IP
edge
Feature Operations
46
TOSHIBA
IPedge UG 11/11
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed
on hold at another station and other types of calls. When you pick up an
internal call, the calling station and the called station displays on your LCD.
Group Pickup
One or more stations can be assigned to a pickup group, there are a total of
48 pickup groups available. You can easily pick up ringing calls on other
extensions. Ringing calls include: new, transferred, internal, or external calls.
You will have the ability to pick up calls for other extensions in your group and
other groups as well. See your System Administrator for group assignments.
Ringing, Page or
Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call
Page calls. If these types of calls occur at the same time, the pickup priority is
station-to-station and then Page calls in the order of occurrence. In some
systems, this feature can be applied to pick up All Call Page exclusively.
To perform Call Pickup
•
Press the buttons shown in the table below for the desired Pickup feature.
Notes:
•
The Primary extension number is the directory number by which the
telephone set is defined. Other, non-primary extension numbers may also
appear on the telephone. By convention, the Primary extension number is
assigned to the first button (on the bottom left-hand side) of a multi-button
telephone.
•
If more than one call is on hold, the call on the telephone’s lowest button
number is picked up.
Ringing calls are picked up over held calls as a priority.
Table 7
Call Pickup Feature Codes
Ringing or
Page Calls
To Pick Up:
Press Ext. Button, then dial
the access sequence below:
Directed DN
A call ringing or held at the Extension Number.
#5#6
+ Ext. No.
A call Ringing, held or parked at the Ext. No.
#5#29
+ Ext. No.
Group
A call ringing a member of your pickup group.
#5#34
Directed Ext.
A call ringing on any line of this Primary Ext.
No.
#5#5
+ Primary Ext. No.
Directed Group
A call ringing an extension in this Pickup
Group.
#5#32
+ Group No.
Ext. No.
A call ringing this Ext. No. only. Other lines
ringing on the same phone are unaffected.
#5#22
+ Ext. No.
Outside Calls
Any incoming outside line call.
#5#9
Held Calls
To Pick Up:
Press
Ext. Button, then dial
the access sequence below:
Local Retrieve
A call held on this telephone.
#5#71
Remote
Retrieve
A call held on another Primary Ext. No.
#5#72
+ Primary Ext. No.
Directed Ext.
Retrieve
A call held on for this Ext. No., regardless of
where this Ext. No. appears.
#5#74
+ Ext. No.
