Toshiba e-STUDIO 191F Operating Instructions Manual Download Page 53

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Problem Solving

Continued on the next page...

GLI

Info.

Code

Meaning

Possible Action

Page

456

• Machine received a confidential document or was

requested to be polled of a confidential document
under any of following conditions.

1. Not enough space in memory to receive the

confidential document

2. Confidential Mailbox is full
3. While printing, the machine received a document.

• Machine was requested to relay a document.

1. Print a File List and check the contents.
2. Wait until machine finishes printing.

492/
493/494

Communication error occurred while receiving.

Check with the other party.

495

Telephone line disconnected.

Check with the other party.

501/
502/
503/504

Communication error occurred using the internal
V.34

Check with the other party.

540/
541/
542/
543/544

Communication error occurred while transmitting.

1. Reload the document and send again.
2. Check with the other party.

550

Telephone line disconnected.

Check with the other party.

552/
553/
554/555

Communication error occurred while receiving.

Check with the other party.

580

Sub-address transmission to a machine that has no
Sub-address function.

Check the remote station.

581

Sub-address Password transmission to a machine
that has no Password Sub-address function.

Check the remote station.

623

No document loaded on the ADF.

Reload the document and send again.

630

Redial was not successful due to a busy line.

Reload the document and send again.

631

During dialing, STOP was pressed.

Reload the document and send again.

634

Redial was not successful due to no response from
the called station or wrong number dialed.

Note:

If busy tone was not detected, the
machine will only redial once.

Check the telephone number and send
again.

638

Power failure occurred during the communication.

Check the power cord and plug.

711

Incorrect LDAP settings.

Check the LDAP Server Name, LDAP
Log in Name, LDAP password, LDAP
Search Base.

712

Incorrect Email Address.

Check the Email Address and send
again.
Check the IP Address of the SMTP
Server with the Network Administrator.

714

Cannot log on to the LAN.

Check the 10Base-T/100Base-TX cable
connection. An unexpected LAN
problem occurred. Contact the Network
Administrator.

NOTE

1. After identifying the problem and taking the recommended action, if the Information Codes keep occurring or if Information

Codes that are not listed in the above table appear, please contact your local TOSHIBA Authorized Dealer.

Summary of Contents for e-STUDIO 191F

Page 1: ...ENGLISH ...

Page 2: ...hine and performing basic operations Operating Instructions CD For Advanced Operations Contains manuals with detailed information for Copy Facsimile Internet Fax Scan Email functions Function Parameters Document Management System CD Contains the TOSHIBA Document Management System Application software and manuals with detailed information for the Print function and TOSHIBA Document Management Syste...

Page 3: ... be changed from Pulse to Tone after dialing the digit 4 When using Address Book Dialing you cannot use ABBR Number Dialing Programming Address Book 1 2 3 4 To change the input mode between enter Email Address and Telephone Number press 5 Enter the Telephone Number using the Number Pad up to 36 digits or the Email Address using the QWERTY Keyboard up to 60 characters then press Ex 335 or admin tos...

Page 4: ...e 29 Setting the User Parameters 29 Setting Your Machine 31 Programming Auto Dialer 31 Placing Documents Facsimile Internet Fax 32 How to Place Documents 32 Scanning Area 32 Document Size 32 Sending Documents 33 Manual Number Dialing 33 Quick Name Search Dialing 34 What is Internet Fax 35 Using the Internet Fax Feature 36 Replacing Consumables 38 Adding Paper Paper Trays Tray 1 and Tray 2 38 Repla...

Page 5: ...ment a contaminated connector can draw a significant amount of current that can generate heat and eventually cause fire if left unattended over an extended period of time Always use the power cord provided with your machine If you use a cord with an unspecified current rating the machine or plug may emit smoke or become hot to the touch externally Do not attempt to repair pull bend chafe or otherw...

Page 6: ...se or coffee cup on the machine Spilt water can cause fire or shock hazard Do not place any metal parts such as staples or clips on the machine If metal and flammable parts get into the machine they can short circuit internal components and cause fire or electric shocks If debris metal or liquid gets into the machine unplug the machine Contact your authorized TOSHIBA dealer Operating a debris cont...

Page 7: ...aper carbonic paper and coated paper When a paper jam occurs they can cause a short circuit and fire Never touch a labelled area found on or near the heat roller You can get burnt If a sheet of paper is wrapped around the heat roller do not try to remove it yourself to avoid injuries or burns Disconnect the power cord from the machine immediately and contact your authorized TOSHIBA dealer Keep the...

Page 8: ...at operate on different circuits Reorient the TV and or radio antennas and cables until the interference stops For an outdoor antenna ask your local electrician for support Use a coaxial cable antenna Denotes hazards that could result in minor injury or damage to the machine DISCONNECT ALL POWER TO THE MACHINE BEFORE COVER S ARE REMOVED REPLACE THE COVER S BEFORE THE MACHINE IS RE ENERGIZED When u...

Page 9: ...te Average yield is based on 3 coverage of the printable area with repetitive printing of 10 pages Letter A4 size single side printing default density The yield of a Toner Cartridge varies depending on the coverage temperature humidity media etc Therefore the average yield cannot be guaranteed Continuously printing 10 coverage of printable area will reduce the yield of the Toner Cartridge to about...

Page 10: ...ypad During the copy mode if you input 4 8 digit numbers they will be interpreted as being a phone number and displayed on the LCD then the machine will switch to the Fax mode Auto Reset Timer As the initial setting for Auto Reset Time is 1 minute selected operation mode returns to default operation mode Fax after 1 minute if you wish to change this Auto Reset Time set to Fax Parameter No 121 AUTO...

Page 11: ... laser Only qualified service personnel should attempt to service this device due to possible eye injury Caution USE OF CONTROLS ADJUSTMENTS OR PERFORMANCE PROCEDURES OTHER THAN THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION EXPOSURE Manufacturer s Name and Address Factory ID ...

Page 12: ...itation acts of God war riot civil commotion malicious or deliberate damage fire flood or storm natural calamity earthquakes abnormal voltage or other disasters c additions modifications disassembly transportation or repairs by any person other than service technicians authorized by TOSHIBA TEC CORPORATION or d use of paper supplies or parts other than those recommended by TOSHIBA TEC CORPORATION ...

Page 13: ... accepted character types 3 Change the ID and password periodically Make sure that the setting screen can only be seen by the Key Operator when setting changing various ID and passwords Keep this information confidential 5 The documents stored in the machine should be printed immediately Upon printing the document data is deleted thus preventing unauthorized re printing by a third party 6 When fin...

Page 14: ...t and Accessories Unpack the carton and check that you have all the illustrated accessories Machine Telephone Line Cable Operating Instructions Operating Instructions Toner Cartridge Power Cord Recording Paper Tray CD ROM ...

Page 15: ...et in the Operating Instructions For Advanced Operations of pro vided booklet ADF Automatic Document Feeder Insert the Directory Sheet Holder see Note 1 Control Panel Toner Cartridge Jam Cover Right Cover Paper Tray Tray 1 2nd Paper Tray Tray 2 optional Sub Document Tray Recording Paper Tray ...

Page 16: ...he provided CD ROM Duplex Key Used to scan the document s on both sides of the paper Contrast Key To adjust the Exposure manually Refer to the Operating Instructions For Advanced Operations on the provided CD ROM Resolution Key Used to set STANDARD FINE S FINE 600 dpi or HALFTONE FINE S FINE 600 dpi Refer to the Operating Instructions For Advanced Operations on the provided CD ROM Clear Key Clears...

Page 17: ...Instructions For Advanced Operations on the provided CD ROM Abbr Dial Key Used to start ABBR Dialing Refer to the Operating Instructions For Advanced Operations on the provided CD ROM Number Pad Used for manual dialing recording phone numbers and numerical entries Stop Key Press to abort the current operation and reset selected mode s Email Copy Scanner Functions and return to the Facsimile Functi...

Page 18: ...shes When receiving printing data Lights While printing QWERTY Keyboard Character Keyboard Used to input the characters Used for One Touch Keys Used to enter a symbol for the LOGO Character ID Station Name and for the Email Address Use or to select the desired symbol s No Icon Contents No Icon Contents 24 25 25 26 LTR LTR LTR 1 ZOOM 100 COPIES 001 a b c d a b d e f e f Original Size Copy Size Sele...

Page 19: ...ore installation See page 14 2 Remove all Shipping Tapes and all Packing Materials See page 20 3 Load Paper See page 21 4 Install the Toner Cartridge See page 23 5 Connect all Cables and plug the Power Cord See page 25 Note When moving the machine do not lift the machine by grasping parts other than those specified herein Doing so can cause injury Note When lifting the Main Unit grasp by both cavi...

Page 20: ...g Materials 1 Remove all shipping tapes and all packing materials 2 Pull out the tray until it stops 3 Remove the screw and fix the screw on the tray as illustrated below 4 Insert the tray into the machine until it stops 5 Install the Recording Paper Tray ...

Page 21: ...the tray until it stops 3 Load the paper under the claw on the left as illustrated below For Tray 1 Tray2 Load Paper Printing Side Down Paper Weight 16 24 lb Paper Capacity 550 Sheets 20 lb Default Paper Size Letter 4 Make sure that the paper in the tray inserting a corner of it under the metal clips at the corners of the tray ...

Page 22: ... properly and it does not exceed the Max Level Indicator 6 When changing the paper size refer to Changing the Paper Size in the Operating Instructions For Advanced Operations on the provided CD ROM 7 Insert the tray into the machine until it stops ...

Page 23: ...m to direct sunlight or bright light 3 Rock the Toner Cartridge back and forth as shown 10 to 15 times to spread the toner evenly inside the Toner Cartridge ATTENTION Shake the Toner cartridge as toner may accumulate on one side during transportation For optimum copy quality use the recommended TOSHIBA Toner Cartridge Store Toner Cartridge in a cool dark place Do not remove the protective cover un...

Page 24: ...24 Unpacking 5 Insert the Toner Cartridge until it stops and then push it down ATTENTION The Right Cover will not close if the Toner Cartridge is not pushed down adequately 6 Close the Right Cover ...

Page 25: ...the HANDSET jack on the back of the machine You can connect an additional standard single line telephone to the machine To connect a telephone remove the protective tab on the TEL jack or RJ 11C Telephone Jack Service use only For Document Management See Operating Instructions System USB Port LAN Connection Jack 10BASE T 100BASE TX LAN Cable 10BASE T 100BASE TX Cable Insert the plug until a click ...

Page 26: ...cedure below Number Pad Function Key Set Key Stop Key 1 2 3 Enter the Key Operator ID using the Number Pad then press 4 5 for PULSE or for TONE or 6 7 To return to standby press NOTE 1 For some countries this feature is not available depending on the country s regulation The display may not show this feature FUNCTION 1 9 ENTER NO OR KEY OPERATOR ID CODE ENTER ID FAX PARAMETER 1 187 NO 06 DIALING M...

Page 27: ...onitor Key Stop Key Setting the Monitor Volume 1 You will hear the dial tone through the speaker 2 repeatedly to raise the volume or repeatedly to lower the volume 3 NOTE 1 You can also adjust the volume of the key touch tone and the volume of the buzzer in the Fax Parameter No 10 KEY BUZZER VOLUME For more details refer to the Operating Instructions For Advanced Operations on the provided CD ROM ...

Page 28: ...ly to raise the volume 3 NOTE 1 You can also adjust the volume of the key touch tone and the volume of the buzzer in the Fax Parameter No 10 KEY BUZZER VOLUME For more details refer to the Operating Instructions For Advanced Operations on the provided CD ROM MMM dd yyyy 15 00 00 RINGER VOLUME RINGER VOLUME ...

Page 29: ... use or to move the cursor over the incorrect number then overwrite it with a correct one The month will be displayed in numbers on the LCD display Ex 10 and printed as abbreviated month names Ex OCT in journals 6 NOTE 1 The clock of your machine is equipped with D S T Daylight Saving Time system Refer to Fax Parameter No 35 DAY LIGHT TIME For more details refer to the Operating Instructions For A...

Page 30: ...mbers Ex 201 555 1212 If you make a mistake use or to move the cursor one space beyond the incorrect number press then re enter the new number 12 NOTE 1 The special characters of Å Ä Ö Ü Æ è and é cannot be used for Character ID 2 Your Company Name or your name must be set as your LOGO because it is required by the Telephone Consumer Pro tection Act of 1991 For details refer to FCC NOTICE at the e...

Page 31: ...urn to standby press NOTE 1 If you are using Pulse dialing and you wish to change to Tone dialing in the middle of dialing press Tone repre sented by a The dialing method will be changed from pulse to Tone after dialing the digit 2 When using Address Book Dialing you cannot use ABBR Number Dialing 3 When Fax Parameter No 119 QWERTY KEYBOARD is set to 2 Quick Name Search Up to 580 stations plus add...

Page 32: ...e B Documents can be set up to the Upper Limit Indicator Max 100 pages A4 Letter size Documents 20 lbs paper Face Up B A Scanning Width 212 mm 8 3 Scanning Direction 8mm 0 3 with Header Area 5 mm 0 2 The Document border grey area will be lost during scanning 2 mm 0 07 2 mm 0 07 Ex Document Width 216 mm 8 5 Maximum Size Minimum Size 1000 mm 39 4 Scanning Direction Scanning Direction 216 mm 8 5 120 ...

Page 33: ...34 3 The document s is stored into memory with a file number Then starts dialing the telephone number immediately after storing the first page See Note 1 The remaining page s continue to store into memory NOTE 1 You can use Quick Name Search Dialing One Touch ABBR Dialing and Directory Search Dialing For more details refer to the Operating Instructions For Advanced Operations on the provided CD RO...

Page 34: ...vance For details refer to the Operating Instructions For Advanced Operations on the provided CD ROM 12 Quick Name Search Dialing QWERTY Keyboard Start Key 1 Set document s face up 2 Enter the first letter of the name you wish to search repeatedly until it is shown on the LCD display Ex TOSHIBA 3 Press to store document s into the memory NOTE 1 If your machine sounds an alarm pi pi pi in Step 2 ab...

Page 35: ...il the image data is broken down into packets and transmitted through your Local Area Network LAN to the Internet or Intranet instead of using a telephone company s network thus saving you long distance costs Sending Email Scanned documents can be transmitted to an Internet Fax or a remote computer as files attached to an Email Receiving Email When Email is received from an Internet Fax or a compu...

Page 36: ...eturned transfer the information to the back side of the front cover for future reference and troubleshooting ATTENTION Items in bold depict information obtained from your Network Administrator Using the Internet Fax Feature User Information Company Name Address Dept City Tel No Fax No Internet Paramaters User Parameters 1 IP Address 2 Subnet Mask 3 Default Gateway IP Address 4 Primary DNS IP Addr...

Page 37: ... Host Name within your com pany domain This unique Host Name must be registered within your network s DNS Domain Name System Server Ex Internet_Fax fax01 toshiba com 2 Automatically refers to immediate SMTP transfer or immediate POP3 retrieval Manually refers to manual retrieval of mail when configured as a POP3 Client 3 If you are using DHCP to acquire the network parameters contact your Network ...

Page 38: ...ng Paper Paper Trays Tray 1 and Tray 2 1 Pull out the tray until it stops 2 Push down the bottom plate of the tray until it stops 3 Load the paper under the claw on the left as illustrated below For Tray 1 Tray2 Load Paper Printing Side Down Paper Weight 16 24 lb Paper Capacity 550 Sheets 20 lb Default Paper Size Letter 4 Make sure that the paper in the tray inserting a corner of it under the meta...

Page 39: ...pplied from Paper Tray 1 first This is the default setting if you wish to change the setting please consult with your authorized TOSHI BA dealer 2 After setting the maximum allowed number of copies for each department consult with your Key Operator when the total copy count reaches the designated limit and the MAX COPIES ALLOWED message appears on the LCD 3 If output sheets are curled or not prope...

Page 40: ...eplace the Toner Cartridge before the Toner runs out When ordering the Toner Cartridge print the Order Form using the following procedures and fax it to your authorized TOSHIBA dealer Replacing the Toner Cartridge 1 2 3 4 TONER IS RUNNING LOW U13 FUNCTION 1 9 ENTER NO OR MAINTENANCE 3 6 ENTER NO OR 3 TONER ORDER FORM PRESS SET TO PRINT ...

Page 41: ...ands The OPC Drum is sensitive to light To prevent optical exposure problems do not expose the OPC Drum to direct sunlight or bright light 4 Rock the Toner Cartridge back and forth as shown 10 to 15 times to spread the toner evenly inside the Cartridge ATTENTION Shake the cartridge well as toner may accumulate on one side during transportation For optimum copy quality use the recommended TOSHIBA T...

Page 42: ... the Toner Cartridge is not pushed down adequately 7 Close the Right Cover 8 The below message appears on the LCD when the Right Cover is closed 9 See Note If 2 NO has been selected by mistake follow the procedures on the next page NOTE 1 If 2 NO is selected in Step 9 the image density may be inadequate and may cause Copy Print quality issues 2 This message is not displayed if you change the Toner...

Page 43: ...43 Replacing Consumables ENGLISH 1 2 3 4 FUNCTION 1 9 ENTER NO OR MAINTENANCE 3 6 ENTER NO OR TONER REPLACEMENT 1 YES 2 NO ...

Page 44: ... light Replace stamp Refer to the Operating Instructions For Advanced Operations on the provided CD ROM During Reception Recording paper jam The Jam Error code J01 J02 J43 or J44 will appear on the display if the paper gets jammed 46 47 49 51 Recording paper doesn t advance into machine Make sure that there is paper in the Paper Tray Follow the instructions for loading paper 21 Recording paper doe...

Page 45: ...ecording paper to the other side 9 Missing dots or lines inconsistent darkness within print 1 Make sure you are using the correct paper for the best possible print quality Refer to the Operating Instructions For Advanced Operations on the provided CD ROM 2 Replace the Toner Cartridge 9 40 Fading print Your Toner Cartridge may be running out of toner Replace the Toner Cartridge 40 Faint print You m...

Page 46: ...t the machine by first unplug ging the power cord of the machine from the wall outlet Wait for a few seconds and plug the power cord of the machine in the wall outlet again If the E Code reappears contact your local TOSHIBA Authorized Dealer Code Check Points Code Check Points U06 Right Cover is open U16 Toner Cartridge is not installed correctly U07 Jam Cover is open U20 ADF Cover is open U13 Low...

Page 47: ...ck the Jam Error Codes Table on page 46 for other check points and remove all misfed paper For J01 J02 1 Removing a Misfed Paper Paper Feed Paper Transport 1 Open the Right Cover 2 Remove the misfed paper 3 Close the Right Cover NOTE 1 When clearing a misfed paper that is difficult or impossible to see disconnect the power cord from the machine and contact your local TOSHIBA Authorized Dealer ...

Page 48: ...ed 1 1 Open the Jam Cover Tray 2 optional 2 Remove the misfed paper 3 Close the Jam Cover NOTE 1 When clearing a misfed paper that is difficult or impossible to see disconnect the power cord from the machine and contact your local TOSHIBA Authorized Dealer ...

Page 49: ... OPC Drum with bare hands The OPC Drum is sensitive to light To prevent optical exposure problems do not expose the OPC Drum to direct sunlight or bright light For J43 J44 Removing a Misfed Paper Inside the Machine 1 Open the Right Cover 2 Push up the Cartridge and then pull it out 3 Remove the misfed paper ...

Page 50: ...d then push it down ATTENTION The Right Cover will not close if the Toner Cartridge is not pushed down adequately 6 Close the Right Cover 7 The below message appears on the LCD when the Right Cover is closed 8 NOTE 1 When clearing a misfed paper that is difficult or impossible to see disconnect the power cord from the machine and contact your local TOSHIBA Authorized Dealer NEW TONER REPLACED 1 YE...

Page 51: ...he ADF Cover 2 Remove misfed document Remove misfed document in the Sub Document Tray as illustrated below 3 Close the ADF Cover NOTE 1 When clearing a misfed document that is difficult or impossible to see disconnect the power cord from the machine and contact your local TOSHIBA Authorized Dealer ...

Page 52: ...Received from an unauthorized station in Selective Reception mode Check the password or the telephone number in One Touch or ABBR station 407 No confirmation from the receiving station for the previous page sent Wait a few minutes and send again 408 409 Remote side confirms previous page s is are illegible Wait a few minutes and send again 410 Communication aborted by the transmitting side Check w...

Page 53: ...ss function Check the remote station 581 Sub address Password transmission to a machine that has no Password Sub address function Check the remote station 623 No document loaded on the ADF Reload the document and send again 630 Redial was not successful due to a busy line Reload the document and send again 631 During dialing STOP was pressed Reload the document and send again 634 Redial was not su...

Page 54: ... Internet Parameter and the DHCP Server are correctly configured before plugging or unplugging the power cord of the machine from the wall outlet Contact the Network Administrator 725 DNS Server connection timed out DNS Server is down Check the DNS Server IP Address Contact the Network Administrator 726 Received an error response from the DNS Server Check the POP Server Name Check the SMTP Server ...

Page 55: ... rejected Confirm the Dept code registered in the Fax Driver or the machine 870 Memory overflow occurred while storing documents into memory for transmission 1 Transmit documents without storing into memory 2 Install Optional Memory SD Memory Card 871 Overflow occurred in the management area for the file Wait until the machine finishes printing or sending the documents NOTE 1 After identifying the...

Page 56: ...dentifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company Ask your telephone company or installer to install the jack suitable for your device if such is not available A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A com...

Page 57: ...pment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your company or a qualified installer The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via telephone facsimile machine unless such message clearly contains in a margin at the top or bottom of...

Page 58: ...al areas Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed b...

Page 59: ... ne doit pas tenter de faire ces raccordements lui même il doit avoir recours à un service d inspection des installations électriques ou à un électricien selon le cas Le présent matériel est conforme aux spécifications techniques d Industrie Canada applicables au matériel terminal Cette conformité est confirmée par le numéro d enregistrement Le sigle IC placé devant le numéro d enregistrement sign...

Page 60: ...memo 60 ...

Page 61: ... of your machine The model and serial number plate Main Name Plate is located on the rear of the machine For your convenience space is provided below to record information you may need in the future for ref erence or troubleshooting Model No Serial No Date of Purchase Dealer Address Telephone Number Supplies Telephone Number ...

Page 62: ...ks are used throughout this manual Adobe Acrobat Reader Adobe logo are either registered trademarks or trademarks of Adobe Systems Incorporated All other trademarks identified herein are the property of their respective owners In these Operating Instructions some TM and marks are omitted from the main text ...

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