been water leakage In addition this sensor ...

Page 68: ...f power consumption Door Lock You can lock unlock the door Thermostat You can change the room temperature Adding a Sensor Follow the steps below to add a sensor Pairing a sensor allows Symbio absolute control of the device and its functionality To see the values of a sensor or control a smart device one must first pair it to Symbio 1 Tap Sensors on the Home screen 2 Tap Add Sensor 3 Tap Add Sensor...

Page 69: ...on mode Refer to the sensor s instruction manual for details When the app finds a sensor the screen below appears 5 Tap Done The sensor has been added to the app Removing a Z Wave sensor Follow the steps below to remove a Z Wave sensor You can tell whether the device is a Z Wave or ZigBee device from the manual it provides you ...

Page 70: ... 1 Tap Sensors on the Home screen 2 Tap Add Sensor 3 Tap Remove Sensor on the displayed screen The screen below appears and the app starts removing the sensor Put sensor in exclusion mode Refer to the sensor s instruction manual for details 4 Tap OK on the displayed screen ...

Page 71: ...anual it provides you This will also work with Z Wave devices This will unpair the device and any rules or settings associated with it 1 Tap Sensors on the Home screen 2 Tap a sensor you want to delete 3 Tap Edit on the displayed screen 4 Tap Remove Sensor on the displayed screen 5 Tap Remove Sensor again on the popup The screen below appears and the app starts removing the sensor ...

Page 72: ... the Edit Sensor screen you can edit following items Product name of the sensor Zone where the sensor is placed Name of each sensor class to control Design of icon to display on the Home screen To display the Edit Sensor screen tap a sensor icon you want to edit on the Home screen ...

Page 73: ...th pairing mode remotely through the Audio section in the Settings Manager See Settings Manager for more details The Light ring LED flashes rapidly blue 2 Make sure Bluetooth is activated on the mobile device you wish to connect 3 Open the Bluetooth menu on your mobile device 4 Tap THINGS_XXXXXX specified for your Symbio from the device list Your mobile device has been connected to Symbio 5 Play a...

Page 74: ... Alexa app Alexa Skills for Symbio In order to use Alexa to control Symbio s functions or to control devices connected to Symbio s hub you will need to link special Alexa Skills developed by Toshiba to your Amazon account To voice control 3rd party devices connected to Symbio s hub you will also need to perform Alexa Device Discovery Setup for both of these steps will require use of the Alexa app ...

Page 75: ...evices 2 On the Alexa app go into Smart Home select Devices and tap Discover Once you have linked skills and had Alexa discover devices there are other useful things you can do on the Alexa app to improve your Symbio voice control experience You can do things like change the names that you call devices and combine multiple devices into one group See the Alexa app for details Depending on which dev...

Page 76: ... copied in step 3 into the box marked authorization code and tap approve enabling the skill With Toshiba Custom Skills the command structure is a bit different With the Toshiba Custom Home Skills linked you can now use your voice to do things like Change modes Alexa tell Toshiba to set Away mode Control the camera Alexa ask Toshiba to start recording Get status of internal sensors Alexa ask Toshib...

Page 77: ...Troubleshooting Problems with Pairing No Sound Cannot View Image from Live Video Amazon Alexa Does Not Function Properly More Help ...

Page 78: ...iring Check1 Make sure Symbio is plugged in Check2 Make sure Symbio is in pairing mode Check3 Place Symbio near your wireless router or wireless bridge Check4 Make sure your smartphone s battery is sufficiently charged ...

Page 79: ...bio is plugged in Check2 Make sure Bluetooth or Wi Fi is activated on your smartphone Check3 Check the pairing status between Symbio and your smartphone Check4 Check the volume level of Symbio and the application on your smartphone ...

Page 80: ...ge from Live Video Check1 Make sure Symbio is plugged in Check2 Make sure Symbio s lens cover is fully open Check3 Make sure Wi Fi is activated on your smartphone Check4 Check the connection between Symbio and the app ...

Page 81: ...on is working properly Check3 Check the connection between Symbio and the app Check4 Make sure Alexa Voice Service AVS is activated Check5 Try talking to Symbio or the app more slowly or clearly or press and hold the Mute button on Symbio and then talk Check6 Make sure the Microphone mute button is not enabled ...

Page 82: ... two microphone holes at the top Compatible with echo cancellation beamforming and sound detection Built in camera Maximum resolution 1080 p Imaging range 114 horizontal 78 vertical 135 diagonal Motion sensor Available when used with Toshiba Smart Home app Compatible with automatic night vision Equipped with infrared LED and rotating camera cover Built in sensor Temperature sensor Range 32 to 104 ...

Page 83: ...y 10 to 90 External dimensions Approx 3 46 W x 3 46 D x 8 66 H inches Approx 88 W x 88 D x 220 H mm Weight 1 46 lb 660 g AC adapter supplied Input AC 100 240 V Output DC 12 V 3A Cable length 70 9 inches 1 800 mm Wall Mount Type Network Interface Wireless LAN IEEE802 11a b g n ac 2x2 Bluetooth Bluetooth 3 0 Z Wave controller US 908 42 MHz ZigBee controller 2 4 GHz Specifications and appearance are ...

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