Domestic Hot Water Heat Pump Service Manual
44
9.0 Method of defect analysis
9.1
Matters to be confirmed first
In addition check out the following questions before contacting an installer
• Is the cold water supply open?
• Has the periodic cleaning of evaporator, condensation drain and fan as described in the
maintenance section been followed?
• Has any of the safety features disengaged the heat pump/electrical emersion heater?
• Has external short-circuiting of terminals disengaged the heat pump?
• Has factory resetting been tested?
• If it is not one of the above errors, please contact;
In the warranty period (0-2 years): The distributor, from which the unit was purchased. After the
warranty period (> 2 years): The distributor from which the unit was purchased or partners of
the manufacturer
Please have data from name plate ready (silver plate on the unit).
Problem
Possible reasons
Possible Solution
The product
does not
supply hot
water
The unit is not connected to the power supply
Make sure the display turns ON
Alarms from the controller stop the operation of the unit
Check the alarms in the Info menu Er
Low water temperature set points
Increase all temperature set points in menu A Temperatures
Low airflow in evaporator
Clean the evaporator and the air ducts
Fan does not work
Make sure that the fan is connected to the
PCB or substitute the component.
SG Ready function is active
Switch OFF SG Ready function
Thermal safety switch FN1 opens and stops the power
supply to the electric heater
Restore the original conditions of the thermal safety switch FN1.
High sound
emissions
Too high maximum fan speed
Reduce the fan maximum speed in the
Installer menu
Activate the SILENT mode
Obstruction of the air ducts.
Remove the obstruction
Dirt on fan or evaporator.
Clean the evaporator and the fan. Do not use cleaning spray that can
be damage the EPS housing
Components vibration
Make sure all components as compressor and solenoid valve are well
fastened
9.1.1 Check the supply voltage
Ensure the power is switched on and the display is on and that the voltage is correct, the voltage
should be between 220VAC & 240VAC
Note:
For the Deluxe model an extreme low voltage may result in the DHW-HP running as a
Standard unit.
9.1.2 Check the cold water supply
Ensure the cold water feed is turned on and there is water flow.
Note:
If the unit is low on water or has been switched off: turn on the water supply and bleed the
DHW-
HP by opening a tap at the furthest point from the unit to ‘bleed’ the system.