Toshiba Stratagy IVP8 Installation Manual Download Page 56

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Maintenance

Upgrading Stratagy IVP8 Voice Ports

Stratagy IVP8 Installation Guide 01/02

Upgrading Stratagy IVP8 Voice Ports

Upgrading the number of voice ports on the Stratagy IVP8 does not require any hardware. Please
call Customer Service with the following information:

•

Dealer Name and Number

•

Order Number

•

Dealer Contact and telephone number

•

Site telephone number

•

Stratagy IVP8’s modem telephone number, if different from the site telephone number

•

Stratagy IVP8 system’s password

The port upgrade is activated by Toshiba remotely.

Note

The Stratagy IVP8 must be reset for the new ports to be activated.

Summary of Contents for Stratagy IVP8

Page 1: ...Installation Guide Stratagy IVP8 ...

Page 2: ...ributor To obtain the nearest Toshiba telecommunications distributor in your area log onto www Toshiba com TAISTSD Locator htm or call 800 222 5805 and ask for a Toshiba Telecom Dealer Telephone Network Compatibility The telephone company may make changes in its facilities equipment operations and procedures If such changes affect the compatibility or use of the Stratagy system the telephone compa...

Page 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Page 4: ...tomer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled t...

Page 5: ...wait 24 hours before installation Always keep the Stratagy in its individual shipping box until it s time to install it in the Strata CTX Never transport the Stratagy inside the Strata CTX 2 R RX KDYH HYHU WKLQJ RX QHHG IRU SURJUDPPLQJ 6WUDWDJ XVLQJ 6WUDWDJ GPLQ Stratagy Admin Release 3 software is only supported with the Stratagy Flash Stratagy DK Release 3 and Stratagy IVP8 Use with any Release ...

Page 6: ...ransfer Alternate Routing and Busy Station Identification do not require SMDI For clock synch you must configure the ksu_time parameter and connect SMDI For Night Transfer Alternate Routing and Busy Station Identification you must configure the console_slot_ID and DSS_active parameters 7 OO VHW XVW D IHZ PRUH WKLQJV Be sure to change the default password of the Shutdown Mailbox User ID 983 see pag...

Page 7: ...J RX QHHG IRU SURJUDPPLQJ 6WUDWDJ XVLQJ 6WUDWDJ GPLQ Stratagy Admin Release 3 software is only supported with the Stratagy Flash Stratagy DK Release 3 and Stratagy IVP8 Use with any Release 2 Stratagy system may cause erratic behavior Local Administration You ll need a PC 5MB hard drive space 3 5 1 44 floppy drive and 580KB free RAM You ll also need a 9 pin null modem serial cable or Toshiba s SG ...

Page 8: ... communication 7 DQW WR V QFK 6WUDWDJ V VWHP WLPH ZLWK 6WUDWD You ll need an LCD telephone physically installed on the first port of the Strata DK s PDKU card see Step 5 card It is important that the phone s LCD always displays the system time For this to happen no other LCD features including MW Indication can be enabled on this phone You must configure the ksu_time and console_slot_id parameters...

Page 9: ...1 Unpack and Inspect Stratagy IVP8 9 Step 2 Program Strata 10 Strata CTX Systems 10 Strata DK Systems 11 Step 3 Shut Down Strata CTX Strata DK 11 Step 4 Install Stratagy IVP8 12 Strata CTX Systems 12 Strata DK Systems 12 Step 5 Restart Strata CTX Strata DK and Verify Stratagy IVP8 is Functioning Properly 14 Step 6 Verify that Voice Playback Basic Auto Attendant and Ports are Functioning Correctly ...

Page 10: ...Tokens 27 K Token 28 SMDI Calling Party Identification 29 New User Tutorial Introductory Recording 29 Step 14 Optional Shut Down Stratagy IVP8 System 30 Step 15 Optional Back up Database Mailbox Names and Greetings 30 Chapter 3 Maintenance Tools 32 Backup Utility 33 Restore Utility 35 Upgrade Stratagy IVP8 Software 36 Retrieve Trace File 37 Filecopy 39 Shut Down Stratagy IVP8 40 Methods of Shutdow...

Page 11: ...uctions on how to use the Tool Utility for backing up restoring upgrading software and performing filecopies Also describes the Stratagy IVP8 s trace diagnostics Index Conventions This manual uses these conventions Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific it...

Page 12: ...ovides a quick reference of frequently used features Stratagy Library CD ROM contains a copy of all Stratagy documentation and enables you to view print navigate and search publications Stratagy Advisor CD ROM is an end user tutorial available on CD ROM covers all R3 or higher Stratagy systems The tutorial can be used as a training tool for the new user or as a refresher course for the Stratagy us...

Page 13: ...l releases Strata DK424i DK424 DK280 all releases Strata DK24 DK56 DK96 Release 4 The Stratagy IVP8 requires Stratagy Admin software installed on a separate IBM compatible Stratagy Admin PC for local or remote administration and maintenance Voice mail integration is provided by Strata CTX or Strata DK in band DTMF integration Strata CTX DK424i DK424 and DK280 can also provide integration using the...

Page 14: ...ratagy IVP8 Hardware Components Internal Modem The Stratagy IVP8 has an internal soft modem that operates at up to 2400 baud and can be used for remote maintenance 6027 Front View Side View Backplane Connector Flash Drive Strap Port 2 Port LEDs Status Light J4 Port 1 Port LEDs ...

Page 15: ...ephone see the System Administrator Guide on the Stratagy Library CD ROM for details The Stratagy Admin screens for Stratagy IVP8 are identical to the standard Stratagy screens with the exception of the Main Menu and the Users Menu Options screen See Chapter 6 Users Menu Chapter 7 Auto Scheduling Menu and Chapter 8 Notify Menu in the Stratagy R3 I M Manual for complete details on using the screens...

Page 16: ...ht savings when it is disabled For a description of the Tools options see Configure Stratagy IVP8 on page 21 and Tools on page 32 For a procedure on configuring the KSU time feature see Stratagy IVP8 System Time on page 27 For a complete description of the standard Main Menu selections see the Stratagy R3 I M Manual Quit Important This function quits the Stratagy Admin program and does not shut do...

Page 17: ...ies key 01 of the DSS console as port 000 So if a port other than 000 is programmed under key 01 the DSS Port field for that corresponding mailbox is 000 Example Let s say that a programmer has changed key 01 in Program 29 Strata DK424i DK424 to provide BLF indication for port 023 and the extension associated for that port which by default is extension 223 has a corresponding mailbox in the Strata...

Page 18: ...other features The Stratagy systems reserve enough operating system memory to run the number of AMIS nodes specified in the amis_max_nodes parameter in the Stratagy System Configuration Additionally a system using more features and a higher configuration requires more operating system memory For example an eight port Stratagy DK system with a high amount of call traffic using the new Call Record f...

Page 19: ...ables a Stratagy Admin PC s modem to communicate with the Stratagy IVP8 internal modem 2400 baud This token is factory programmed in User ID 993 KT Directs calls to a designated User ID when DSS function is active dss_active true Assigned in the answering mailbox Night Transfer on the DSS console is On Busy Station Identification The Busy Station Identification feature enables the Stratagy IVP8 to...

Page 20: ...The Grand Tour Exclusive Stratagy IVP8 Stratagy DK Features 8 Stratagy IVP8 Installation Guide 01 02 ...

Page 21: ...se when transporting system hardware CAUTION You will be handling the Stratagy IVP8 when it is most fragile unpacked and exposed The Stratagy IVP8 if handled properly will give long reliable service To ensure that the unit is not damaged during installation or maintenance follow these precautions Damage may not always be immediately evident e g no physical damage on the outside of the unit and sys...

Page 22: ... ARCS card in the Strata CTX100 When installed the ARCS card by default allows four circuits Additional licenses may be required depending upon the Strata CTX configuration and applications Program slot in Strata CTX before installing the Stratagy Refer to Strata CTX Programming Manual for details 2 Do you want to activate the DSS Busy Lamp feature PDKU BDKU cards must be installed that is program...

Page 23: ...t Assignments set verify the following slot assignments Set code 31 for the slot where Stratagy IVP8 is installed see Step 4 Install Stratagy IVP8 on page 12 Enable the Strata DK to receive DTMF signalling from the Stratagy IVP8 For DK424i DK424 DK280 Set codes 92 93 or 94 for slot 00 for the RRCS installed on the RCTU For DK40i DK40 DK16e DK16 Set code 92 for slot 00 for the K5RCU K5RCU2 or K4RCU...

Page 24: ... firm even pressure to ensure proper mating of connectors CTX100 shown at right CAUTION Do not hit the board for proper seating This can damage the Stratagy IVP8 components Strata DK Systems CAUTION See cautions under Step 1 on page 9 before proceeding 1 Locate the proper slot for the Stratagy IVP8 see Table 1 2 Insert the card into the appropriate slot and apply firm even pressure to ensure prope...

Page 25: ...operation DK40i DK40 DK16e DK16 Install the Stratagy IVP8 in any slot in the Expansion KSU where an eight port card can be inserted For DK40i DK40 DK16e see Chapter 2 DK40i Configuration in the Strata DK I M Manual for all possible configurations Important Do not install Stratagy IVP8 in slot 18 of the DK40i DK40 DK16e DK40i DK40 DK16e DK16 A K5RCU K5RCU2 or K4RCU3 must be installed in the Base KS...

Page 26: ...and Status Light on page 3 The process should take approximately four to five minutes Step 6 Verify that Voice Playback Basic Auto Attendant and Ports are Functioning Correctly Dial the extension number for each port Stratagy IVP8 should for each port Answer and play the Toshiba Plug and Play company greeting Thank you for calling greeting 1 in User ID mailbox 990 Continue to play the Toshiba Plug...

Page 27: ...y floppy disk drive Hard drive with a minimum of 5MB of available disk space 580KB RAM free memory CAUTION Do not install the Stratagy Admin VSA 3x software into an existing Admin2 or Admin3 directory used for Release 2 systems If you do file corruption can occur when communicating with a Stratagy IVP8 To install Stratagy Admin Software 1 Insert the Stratagy Admin disk into the floppy disk drive o...

Page 28: ...ile see Table 3 on page 25 for detailed information Local Connection Using a null modem cable connect the Stratagy Admin PC to the Stratagy IVP8 A prefabricated cable SG ADMCBL designed expressly for Stratagy Admin communication with the Stratagy IVP8 Stratagy DK and Stratagy Flash is available from Toshiba Note If you wish to purchase individual cabling connectors adapters in lieu of purchasing t...

Page 29: ...r an internal or external modem Internal The Stratagy IVP8 has an internal modem that communicates at up to 2400 baud No additional equipment is necessary See KM token in Step 13 Program the Applications on page 27 for programming information External An external modem can be installed on the Stratagy IVP8 for a communication speed of 9600 baud If use of an external modem is desired use the follow...

Page 30: ...Stratagy Admin version VSA 2G or later To configure Stratagy Admin software 1 From the C ADMIN3 DOS prompt type admin and press Enter The Stratagy Admin screen displays 2 From the Stratagy Admin Main screen press 2 or highlight the Configure Admin option and press Enter The Admin PC Configuration screen displays shown right Note Press F1 for help with any settings in the Stratagy Admin Configurati...

Page 31: ...it String Sets modem initialization string The modem initialization string can be changed to work with specific brand modems Refer to the user s manual for your individual modem for the initialization string Note The protocol used by Stratagy Admin does not support error correction data compression or auto baud rate adjustment If problems are encountered connecting remotely turn these parameters o...

Page 32: ...on page 21 If a modem is detected Stratagy IVP8 displays the screen shown at right Proceed to Remote Access on page 20 for instructions on accessing the Stratagy IVP8 remotely Remote Access Stratagy Admin software version VSA 3x has two modes of accessing the Stratagy IVP8 remotely Direct Dialing Mode the Stratagy IVP8 modem has a dedicated telephone line enabling you to dial into the number direc...

Page 33: ... option on the Main Menu Toshiba Plug and Play Telephone System Configuration Stratagy System Configuration For a complete description of the standard menu selections and field descriptions see Tools on page 32 To access Tools Option 1 Press Alt t 2 Type the password the default password is Stratagy and press Enter See Tools on page 32 for a description of the menu options Toshiba Plug and Play Th...

Page 34: ... Telephone System Dial Codes Stratagy IVP8 performs certain actions on your telephone system by using defined telephone system dial codes To define the dial codes you must modify the telephone system dial code parameters System Integration Patterns Enables modification to the telephone system integration patterns Note The telephone system configuration is set using the pbx_type parameter see pbx_t...

Page 35: ...ress ESC The Telephone System Config screen displays 4 From the Telephone System Config screen press 1 The changes are transmitted to Stratagy IVP8 and Stratagy IVP8 is shut down and restarted By shutting down and restarting Stratagy IVP8 the changes take effect or 2 The changes are transmitted to Stratagy IVP8 but Stratagy IVP8 is not shut down or restarted Until you restart Stratagy IVP8 the cha...

Page 36: ...ly All other options have default values but can be modified as required Configure Stratagy IVP8 Software 1 From the Tools menu press 6 The system configuration file displays The parameters are listed in alphabetical order Note Fax settings are not available to the Stratagy IVP8 2 Make changes to the parameters See System Configuration in Chapter 3 Configure Stratagy of the Stratagy R3 I M Manual ...

Page 37: ...finitions for the COM port being used on the Stratagy Admin PC Possible values 1 COM1 2 COM2 Default 2 console_slot_id Identifies to Stratagy IVP8 the physical slot in the Strata DK that contains the PDKU programmed for DSS console in Program 03 type 64 The Stratagy IVP8 monitors this slot for the busy lamp field see dss_active parameter and Night Transfer For Strata DK40i DK40 DK16e DK16 and DK24...

Page 38: ...KSU time displays at the top right corner of the Main Menu Setting this parameter to true disables the daylight_saving_time parameter False Stratagy IVP8 does not use the Strata CTX Strata DK s system clock Important The Strata DK uses a 24 hour system clock but does not notate a m p m on the LCD display Because of this during the initial installation or when the system has been shut down for any ...

Page 39: ... in the Strata DK defined in console_slot_id parameter During installation the Stratagy IVP8 s system time must be reset prior to syching with the Strata CTX Strata DK See ksu_time on page 26 for details This feature requires SMDI integration to work with the Strata CTX Step 12 Program the Mailboxes Program the User mailboxes for the customer s application See Software on page 3 for Stratagy IVP8 ...

Page 40: ...p that can cause Stratagy IVP8 software to lock up Refer to Technical Bulletin TB40 0002 Programming Caution available on the Internet FYI site Activate the dss_active parameter by setting it to true 3 Access the User ID 901 mailbox via telephone and record greeting 1 When the Night Transfer key is enabled calls for the specific port are routed to User ID 901 When the Night Transfer key is disable...

Page 41: ...ed in the system as a voice file called TUTORIAL VOX This file can be found in the STRATAGY directory on the hard drive This prompt can be rerecorded to personalize the introductory recording For example the recording could say The following is a new user tutorial that will walk you through the set up of your mailbox Please see Jane Doe your Installation Coordinator for XYZ Telecom if you have any...

Page 42: ...ee page 42 to restore the last known good configuration if it encounters a problem on restart With restore_config set to true you must now shut down and restart with the current software version see Shut Down Stratagy IVP8 on page 40 to save the revised configuration files etc This ensures that if an error is encountered during boot up the Stratagy IVP8 reboots using the most current database Step...

Page 43: ...tep 11 Configure Stratagy IVP8 on page 21 Shut down the Stratagy IVP8 This function consists of six shutdown options Shutdown and Restart Current Version Shutdown and Trace Current Version Shutdown and Start New Version Shutdown and Start Old Version Shutdown Scandisk and Restart and Shutdown and Stop for Power off Automatic System Recovery This feature controls the startup procedure in case a pro...

Page 44: ...IVP8 on page 21 for details Tools Menu select menu item Backup Utility Stratagy System Configuration Edit Telephone Systems Dial Codes select dial codes Upgrade Stratagy Software Toshiba Plug and Play Restore Utility Edit System Integration Patterns Retrieve Trace File Filecopy Telephone System Configuration Parameters 2060 Strata DK14 40i Strata DK14 40i SMDI Strata DK424i B1 B2 B3 Strata DK424i ...

Page 45: ...a loss if the system fails Note Messages cannot be backed up CAUTION During the Backup and Restore procedures the Stratagy IVP8 cannot process calls When any Backup or Restore function is selected Stratagy Admin queries the Stratagy IVP8 concerning calls currently in progress If calls are in progress Stratagy Admin asks if the calls can be terminated If call termination is selected any current con...

Page 46: ... after each entry Note Leaving both fields blank defines all mailboxes or if you entered selection 3 Backup Database Names Greetings in Step 2 press Enter in the mailbox fields to leave them blank Important This selection backs up the entire database and all names and greetings You cannot backup selective mailboxes Before the backup starts Stratagy Admin calculates the time the backup takes and di...

Page 47: ... to the Stratagy IVP8 Restore the Database s Names Greetings CAUTION Stratagy IVP8 Voice Processing is suspended during the restore procedure Any existing connection is broken For additional information on the Restore procedure see the Caution on page 33 1 From the Tools menu press 2 2 From the Restore screen shown at right enter the selection number A second screen displays requesting the source ...

Page 48: ...the Stratagy IVP8 status light is green Any attempt prior to that time fails Upgrade Stratagy IVP8 Software To upgrade Stratagy IVP8 system software you need the correct set of upgrade disk s CAUTION Because of possible errors that can be induced through the telephone network Toshiba advises that you perform the Upgrade Utility on site 1 From the Tools menu press 3 The Upgrade screen displays show...

Page 49: ...ols menu press 7 2 The trace file name defaults to TRACE OUT From the Retrieve Trace File screen press Enter 3 Enter the directory where you want to copy the file The default is C ADMIN3 If you need a different directory type over the default Press Enter Be sure to enter the complete path If the directory already exists you are given the option of entering a new directory or overwriting the file T...

Page 50: ...Information concerning system load and possible problems caused by the load System Control flow between functions Error Abnormal conditions faults exceptions etc Threads Program processes Use the spacebar to toggle between Yes for inclusion of data or No for exclusion Main System messages and trace events relating to the overall system Interface Communication protocol between the Stratagy IVP8 and...

Page 51: ...n PC for the file to be copied 5 Press Enter when finished 6 In the Copy To field type the directory name if necessary and the file name Note If a directory name is not entered Filecopy assigns the destination for the file to the Stratagy IVP8 or Stratagy Admin directory 7 Press Enter when finished While Stratagy IVP8 copies the file a dialog status box displays shown at right When the copy is com...

Page 52: ...d shut it down 1 Using Stratagy Admin log on to the Stratagy IVP8 The Stratagy Admin Main Menu displays 2 Press Alt U The Users Menu Options screen displays 3 In the User ID field type 983 and press Enter The Options screen displays for box 983 4 Using the arrow down key place the cursor in the Security Code field 5 Type the new security code Note For added security the security code does not appe...

Page 53: ...own and Start OLD Version Shuts down then restarts Stratagy IVP8 using the software version previous to the upgraded software Shutdown SCANDISK and Restart Shuts down runs ScanDisk program and then restarts Stratagy IVP8 Note There is no screen interaction during the running of the ScanDisk Utility Shutdown and STOP for power off Takes Stratagy IVP8 off line and does not restart it Notes The Strat...

Page 54: ... and TRACE OUT would be the best course of action Trace Trace is a diagnostic tool designed to assist you in troubleshooting Stratagy IVP8 s activity When Trace is enabled it is automatically turned on when Stratagy IVP8 loads up and logs data until Stratagy IVP8 software is shut down The Stratagy IVP8 stores the trace data in a text file called TRACE OUT The size of the trace file can be configur...

Page 55: ...sage received and every mailbox that checks for messages along with the DTMF entered Important Since the MSG LOG file continuously collects information we recommend that you do not enable the file unless you are looking for specific information Otherwise the file takes up space on the hard drive that could be used for message storage To enable MSG LOG 1 From the Tools menu press 6 The system confi...

Page 56: ...any hardware Please call Customer Service with the following information Dealer Name and Number Order Number Dealer Contact and telephone number Site telephone number Stratagy IVP8 s modem telephone number if different from the site telephone number Stratagy IVP8 system s password The port upgrade is activated by Toshiba remotely Note The Stratagy IVP8 must be reset for the new ports to be activat...

Page 57: ... local 16 remote 17 console_slot_id parameter 7 25 27 D diagnostics MSG LOG 43 STRATAGY LOG 43 trace 42 DSS port field 5 dss_active parameter 7 26 27 F features busy station identification 7 27 night transfer alternate routing 7 28 Stratagy IVP8 system time 7 27 filecopy 39 H hardware status light 3 voice port status lights 3 I installation 9 integration SMDI 29 internal modem 2 K ksu_time paramet...

Page 58: ...1 12 Stratagy Admin 15 20 configuration fields 19 configure software 18 load software 15 Stratagy IVP8 access 20 configure 21 connect to portable desktop computer 16 install 12 modems external 17 internal 17 shut down 40 slot assignments 13 system configuration 24 system time 7 27 upgrading voice ports 44 verify basic auto attendant functions 14 operation 14 port functions 14 voice playback 14 Str...

Page 59: ......

Page 60: ...Toshiba America Information Systems Inc Telecommunication Systems Division 9740 Irvine Boulevard Irvine CA 92618 1697 http telecom toshiba com ...

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