Toshiba Satellite P50W-C Series Page 2 User Manual Download

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Table of Contents

TOSHIBA Legal, Regulatory, and Safety

User's Manual

Summary of Contents for Satellite P50W-C Series

Page 1: ...User s Manual Satellite S50 C S50t C P50 C P50t C Satellite L50W C S50W C P50W C Satellite Radius L50W C P50W C Series ...

Page 2: ...1 Conventions 2 1 Short Name 2 2 Using your computer for the first time 2 3 Getting to know Windows 2 10 Turning off the power 2 12 Chapter 3 The Grand Tour The Grand Tour for S50 C 3 1 The Grand Tour for L50W C 3 8 Magnets location L50W C 3 15 Internal Hardware Components 3 16 Power Condition Descriptions 3 19 Chapter 4 Operating Basics Operating in Tablet Mode L50W C 4 1 Using the Touch Screen 4...

Page 3: ...Medio TrueLink 5 10 TOSHIBA PC Health Monitor 5 12 TOSHIBA Setup Utility 5 13 System Recovery 5 14 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 13 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 3 Legal Footnotes 7 13 Glossary 7 15 Index User s Manual iii ...

Page 4: ...User s Manual iv ...

Page 5: ... above including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accuracy Th...

Page 6: ... Declaration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordan...

Page 7: ...ay cause undesired operation Contact Address TOSHIBA America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 1697 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required EU Declaration of Conformity This product is carrying the CE Mark in accordance with the related European Directives Responsible for CE Marking is TOSHIBA EUR...

Page 8: ...commercial and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environments Automotive Environments Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are not the responsibility of TOSHIBA Th...

Page 9: ... les exigences du Règlement sur le matériel brouilleur du Canada Following information is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The b...

Page 10: ...ly friendly disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols might not stick depending on the country and region ...

Page 11: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure The changes...

Page 12: ... style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2011 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright ...

Page 13: ... NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL ...

Page 14: ...thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTR...

Page 15: ... You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modific...

Page 16: ...HT HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and license to use execute perform compile display copy create derivative works of distribute and sublicense the FreeType Project in both source and object code forms and derivative works thereof for any...

Page 17: ...s license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you understand and accept all the terms of this license 4 Contacts There are two mailing lists related to FreeType freetype nongnu org Discusses general use and applications of FreeType as well as future and wa...

Page 18: ...omputer from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse gas emissions annually To lear...

Page 19: ...e system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation Otherwise they might overheat To keep your comp...

Page 20: ...o any form of strong impact as this can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely...

Page 21: ...puter and or the card resulting in computer failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Mobile phones Be aware that the use of mobile phones can interfere with the audio system The operation of the computer...

Page 22: ...use of equipment or failure to follow instructions might cause data loss equipment damage or might result in minor or moderate injury Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 18 ...

Page 23: ...adaptor and power cord 2 pin plug or 3 pin plug Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and highlight terms and operating procedures HDD or Hard disk drive Some models are equipped with a Solid State Drive SSD inst...

Page 24: ... Start screen You can go back to the Start screen from an app or the desktop by the following ways Click the Start charm Move the mouse pointer all the way into the lower left corner of the screen and then click the Start button Use the Windows logo key on your keyboard Press the Windows button on the left side of your computer if provided For detailed information refer to the Windows Help and Sup...

Page 25: ...virus check program and make sure that it is updated regularly Never format storage media without checking its content formatting destroys all stored data It is a good idea to back up the internal Hard Disk Drive or other main storage device to external media periodically General storage media is not durable or stable over long periods of time and under certain conditions might result in data loss...

Page 26: ...lift the computer by the display panel Do not close the display panel with pens or any other objects left in between the display panel and the keyboard When opening or closing the display panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel Opening th...

Page 27: ...Figure 2 2 Opening the display panel to any angel L50W C Laptop mode Flat mode Stand mode User s Manual 2 5 ...

Page 28: ...s shown in the following figure and the other hand holding the palm rest down so that the main body of the computer is not raised Figure 2 3 Opening the display panel L50W C 1 1 Display panel Open and close the display panel with reasonable care Opening it vigorously or slamming it shut might damage the computer It is suggested that you hold the center of the display panel while rotating the displ...

Page 29: ...adaptor that was included with your computer or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor Never plug the AC adaptor into a power source that does no...

Page 30: ...n a wooden surface furniture or any other surface that could be marred by exposure to heat since the computer base and the surface of the AC adaptor increase in temperature during normal use Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instru...

Page 31: ...ou purchased 3 Plug the power cord into a live wall outlet The DC IN Battery indicator glows Turning on the power This section describes how to turn on the power The Power indicator indicates the status Refer to the Power Condition Descriptions section for more information After you turn on the power for the first time do not turn it off until you have set up the operating system Volume cannot be ...

Page 32: ...o the Windows Help and Support Start screen The Start screen is the launching pad for everything you can do in the Windows operating system providing new and easy ways to access everything from your favorite apps and websites to your contacts and other important information From the Start screen you can start typing to search for what you want From there you can easily switch between results for a...

Page 33: ... Start screen Share This charm allows you to share items links photos and more Start This charm takes you to the Start screen or if already on the Start screen returns you to your last app Devices This charm allows you to manage your hardware Settings This charm allows you to access your computer settings volume brightness connecting to the internet and more Tiles Tiles can be accessed and launche...

Page 34: ...c activity has stopped before removing the disk disc If you turn off the power while a disk disc is being accessed you might lose data or damage the disk Never turn off the power while an application is running Failure to do so can cause data loss Never turn off the power disconnect an external storage device or remove storage media during data read write Failure to do so can cause data loss 3 Cli...

Page 35: ...leep Mode be sure to save your data To prevent data loss do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices When the AC adaptor is connected the computer will go into Sleep Mode according to the settings in the Power Options to access it click Control Panel System and Security Power Options under Windows System gr...

Page 36: ...off into Hibernation Mode Sleep Mode consumes more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions Power is turned back on immediately after shutting down Memory circuits are exposed to static electricity or electrical noise Hibernation Mode The Hibernation Mode feature saves the contents of memory to the Hard Disk Drive when the c...

Page 37: ...iew 2 Click Choose what the power button does or Choose what closing the lid does 3 Click Change settings that are currently unavailable 4 Select the Hibernate check box from Shutdown settings 5 Click the Save changes button Automatic Hibernation Mode The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the lid To define these settings do ...

Page 38: ...Do not turn the computer or devices back on immediately Wait a moment to let all capacitors fully discharge User s Manual 2 16 ...

Page 39: ...ing the surface Short Name is defined as follows in this manual Model Name Short Name Satellite S50 C S50t C P50 C P50t C S50 C Satellite L50W C S50W C P50W C Satellite Radius L50W C P50W C L50W C The Grand Tour for S50 C Front with the display closed S50 C The following figure shows the front of the computer with the display panel in the closed position Figure 3 1 Front of the computer with displ...

Page 40: ...C The following figure shows the left side of the computer Figure 3 2 The left side of the computer S50 C 1 3 2 1 DC IN 19V jack 3 Headphone Microphone combo jack 2 Universal Serial Bus USB 2 0 port Product appearance depends on the model you purchased DC IN 19V jack The AC adaptor connects to this jack in order to power the computer and charge its internal batteries Note that you must only use th...

Page 41: ...ne microphone combo jack enables connection of a monaural microphone or stereo headphones Right side S50 C The following figure shows the right side of the computer Figure 3 3 The right side of the computer S50 C 1 5 4 3 2 7 6 1 Memory media slot 5 Power button 2 Universal Serial Bus USB 3 0 port 6 Power indicator 3 Universal Serial Bus USB 3 0 port 7 Security lock slot 4 HDMI out port Product app...

Page 42: ... with a specific device might not operate properly Before removing a USB device from the USB port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove HDMI out port HDMI out port can connect with Type A connector HDMI cable Power button Press this button to power on off the computer Power indicator The ...

Page 43: ...he dust on the surface of the cooling vents using a soft cloth Underside S50 C The following figures show the underside of the computer Ensure that the display is closed before the computer is turned over to avoid causing any damage Figure 3 5 The underside of the computer S50 C 1 1 1 Cooling vents Product appearance depends on the model you purchased Cooling vents The cooling vents help the proce...

Page 44: ...lt in microphone allows you to import and record sounds for your application Refer to the Sound System and Video mode section for more information Web Camera LED The Web Camera LED glows when the Web Camera is operating Web Camera Web Camera is a device that allows you to record video or take photographs with your computer You can use it for video chatting or video conferences using a communicatio...

Page 45: ...brighter than when it operates on battery power This difference in brightness levels is intended to save power when operating on batteries Legal Footnote LCD For more information regarding LCD refer to the Legal Footnotes section Display hinges The display hinges allow the display panel to be positioned at a variety of easy to view angles Keyboard The keyboard contains character keys control keys ...

Page 46: ...C 1 2 1 DC IN Battery indicator 2 Wireless communication indicator Product appearance depends on the model you purchased DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery charge status White indicates the battery is fully charged while the power is being correctly supplied from the AC power adaptor Refer to the Power Condition Descriptions section...

Page 47: ... 2 0 port is not compatible with USB 3 0 devices Note that it is not possible to confirm the operation of all functions of all USB devices that are available Some functions associated with a specific device might not operate properly Before removing a USB device from the USB port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB d...

Page 48: ...rews staples and paper clips out of the Memory media slot Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Universal Serial Bus USB 3 0 ports Two Universal Serial Bus ports which comply to the USB 3 0 standard are provided on the right side of the computer The USB 3 0 port is compliant with USB 3 0 standard and backward compatibl...

Page 49: ... cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the computer Back L50W C The following figure shows the back of the computer Figure 3 11 The back of the computer L50W C 1 1 1 Cooling vents Product appearance depends on the model you purchased Cooling vents The cooling vents help the processor to avoid overheating Do not block the co...

Page 50: ...age Figure 3 12 The underside of the computer L50W C 1 1 1 Cooling vents Cooling vents The cooling vents help the processor to avoid overheating Front with the display open L50W C This section shows the computer with the display panel open In order to open the display lift up the display panel and position it at a comfortable viewing angle for you User s Manual 3 12 ...

Page 51: ...import and record sounds for your application Refer to the Sound System and Video mode section for more information Web Camera LED The Web Camera LED glows when the Web Camera is operating Web Camera Web Camera is a device that allows you to record video or take photographs with your computer You can use it for video chatting or video conferences using a communication tool Do not point the web cam...

Page 52: ... vertical pixels Be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen is somewhat brighter than when it operates on battery power This difference in brightness levels is intended to save power when operating on batteries Legal Footnote LCD For more information regarding LCD refer to the Legal Footnotes section Display hinges The display hinges a...

Page 53: ...tons on a standard mouse Press the left button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to display a menu or other function depending on the software you are using Magnets location L50W C Please read the following information before using the computer Figure 3 14 Magnets location L50W C The computer contains magnets that might int...

Page 54: ... the model you purchased Battery pack This computer includes a battery pack inside However do not attempt to dismount or replace it by yourself Contact an authorized TOSHIBA service provider if necessary The rechargeable lithium ion battery pack provides power to the computer when the AC adaptor is not connected For more detailed information on the use and operation of the battery pack refer to th...

Page 55: ...r exposure to high temperatures the SSD might be vulnerable to data retention errors Legal Footnote Hard Disk Drive HDD Capacity For more information regarding Hard Disk Drive HDD Capacity refer to the Legal Footnotes section Video RAM The memory in the graphics adaptor of the computer used to store the image displayed on a bitmap display The amount of Video RAM available depends on the system mem...

Page 56: ...g Technology feature is enabled as the factory default If you want to turn off this feature change it in the settings accordingly in the Intel HD Graphics Control Panel Intel Graphics and Media Control Panel You can access this control panel in the following way 1 Right click on the desktop and click Graphics Properties 2 Click Power and then select On battery from the drop down menu under Power i...

Page 57: ...plication does not optimize all PC games PC game support can be checked via Preferences General Supported games Even if your PC game is supported NVIDIA Cloud might not have the data necessary to optimize your PC game Use Send feedback bottom right of NVIDIA GeForce ExperienceTM to provide necessary information such as device system information name of PC game and so on NVIDIA might choose to opti...

Page 58: ...hether the computer s power is on or off Power indicator Check the Power indicator to determine the power status of the computer The following indicator conditions should be noted White Indicates that power is being supplied to the computer and the computer is turned on Flashing white Indicates that the computer is in Sleep Mode and that there is sufficient power available AC adaptor or battery to...

Page 59: ...re carrying Hold the computer firmly on your forearm Remove the AC adaptor from the computer when using it held in your forearm Do not use the computer while walking or driving a car Do not drop the computer or apply excessive impact to it Do not leave the computer in a car or similar environment where it is exposed to direct sunlight Changing the screen orientation L50W C When operating the compu...

Page 60: ...g Only factories installed wireless transmitter can be used with this hand held device to satisfy RF exposure compliance In the Portrait mode some drivers utilities might not perform install and uninstall operation If it occurs switch to the Landscape mode to proceed Using the Touch Screen Some models are equipped with a touch screen You can use your finger to manipulate icons buttons menu items t...

Page 61: ... Search Share Start Devices Settings Swipe from the top edge opens or closes the app command bar For details and more advanced touch screen gestures to interact with Windows operating system refer to Help and Support Do not press or push with excess force on the touch screen Do not apply excess force when cleaning the touch screen Never touch the screen with a sharp object such as a ball point pen...

Page 62: ...ndow Swipe Quickly move your finger in from the edge of the Touch Pad without pausing when you first touch it Swipe from the left edge shows your recently opened apps Swipe from the right edge opens or closes the charms Search Share Start Devices Settings Swipe from the top edge opens or closes the app command bar Do not put items on the Touch Pad surface to prevent abnormal action Some of the Tou...

Page 63: ... 1 CAPS LOCK indicator 2 NUM LOCK indicator Product appearance depends on the model you purchased CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format NUM LOCK When the NUM LOCK indicator glows you can use the number keys on the keyboard for number entry Function Keys The function keys F1 F12 are the 12 keys at the top of your keyboard You can configure the ...

Page 64: ...F9 FN F9 Decreases the computer s volume F10 FN F10 Increases the computer s volume F11 FN F11 Turns the sound on or off F12 FN F12 Turns the Airplane mode on or off FN 1 FN 1 Reduces the icon size on the desktop or the font sizes within one of the supported application windows FN 2 FN 2 Enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN Spac...

Page 65: ...handling Battery pack When the AC adaptor is not connected the main power source of the computer is this lithium ion battery pack also referred to in this manual as the main battery Real Time Clock RTC function The Real Time Clock RTC function is supported The main battery provides power for the internal real time clock and calendar function and also maintains the system configuration while the co...

Page 66: ...glows amber while the battery is being charged Charging Time The following table shows the approximate time required to charge an exhausted battery fully Battery type Power off Power on Battery pack 45 Wh 3 cell about 3 5 hours about 4 hours Be aware that the charging time when the computer is on is affected by ambient temperature the temperature of the computer and how you are using the computer ...

Page 67: ...n the Windows Mobility Center window Wait several seconds to monitor the remaining operating time because the computer needs time to check the remaining capacity of the battery pack and then calculate the remaining operating time based on this together with the current power consumption Be aware that the actual remaining operating time might differ slightly from the calculated time With repeated d...

Page 68: ... power If it does not turn on then go to Step 4 3 Operate the computer on battery power for five minutes If you find that the battery pack has at least five minutes of operating time continue operating until the battery pack is fully discharged However if the DC IN Battery indicator flashes or there is some other warning to indicate a low battery condition go to Step 4 4 Connect the AC adaptor to ...

Page 69: ...ory cards comply with SDMI Secure Digital Music Initiative which is a technology adopted to prevent unlawful copy or playback of digital music For this reason you cannot copy or play back protected material on another computer or other device and you cannot reproduce any copyrighted material except for your personal enjoyment The following is a simple explanation for distinguishing SD memory cards...

Page 70: ...d Do not twist or bend cards Do not expose cards to liquids or store in humid areas or lay media close to containers of liquid Do not touch the metal part of a card or expose it to liquids or let it get dirty After using card return it to its case The card is designed so that it can be inserted only one way Do not try to force the card into the slot Set the write protect switch to the lock positio...

Page 71: ...is oriented properly before you insert it If you insert the media in wrong direction you might not be able to remove it When inserting the memory media do not touch the metal contacts You could expose the storage area to static electricity which can destroy data Do not turn off the computer or switch to Sleep Mode or Hibernation Mode while files are being copied Failure to do so might cause data l...

Page 72: ...peration of all external display devices have not been confirmed some devices might not function properly The HDMI out port HDMI High Definition Multimedia Interface port digitally transfers both video and audio data without reducing the quality HDMI compatible external display devices including televisions can be connected via the HDMI port Some models can support ultra high definition 3840 x 216...

Page 73: ...y output device please adjust the playback device manually by the following steps 1 Click Control Panel Hardware and Sound Sound under Windows System group in the Apps view 2 In the Playback tab select the playback device which you want to switch to 3 To use the internal speakers on your computer select Speakers To use the television or the external monitor that you have connected to the computer ...

Page 74: ...ess display An external display with HDMI port and a Wireless display adaptor The Wireless display adaptor is a device that connects to the external display via HDMI port and can receive Wi Fi signals from your computer To connect to an external display wirelessly do the following 1 In the Settings charm click Change PC settings PC and devices Devices 2 Click Add a device Your computer starts sear...

Page 75: ...ns for the product you are using for more information It is recommended using a security lock plug of which the diameter is less than 18 9mm Connecting the security lock In order to connect a security cable to the computer do the following 1 Turn the computer so its right side faces you 2 Align the security cable with the lock slot and secure it in place Figure 4 7 Security lock 1 2 1 Security loc...

Page 76: ...for the corresponding application Microphone Level To change the microphone recording level do the following 1 Right click on the speaker icon on the Windows Taskbar and select Recording devices from the sub menu 2 Select Microphone and click Properties 3 On the Levels tab move the Microphone slider to increase or decrease the microphone volume level If you feel the microphone volume level is inad...

Page 77: ...nagement is disabled the button is black and concave Speaker Configuration Click the Auto Test button to confirm the internal speakers or the headphone sound is coming from the right direction Default Format You can change the sample rate and bit depth of sound Headphone Microphone selection To change the type of headphone or microphone do the following 1 Plug a headphone or microphone into the he...

Page 78: ...ufactured under license from DTS Licensing Limited Video mode Video mode settings are configured via the Screen Resolution dialog To open the Screen Resolution dialog click Control Panel Appearance and Personalization Display Change display settings under Windows System group in the Apps view If you are running some applications for example a 3D application or video playback you might see some dis...

Page 79: ...lity Desktop Text Size allows you to make the text size bigger or smaller on the desktop according to your usage and favorite You can change the text size on the display and on the title bar of windows by changing the scaling of the text size When the scaling is smaller more information appears on the display simultaneously but the text size becomes smaller When the scaling is larger less informat...

Page 80: ...ntribution to the environment Furthermore this utility contains Peak shift function that can help reduce power usage during periods of peak demand by shifting some power consumption to periods when demand is lower The utility also supports eco charge mode The battery will not be fully charged in this mode thus extending the life cycle of the battery It is recommended using the computer with AC ada...

Page 81: ...unning CyberLink MediaStory TOSHIBA Function Key This utility allows you to perform some features by pressing a specified key or combined with the FN key To set up this utility click Function Key under TOSHIBA group in the Apps view For details refer to the Function Keys section TOSHIBA Service Station This application allows your computer to automatically search for TOSHIBA software updates or ot...

Page 82: ...Audio Enhancement provides you the function of audio source filtering earphone audio enhancement or speaker audio enhancement To change the settings click Audio Enhancement under TOSHIBA group in the Apps view Trusted Platform Module TPM The TPM Trusted Platform Module is a security encryption device for the HDD SSD Trusted Platform Module is provided with some models To operate the TPM function u...

Page 83: ...se all data including the operating system and recovery partition on the hard disk drive Make sure that you have already created recovery media if you want to use the computer after erasing your hard disk drive s You might not have all the software listed in this section depending on the model you purchased To access the setup files of the drivers utilities click Applications and Drivers in the Ap...

Page 84: ...t power supply detects the battery charge automatically calculates the remaining battery capacity and protects electronic components from abnormal conditions such as a voltage overload from the AC adaptor This can be specified in the Power Options Battery save mode 1 This feature lets you configure the computer in order to save battery power This can be specified in the Power Options Panel power o...

Page 85: ...uipped with an internal temperature sensor which lowers the processing speed if the computer s internal temperature rises to a certain level When the processor s temperature falls within normal range the processor operation returns to its standard speed If the processor s temperature reaches an unacceptably high level with either setting the computer automatically shuts down to prevent any damage ...

Page 86: ... change a password you must first enter the current password correctly Owner String text box You can use this box to associate text with the password After you enter text click Apply or OK When the computer is started this text is displayed together with the prompt asking you to enter a password For models equipped with HDD you can use BIOS Setup to set change or delete the HDD Password or HDD Mas...

Page 87: ...Started section The following message appears in the screen Enter Password At this point the function keys do not work They will function after you enter the password 2 Enter the Password 3 Press ENTER If you enter the password incorrectly three times in a row or if you do not enter the password within 1 minute the computer shuts off In this case some features that can power on the computer automa...

Page 88: ...ions for SATA LAN Allows you to set conditions for LAN The settings or options explained here might vary depending on the model you purchased After you changed the settings a dialog box might appear to prompt you that the changes will take effect after the computer is restarted Make sure to restart your computer immediately to apply these changes TOSHIBA Media Player by sMedio TrueLink Be aware of...

Page 89: ...on on the Windows Taskbar Video Slideshow playback can only be controlled when the application is in the foreground Music playback can be controlled even when the application is in the background Playback of high bit rate content might cause frame dropping audio skipping or decrease in computer performance The above problems could be remedied by turning Resolution off Tap click the Refresh button ...

Page 90: ...illumination time and temperatures for various devices The collected information is not limited to the examples specified here The stored data uses a very small portion of the total hard disk capacity approximately 10 MB or less per year This information is used to identify and provide a notification of system conditions which might affect the performance of your TOSHIBA computer It might also be ...

Page 91: ...es which might interfere with the operation of the program are detected Follow the instructions displayed on screen in the message TOSHIBA Setup Utility TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu based user interface so that you can easily view and change BIOS settings To enter the BIOS setup utility do the following 1 Save your work 2 Click the power icon on the Start ...

Page 92: ...us item Volume down Down arrow key Select the next item System Recovery There is a hidden partition allocated on the Hard Disk Drive for the System Recovery Options in the event of a problem You can also create recovery media and restore the system The following items are described in this section Creating Recovery Media Restoring the pre installed software from your created Recovery Media Restori...

Page 93: ... recovery image of the software on your computer is stored on the Hard Disk Drive and can be copied to either disc media or USB Flash Memory by using the following steps 1 Select either blank disc or USB Flash Memory The application allows you to choose from a variety of different media onto which the recovery image can be copied including disc media and USB Flash Memory Some of the disc media mig...

Page 94: ...t Mode Note Please skip the following contents if you cannot find the Boot Mode option in your system 3 Select UEFI Boot Default If you set the Boot Mode as CSM Boot the recovery media created by Recovery Media Creator will NOT be able to restore If you create a recovery image using advanced recovery tools from Control Panel also make sure to use the default Boot Mode option UEFI Boot in the TOSHI...

Page 95: ...a Recovery Media you can use it to restore the recovery partition If you have not created Recovery Media contact TOSHIBA support for assistance Restoring the pre installed software from the Recovery Hard Disk Drive A portion of the total Hard Disk Drive space is configured as a hidden recovery partition This partition stores files which can be used to restore pre installed software in the event of...

Page 96: ...reen instructions to finish the recovery You can also perform the restoration through PC settings in the operating system 1 Click the Settings charm and click Change PC settings 2 Click Update and recovery under PC settings and then click Recovery 3 Click Get started under Remove everything and reinstall Windows 4 Follow the on screen instructions to finish the recovery User s Manual 5 18 ...

Page 97: ...n this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from TOSHIBA Support If you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first The items detailed in this che...

Page 98: ... characters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what ...

Page 99: ...15 seconds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simul...

Page 100: ...rts to load the Operating System instead of desired advanced options do the following Make sure that fast startup is disabled in the Power Options by the following steps 1 Click Control Panel System and Security Power Options under Windows System group in the Apps view 2 Click Choose what the power button does or Choose what closing the lid does 3 Click Change settings that are currently unavailab...

Page 101: ...automatically Leave the computer off until it reaches room temperature If the computer has reached room temperature and it still does not start or if it starts but shuts down quickly contact TOSHIBA Support AC power If you have trouble turning on the computer with the AC adaptor connected check the status of the DC IN Battery indicator Refer to the Power Condition Descriptions section for further ...

Page 102: ...a partially charged battery the battery might not charge to its full potential In these instances you should fully discharge the battery and then attempt to charge it again Check the Power saver option under Choose or customize a power plan in the Power Options Real Time Clock Problem Procedure The BIOS setting and system date time are lost The lasting time of the Real Time Clock RTC has run out Y...

Page 103: ...ings appear on the computer s display panel These marks might have come from contact with the keyboard and Touch Pad while the display panel has been closed Try to remove the marks by gently wiping the display panel with a clean dry cloth or if this fails with a good quality LCD screen cleaner In this latter instance you should always follow the instructions with the screen cleaner and always ensu...

Page 104: ...ing Basics Problem Procedure Memory media card error occurs Remove the memory media card from the computer and then reinsert it in order to ensure that it is firmly connected If the problem persists then you should refer to the documentation supplied with your memory media card for further information You cannot write to a memory media card Remove the memory media card from the computer and check ...

Page 105: ... Apps view 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Control Panel Hardware and Sound Mouse under Windows System group in the Apps view 2 Within th...

Page 106: ...ble click speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Control Panel Hardware and Sound Mouse under Windows System group in the Apps view 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the pointer speed as ...

Page 107: ...he software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manager application to ensure that the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you might be experiencing feedback from either the internal microphone or an external microphone co...

Page 108: ... while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor might not display when turned on agai...

Page 109: ...cal assistance Before you call Some problems you experience might be related to software or the operating system so it is important that you investigate other sources of assistance first Before contacting TOSHIBA try the following Review troubleshooting sections in the documentation supplied with your software and or peripheral devices If a problem occurs when you are running software applications...

Page 110: ...ers Approximately 379 5 w x 244 9 d x 20 1 22 7 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 met...

Page 111: ...T or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug co...

Page 112: ...b g n ac as defined and approved by the Institute of Electrical and Electronics Engineers Bluetooth Modules are designed to be interoperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum FHSS radio technology and is compliant to Bluetooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Inte...

Page 113: ...s and recommendations TOSHIBA believes Wireless products are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Wireless products may be restricted by th...

Page 114: ...s to be configured for all computers connected to the same network in order to re enable network connections Make sure to use new network name Security TOSHIBA strongly recommends that you enable encryption functionality otherwise your computer is open to illegal access by an outsider using a wireless connection If this occurs the outsider might illegally access your system eavesdrop or cause the ...

Page 115: ...65 to 5 85GHz and that these radars could cause interference and or damage to LE LAN devices Bluetooth wireless technology Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers printers and mobile phones When it is enabled Bluetooth provides the wireless personal area network environment which ...

Page 116: ... use Refarming of the 2 4GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planned 2012 Italy For private use a general authorization is required if WAS RLAN s are used outside own premises For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This su...

Page 117: ...e used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of ...

Page 118: ... systèmes de satellites mobiles utilisant les mêmes canaux Les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5 25 5 35GHz et 5 65 5 85GHz et que ces radars pourraient causer du brouillage et ou des dommages aux dispositifs LAN EL The term IC before the equipment certifica...

Page 119: ...o communications is operated in compliance with the Telecommunications Act The low power radio frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices Using this equipment in Japan In Japan the frequency bandwidth of 2 400MHz to 2 483 5MHz for second generation low power data communication systems such as this equipment overlaps that...

Page 120: ...ent uses OFDM modulation 4 4 The interference range of this equipment is less than 40m 5 This equipment uses a frequency bandwidth from 2 400MHz to 2 483 5MHz It is possible to avoid the band of mobile object identification systems 3 Indication for Bluetooth The indication shown below appears on this equipment 4 1 2 3 1 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH S...

Page 121: ... Name of the radio equipment BCM943142Y Telefication B V Ltd Approval Number D135106201 Realtek RTL8723BE 802 11n Wireless LAN and bluetooth The Name of the radio equipment RTL8723BE Telefication B V Ltd Approval Number D135042201 The following restrictions apply Do not disassemble or modify the device Do not install the embedded wireless module into other device Radio approvals for wireless devic...

Page 122: ...ections use of complex modeling software such as high end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 86 F or 25 C 77 F at high altitude all temperature references are approxi...

Page 123: ...n memory space Since a 32 bit operating system cannot address more than 4 GB of memory these system resources overlap the physical memory It is a technical limitation that the overlapped memory is not available to the operating system Even though some tools might display the actual physical memory built into your computer the memory available to the operating system is still approximately 3 GB onl...

Page 124: ...s processing unit GPU performance might vary depending on product model design configuration applications power management settings and features utilized GPU performance is only optimized when operating in AC power mode and might decrease considerably when operating in battery power mode Total Available Graphics Memory is the total of as applicable Dedicated Video Memory System Video Memory and Sh...

Page 125: ...ersatile Disc DVD R Digital Versatile Disc recordable DVD RAM Digital Versatile Disc random Access Memory DVD R DL Digital Versatile Disc Recordable Dual Layer DVD ROM Digital Versatile Disc read Only Memory DVD RW Digital Versatile Disc rewritable DVD R DL Digital Versatile Disc Recordable Double Layer FAT File Allocation Table FCC Federal Communications Commission FHD Full High Definition GB gig...

Page 126: ...nect PCMCIA Personal Computer Memory Card International Association RAM Random Access Memory RGB Red Green and Blue RFI Radio Frequency Interference ROM Read Only Memory RTC Real Time Clock S P DIF Sony philips Digital Interface Format SD Secure Digital SDHC Secure Digital High Capacity SDXC Secure Digital Extended Capacity SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT T...

Page 127: ...3 19 Display automatic power off 5 6 hinges 3 7 3 14 opening 2 3 screen 3 7 3 14 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E Equipment checklist 2 1 External monitor problems 6 12 G Graphics Processing Unit 3 18 H Hard disk drive automatic power off 5 6 HDMI out port 3 4 3 11 K Keyboard function keys 4 5 Function keys F1 F12 4 5 problems 6 6 Windows special keys 4 7 M Media care Ca...

Page 128: ...l Pointing device 6 8 External monitor 6 11 Hardware and system checklist 6 4 HDD 6 7 6 8 Internal display panel 6 7 Keyboard 6 6 Memory Media Card 6 8 Overheating power down 6 5 Power 6 5 Real Time Clock 6 6 Sound system 6 11 TOSHIBA support 6 13 Touch Pad 6 9 USB device 6 10 USB mouse 6 10 R Recovery hard disk drive 5 17 Recovery Media 5 16 Restarting the computer 2 12 S SD SDHC SDXC Card format...

Page 129: ...V Video mode 4 20 Video RAM 3 17 W Web Camera 3 6 3 13 Wireless communication 7 4 User s Manual Index 3 ...

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