Toshiba dynaEdge DE-10 Series Page 2 User Manual Download

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Table of Contents

Grand Tour ............................................................................................. 3-1
Internal Hardware Components ........................................................... 3-5
Power Condition Descriptions ............................................................. 3-7

Chapter 4

Operating Basics

Chapter 5

Utilities and Advanced Usage

Utilities and Applications ...................................................................... 5-1
Special features ..................................................................................... 5-2
TOSHIBA Password Utility ................................................................... 5-4

User's Manual

Summary of Contents for dynaEdge DE-10 Series

Page 1: ...User s Manual dynaEdge DE 100 DE 105 DE 10 Series ...

Page 2: ...ng your computer for the first time 2 2 Turning off the power 2 6 System Recovery 2 10 Chapter 3 The Grand Tour Grand Tour 3 1 Internal Hardware Components 3 5 Power Condition Descriptions 3 7 Chapter 4 Operating Basics Using the Control buttons 4 1 Using the Fingerprint Sensor 4 1 Battery 4 3 Memory media 4 9 Wireless WAN device 4 11 GPS Function 4 13 USB Type C Adapter 4 13 Security lock 4 18 Op...

Page 3: ...lving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 11 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 4 Information about Intel AMT 7 14 Information about Intel Authenticate 7 17 Legal Footnotes 7 17 Glossary 7 19 Index User s Manual iii ...

Page 4: ...r use beyond that stipulated above including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated ...

Page 5: ...d used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or...

Page 6: ... 92618 1697 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required California Prop 65 Warning This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling For the state of California only Export Administration Regulation This document contains...

Page 7: ...ned to observe the applicable EMC Electromagnetic Compatibility standards However TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented In this case the persons who have connected implemented those options cables have to provide assurance that the system PC plus options cables still fulfils the requir...

Page 8: ...e use of this product in environments with explosive atmospheres is not permitted VCCI Class B Information Japan Only この装置はクラスＢ情報技術装置ですこの装置は家庭環境で使用することを目的としていますがこの装置がラジオやテレビジョン受信機に近接して使用されると受信障害を引き起こすことがあります取扱説明書に従って正しい取り扱いをしてくださいＶＣＣＩＢ Canadian regulatory information Canada only This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as ...

Page 9: ... temps This device is restricted to indoor use due to its operation in the 5 15 GHz to 5 25 GHz frequency range FCC requires this product to be used indoors for frequency range 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems High power radars are allocated as primary users of the 5 25 GHz to 5 35 GHz and 5 65 GHz to 5 85 GHz bands These ...

Page 10: ...ed and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the product was placed on the market after August 13 2005 By participating in the separate collection of products and batteries you will help to assure the proper disposal of products and batteries ...

Page 11: ...ly friendly disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols might not stick depending on the country and region ...

Page 12: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure The changes...

Page 13: ... style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2011 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright ...

Page 14: ...NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL i...

Page 15: ...thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTR...

Page 16: ... You can use this software for whatever you want in parts or full form without having to pay us royalty free usage You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modific...

Page 17: ...HT HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and license to use execute perform compile display copy create derivative works of distribute and sublicense the FreeType Project in both source and object code forms and derivative works thereof for any...

Page 18: ... wanted additions to the library and distribution If you are looking for support start in this list if you haven t found anything to help you in the documentation freetype devel nongnu org Discusses bugs as well as engine internals design issues specific licenses porting etc Our home page can be found at http www freetype org Disposing of the computer and the computer s battery Discard this comput...

Page 19: ...e computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment To keep your computer in prime operating condition protect your work area from Dust moisture and direct sunlight Equipment that generates a strong electromagnetic field such as stereo speakers other than ...

Page 20: ... cause it to malfunction Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely In these circumstances you should get the computer inspected by an authorized servic...

Page 21: ...t is recommended that a minimum distance of 30 cm is maintained between the computer and a mobile phone that is in use Instruction Manual for Safety and Comfort All important information on the safe and proper use of this computer is described in the enclosed Instruction Manual for Safety and Comfort Be sure to read it before using the computer Safety Icons Safety icons are used in this manual to ...

Page 22: ...Refer to the Using your computer for the first time section for more information This manual introduces the computer which is under these connections Equipment checklist Carefully unpack your computer taking care to save the box and packaging materials for future use Hardware Check to make sure that you have all the following items TOSHIBA Portable Personal Computer USB C to HDMI VGA Travel Adapte...

Page 23: ...commendations in it you can reduce your chance of developing a painful or disabling injury to your hand arms shoulders or neck This section provides basic information to start using your computer It covers the following topics Connecting the AC adaptor Connecting the USB C Adapter and other peripherals monitor keyboard mouse Turning on the power Initial setup Getting to know Windows Use a virus ch...

Page 24: ...c shock possibly resulting in serious injury Always use or purchase power cables that comply with the legal voltage and frequency specifications and requirements in the country of use Failure to do so might result in a fire or electric shock possibly resulting in serious injury The supplied power cord conforms to safety rules and regulations in the region the computer is bought and should not be u...

Page 25: ...g the DC output plug to the computer 1 2 1 DC IN 19V jack 2 DC output plug Product appearance depends on the model you purchased 3 Plug the power cord into a live wall outlet The DC IN Battery indicator glows Connecting the USB C Adapter and other peripherals To start using this computer as a standard one 1 Connect a USB C to HDMI VGA Travel Adapter to the USB Type C port on the computer 2 Connect...

Page 26: ...Refer to the Power Condition Descriptions section for more information After you turn on the power for the first time do not turn it off until you have set up the operating system Volume cannot be adjusted during Windows Setup The computer can not be powered on by pressing the power button if the battery power is completely exhausted It is recommended to charge the battery pack by connecting the A...

Page 27: ... When you turn off the power in Shut Down Mode no data will be saved and the computer will boot to the main screen of the operating system the next time it is turned on 1 If you have entered data either save it to the internal storage drive or to other storage media 2 Make sure all disk disc activity has stopped before removing the disk disc If you turn off the power while a disk disc is being acc...

Page 28: ...puter When you turn on the power again you can continue working right where you left off When you have to turn off your computer aboard an aircraft or in places where electronic devices are regulated or controlled always shut down the computer This includes turning off any wireless communication functionalities and canceling settings that reactivate the computer automatically such as a timer recor...

Page 29: ...ting down the system when the computer receives no input or hardware access for the time period set by the System Sleep Mode feature Allows the use of the panel power off feature Executing Sleep Mode You can enter Sleep Mode in one of following ways Click Start Point to the arrow beside the Shut down button and then select Sleep Press the power button Note that this feature must be enabled within ...

Page 30: ... Hibernation Mode feature provides the following benefits Saves data to the internal storage drive when the computer automatically shuts down because of a low battery condition You can return to your previous working environment immediately when you turn on the computer Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the Sys...

Page 31: ... Media Restoring the pre installed software from the Recovery Partition System Recovery Options The System Recovery Options feature is installed on the hard disk when shipped from the factory The System Recovery Options menu includes tools to repair startup problems run diagnostics or restore the system See the Windows Help and Support content for more information about Startup Repair The System R...

Page 32: ...your computer is stored on the internal storage drive and can be copied to either disc media or USB Flash Memory by using the following steps 1 Select either blank disc or USB Flash Memory The application allows you to choose from a variety of different media onto which the recovery image can be copied including disc media and USB Flash Memory Some of the disc media might not be compatible with th...

Page 33: ...hen select Restart 3 Hold down the F12 key and then release this key just after the computer is power on 4 Use the up and down cursor key to select the appropriate option from the menu according to your actual recovery media 5 A menu is displayed from which you should follow the on screen instructions If you have previously chosen to remove the recovery partition and are trying to create Recovery ...

Page 34: ...he AC adaptor is connected during the restoring process When you reinstall the Windows operating system the internal storage drive will be reformatted and all data will be lost If your model has fingerprint function before you reinstall the Windows operating system delete the registered fingerprints Otherwise same fingerprints cannot be registered after the reinstallation 1 Click Start Point to th...

Page 35: ...ith each before you operate the computer Legal Footnote Non applicable Icons For more information regarding Non applicable Icons refer to the Legal Footnotes section Handle your computer carefully to avoid scratching or damaging the surface Grand Tour The following figure shows essential components of the computer User s Manual 3 1 ...

Page 36: ...k 7 Fingerprint Sensor 15 Battery pack 8 Security lock slot Provided with some models Product appearance depends on the model you purchased Wireless communication antennas Depending on the configuration of your computer one of the following antennas are built in Wireless LAN Bluetooth Wireless WAN Wireless LAN Bluetooth Do not cover the wireless communication antennas area with any metal objects o...

Page 37: ...our computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove Keep foreign metal objects such as screws staples and paper clips out of the USB Type C USB3 1 Gen1 port USB port Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Headphone Microphone ja...

Page 38: ...e power is being correctly supplied from the AC power adaptor Refer to the Power Condition Descriptions section for more information on this feature Cooling vents The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circuit which ca...

Page 39: ...BA PC Diagnostic Tool by clicking Start All Programs TOSHIBA Support Recovery PC Diagnostic Tool Legal Footnote CPU For more information regarding CPU refer to the Legal Footnotes section Internal Storage Drive The capacity of the internal storage drive varies depending on the model To check which type of internal storage drive is included in your model open the TOSHIBA PC Diagnostic Tool by click...

Page 40: ...ing in battery power mode Legal Footnote Graphics Processing Unit GPU For more information regarding Graphics Processing Unit GPU refer to the Legal Footnotes section Intel Display Power Saving Technology Intel GPU models might include the Display Power Saving Technology feature that can save the power consumption of the computer by optimizing picture contrast on the external LCD This feature can ...

Page 41: ... reinstall the battery and reconnect the AC adaptor After that press the power button If it still does not operate properly you should contact your reseller or dealer No light Under any other conditions the indicator does not light If the battery pack becomes too hot while it is being charged the charge stops and the DC IN Battery indicator goes out When the temperature of the battery pack falls t...

Page 42: ...ns operations described in this section are only supported in certain applications Using the Fingerprint Sensor Some models are equipped with the fingerprint sensor for the purpose of enrolling and recognizing fingerprints Lightly touch and rest your finger on the fingerprint sensor to recognize fingerprints During enrollment you might need to touch and lift your finger on the sensor repeatedly un...

Page 43: ... in damage to the sensor sensor failure fingerprint recognition problems or a lower fingerprint recognition success rate Do not scratch or poke the sensor with your nails or any hard or sharp objects Do not press the sensor strongly Do not touch the sensor with a wet finger or any wet objects Keep the sensor surface dry and free from water vapor Do not touch the sensor with a soiled or dirty finge...

Page 44: ...ower the recognition success rate Also if the fingerprint is worn down or the finger becomes thinner or fatter the recognition success rate might be lowered As the fingerprint for each finger is different and unique you should ensure that only the registered or enrolled fingerprint or fingerprints are used for identification The fingerprint sensor compares and analyzes the unique characteristics i...

Page 45: ...tant safety precautions in order to handle your battery pack properly Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions Make sure the battery is securely installed in the computer before attempting to charge the battery pack Improper installation might generate smoke or fire or cause the battery pack to rupture Keep the battery pack ...

Page 46: ...following table shows the approximate time required to charge an exhausted battery fully Battery type Power off Power on Battery pack 20 Wh 2 cell about 2 5 hours about 2 5 hours Note that charging time will vary depending on the ambient temperature the temperature of the computer and how the computer is being used For example if you make heavy use of external devices powered by the computer or if...

Page 47: ...seconds to monitor the remaining operating time because the computer needs time to check the remaining capacity of the battery pack and then calculate the remaining operating time based on this together with the current power consumption Be aware that the actual remaining operating time might differ slightly from the calculated time With repeated discharges and recharges the battery capacity will ...

Page 48: ...at the battery pack has at least five minutes of operating time continue operating until the battery pack is fully discharged However if the DC IN Battery indicator flashes or there is some other warning to indicate a low battery condition go to Step 4 4 Connect the AC adaptor to the DC IN 19V jack of the computer and to a wall outlet that is supplying power The DC IN Battery indicator glows amber...

Page 49: ...y pack might fall out and cause injuries Removing the battery pack To remove a discharged battery do the following 1 Save your work 2 Click Start and click Shut down Ensure that the Power button ring LED indicator is off 3 Remove all cables and peripherals that are connected to the computer 4 Turn the computer upside down 5 Slide the battery lock into its unlocked position 6 Lift the battery pack ...

Page 50: ...ntee that all memory media can operate properly Figure 4 3 Examples of memory media microSD card Points to note about the memory media card microSD SDHC SDXC memory cards comply with SDMI Secure Digital Music Initiative which is a technology adopted to prevent unlawful copy or playback of digital music For this reason you cannot copy or play back protected material on another computer or other dev...

Page 51: ...signed so that it can be inserted only one way Do not try to force the card into the slot Memory cards have a limited lifespan so it is important to back up important data Do not write to a card if the battery power is low Low power might affect writing accuracy Do not remove a card while read write is in progress For more details on using memory cards see manuals accompanying the cards Inserting ...

Page 52: ...ns apply to all types of supported media devices To remove memory media do the following 1 Click the Safely Remove Hardware and Eject Media icon on the Windows taskbar 2 Select memory media 3 Push the memory media until you hear a click to partially release it 4 Grasp the media and remove it If you remove the memory media or turn off the power while the computer is accessing the memory media you m...

Page 53: ...ace the SIM card into the SIM card tray with the metal connectors facing down 7 Insert the SIM card tray into the SIM card slot and push the center of the tray to close it Press gently until it locks into place 8 Install the battery pack Figure 4 5 Installing the SIM card Nano SIM 1 2 3 4 1 SIM card slot 3 SIM card tray 2 Slender object Diameter 0 8mm 4 SIM card Never allow metal objects such as s...

Page 54: ...detected due to the information accuracy Specifically your current location might not be detected in the following places or situations Inside or directly under a building Inside a bag or box Among dense trees When there is an obstacle person or object in the front of the antenna Underground tunnel underground or underwater Buildings streets or residential areas Near to high voltage cables Bad wea...

Page 55: ...The HDMI and VGA ports cannot be used simultaneously The USB Type C port Power Delivery Charging on this adapter does not function on your computer It is used for connecting AC adaptor for some other TOSHIBA computers only LAN port The LAN port on the USB Type C adapter supports Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX or Gigabit Ethernet LA...

Page 56: ...net LAN 100 megabits per second 100BASETX be sure to connect with a CAT5 cable or higher You cannot use a CAT3 cable If you are using Ethernet LAN 10 megabits per second 10BASE T you can connect with a CAT3 or higher cable Connecting the LAN cable To connect the LAN cable do the following Do not connect any other cable to the LAN port except the LAN cable Otherwise malfunctions or damage might occ...

Page 57: ...ort digitally transfers both video and audio data without reducing the quality HDMI compatible external display devices including televisions can be connected via the HDMI output port As the port operation of all external monitors have not been confirmed some display devices might not function properly To connect an HDMI compatible display device do the following To connect a device to the HDMI ou...

Page 58: ...eo on the HDMI display device be sure to configure the following settings otherwise you might find that nothing is displayed Be sure to select the display device or audio device before starting to play video Do not change the display device or audio device while playing video Do not change the display device under the following conditions While data is being read or written While communication is ...

Page 59: ...ble to the VGA monitor port 1 3 4 2 1 USB Type C port 3 VGA monitor port 2 USB Type C adapter 4 VGA cable USB Type C adapter appearance varies depend on the model you purchased If your VGA monitor displays the desktop on the center of the monitor surrounded by black bars check the manual of the monitor and adjust the display mode to a setting that is supported by the monitor Security lock A securi...

Page 60: ...r TOSHIBA dealer Universal AC Adaptor If you frequently use your computer at more than one site it might be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to carry the adaptor with you always USB Type C Adapters You can purchase different types of USB Type C adapters as accessories from TOSHIBA Please contact your reseller or TOSHIBA dealer rega...

Page 61: ...sing the Realtek HD Audio Manager To launch the Realtek HD Audio Manager Click Start Control Panel Hardware and Sound Realtek HD Audio Manager When you first launch the Realtek HD Audio Manager you can see two device tabs Speakers is the default output device Microphone is the default input device To change the default device click the Set Default Device button under the chosen device tab Informat...

Page 62: ... the type of headphone or microphone do the following 1 Plug a headphone or microphone into the headphone microphone combo jack 2 Double click on the circle button in the right side of the Realtek HD Audio Manager main screen 3 Select one from the device list for the device you plugged into User s Manual 4 21 ...

Page 63: ...dware devices to be tested TOSHIBA Accessibility The TOSHIBA Accessibility utility provides support to movement impaired users when they need to use the function keys In use the utility allows you to make the FN key sticky that is you can press it once release it and they press one of the function keys in order to access its specific function When set the FN key remains active until another key is...

Page 64: ...ent serial numbers and tracks specific activities related to their usage To access this utility click Start All Programs TOSHIBA Support Recovery PC Health Monitor For details on TOSHIBA PC Health Monitor see the help file You might not have all the software listed above depending on the model you purchased To access the setup files of the drivers utilities click Start All Programs TOSHIBA Support...

Page 65: ...verload from the AC adaptor This can be specified in the Power Options Battery save mode 1 This feature lets you configure the computer in order to save battery power This can be specified in the Power Options Low battery automatic Hibernation Mode 1 When battery power is exhausted to the point that computer operation cannot be continued the system automatically enters Hibernation Mode and shuts i...

Page 66: ...er Options When the processor s temperature falls within normal range the fan and the processor operation will return to its standard speed If the processor s temperature reaches an unacceptably high level with either setting the computer automatically shuts down to prevent any damage In this instance all unsaved data in memory will be lost TOSHIBA Password Utility The TOSHIBA Password Utility pro...

Page 67: ... can use this box to associate text with the password After you enter text click Apply or OK When the computer is started this text is displayed together with the prompt asking you to enter a password You can launch the BIOS setup utility to set change or delete the HDD SSD Password or HDD SSD Master Password Refer to TOSHIBA Setup Utility section for further information If you forget your HDD SSD...

Page 68: ...de or boot mode It is not needed in Sleep mode and Restart To enter a password manually do the following 1 Turn on the power as described in the Getting Started section The following message appears in the screen Password At this point the function keys do not work They will function after you enter the password 2 Enter the Password 3 Press ENTER If you enter the password incorrectly three times i...

Page 69: ...restarts Make sure to restart your computer immediately to apply these changes TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption battery health for models with battery and the system cooling informing you of significant system conditions This application recognizes the system and individual component seri...

Page 70: ...ble the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel Doing so will automatically delete all collected information from the internal storage drive The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA obligations under its standard limited warranty in any way TOSHIBA standard limited warranty terms and limitations...

Page 71: ...ility do the following 1 Save your work 2 Click Start Point to the arrow beside the Shut down button and then select Restart 3 Hold down the F2 key and then release this key one second after the computer is power on To save the changes and exit the utility press the F10 key and proceed by selecting Yes or select Exit Exit Saving Changes Yes The computer restarts immediately User s Manual 5 9 ...

Page 72: ...n this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from TOSHIBA Support If you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first The items detailed in this che...

Page 73: ... Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you see Do ...

Page 74: ...ds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simultaneousl...

Page 75: ...ey Advanced option F2 TOSHIBA Setup Utility F12 Boot Menu 0 zero Recovery options If your computer starts to load the Operating System instead of desired advanced options do the following 1 Click Start Point to the arrow beside the Shut down button and then select Restart 2 Hold down the corresponding key and then release this key just after the computer is power on 3 Follow the on screen instruct...

Page 76: ...e trouble turning on the computer with the AC adaptor connected check the status of the DC IN Battery indicator Refer to the Power Condition Descriptions section for further information Problem Procedure AC adaptor does not power the computer Check the connections to make sure that the power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord...

Page 77: ... these instances you should fully discharge the battery and then attempt to charge it again Check the Power saver option under Select a power plan in the Power Options Real Time Clock Problem Procedure The BIOS setting and system date time are lost If the RTC battery becomes completely discharged the real time clock and calendar will stop working The RTC battery should be replaced only by your dea...

Page 78: ...r reseller or dealer Internal Storage Drive Problem Procedure Computer does not boot from internal storage Check to see whether there is a disc in the external optical disc drive if so remove it and try to start the computer again If this has no effect check the Boot Setting setting within the TOSHIBA HWSetup Slow performance You should perform a Windows Factory Reset following instruction in Syst...

Page 79: ...connect it to a free USB port in order to ensure that it is firmly attached Double clicking does not work In this instance you should initially try changing the double click speed setting within the Mouse Control utility 1 To access this utility click Start Control Panel Hardware and Sound Mouse 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and...

Page 80: ...o both the device documentation and the operating system documentation Sound system In addition to the information in this section also refer to the documentation supplied with your audio device Problem Procedure No sound is heard Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secure Check within the Windows Device Manag...

Page 81: ... wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When booting up the computer screen of BIOS setting and etc might not be indicated correctly if the power saving f...

Page 82: ...plication is running on the computer and that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer The built in Bluetooth hardware cannot operate simultaneously with another Bluetooth controller If you are still unable to resolve the problem contact TOSHIBA Support TOSHIBA support If you require any additional help usin...

Page 83: ... and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current information and support TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware related refer to the information listed in the accompanyin...

Page 84: ...x 20 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 meters maxim...

Page 85: ...l Data Signal I O 13 HSYNC Horizontal Sync Signal O 14 VSYNC Vertical Sync Signal O 15 SCL Serial Clock Signal O I O I Input to computer I O O Output from computer AC Power Cord and Connectors The AC input plug of the power cord must be compatible with the various international AC power outlets and the cord must meet the standards for the country region in which it is used All cords must meet the ...

Page 86: ...3VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug configuration must be a 2 15P 250 V or 1 15P 125 V and three pin plug configuration must be 6 15P 250 V or 5 15P 125 V as designated in the U S National Electrical code handbook and the Canadian Electrical Code Part II The following illustrations show the plug shapes for the U S A and...

Page 87: ...erest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group This Bluetooth product is not compatible with devices using Bluetooth Version 1 0B specifications The wireless devices have not completed verification of connection and operation with all devices which are using the Wireless LAN or Bluetooth radio technology Bluetooth and Wireless L...

Page 88: ...entified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment for example airports you are encouraged to ask for authorization to use the wireless device prior to turning on the equipment Wireless LAN Technology The wireless communication function of the computer supports some wireless communication devices Only some mo...

Page 89: ...perating System Microsoft Windows Networking Media Access Protocol CSMA CA Collision Avoidance with Acknowledgment ACK Radio Characteristics Radio Characteristics of Wireless LAN module might vary according to Country region where the product was purchased Type of product Wireless communication is often subject to local radio regulations Although Wireless LAN wireless networking products have been...

Page 90: ... Bluetooth functions of the computer and an external Bluetooth adaptor simultaneously For reference Bluetooth wireless technology has the following features Security Two advanced security mechanisms ensure a high level of security Authentication prevents access to critical data and makes it impossible to falsify the origin of a message Encryption prevents eavesdropping and maintains link privacy W...

Page 91: ...dulation 1 Maximum 2 5mW 4dBm EIRP Equivalent Isotropically Radiated Power is permitted to use 2 Maximum 100mW 20dBm EIRP is permitted to use with the following conditions Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and resources accounting systems Permitted to use SRD for oth...

Page 92: ...ng and resources accounting systems or security systems 3 Maximum EIRP density is 10mW MHz Maximum 100mW 20dBm EIRP Indoor applications is permitted to use Ukraine Limited implementation EIRP 100mW 20dBm with built in antenna s maximum gain is 6dBi Restrictions for Use of 5725 5875MHz Frequencies in Europe Russian Federation Limited implementation When duty cycle is 0 1 or using LBT Listen Before ...

Page 93: ...ation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Ce dispositif est conforme à la norme CNR 247 d Industrie Canada applicable aux appareils radio exempts de licence Son fonctionnement est sujet aux deux conditions suivantes 1 le dispositi...

Page 94: ...en the antenna and the user should not be less than 20cm Please refer to the computer user s manual for the details regarding antenna location The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s website www hc sc...

Page 95: ... power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio station and specified low power radio station 1 Important notice The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power...

Page 96: ...1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation 3 1 The interference range of this equipment is less than 10 m 4 This equipment uses a frequency bandwidth from 2 400 MHz to 2 483 5 MHz It is impossible to avoid the band of mobile object identification systems 4 About the JEITA 5 GHz Wireless LAN supports W52 W53 W56 Channel Device Authorization This devic...

Page 97: ...situation where no system administrator presents it is strongly recommended that you turn off the AMT function before connecting to a network If the AMT function is NOT turned off there is a danger that the management of AMT function will be abused by other parties which possibly lead to the leak of sensitive and or proprietary information data loss HDD SSD erasure or file overwritten To start usi...

Page 98: ...on the US keyboard layout The following table shows examples of the special characters in US keyboard layout Special character you want to input Corresponding number key SHIFT key a number key 1 2 3 4 5 6 7 8 9 0 3 Select Intel R AMT Configuration and press the Enter key 4 Select Manageability Features Selection and press the Enter key 5 Select Disabled and press the Enter key 6 Press the Y key an...

Page 99: ...lt with your system administrator about details AMT function cannot be operated using a USB LAN adaptor The useable system memory for models equipped with the AMT function is 16 64 MB less than that of models not equipped with the AMT function The amount of the difference depends on the amount of memory installed Notes for system administrators Intel AMT is enabled by default in the Management Eng...

Page 100: ...eed network connections use of complex modeling software such as high end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 86 F or 25 C 77 F at high altitude all temperature refere...

Page 101: ...ding on usage Battery might not charge while computer is consuming full power After going through many charge and discharge cycles the battery loses its ability to perform at maximum capacity and needs to be replaced This is a normal phenomenon for all batteries To check whether you can purchase a new battery pack see the accessories information that is shipped with your computer Internal Storage ...

Page 102: ...ction standards included in certain media may prevent or limit recording or viewing of the media Glossary The terms in this glossary cover topics related to this manual Alternate naming is included for reference Abbreviations AC Alternating Current AMT Intel Active Management Technology ASCII American Standard Code for Information Interchange BIOS Basic Input output System BD ROM Blu ray Disc Read...

Page 103: ...MI CEC High definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per second MMC MultiMediaCard OCR Optical Character Recogn...

Page 104: ...HC Secure Digital High Capacity SDXC Secure Digital Extended Capacity SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin film Transistor URL Uniform Resource Locator USB Universal Serial Bus WAN Wide Area Network WQHD Wide Quad High Definition www World Wide Web User s Manual 7 21 ...

Page 105: ...nts 3 4 D DC IN Battery indicator 3 7 Display automatic power off 5 2 Documentation list 2 1 E Equipment checklist 2 1 External monitor problems 6 10 G Graphics Processing Unit 3 6 H HW Setup accessing window L LAN cable types 4 15 connecting 4 15 LAN jack 4 14 M Media care Card care 4 10 memory media card inserting 4 10 removing 4 11 Memory media slot 4 9 microSD SDHC SDXC Card note 4 9 Moving th...

Page 106: ...DD 6 7 Memory Media Card 6 7 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 9 TOSHIBA support 6 11 USB device 6 9 USB mouse 6 8 R Recovery hard disk drive 2 12 Recovery Media 2 12 S SD SDHC SDXC Card formatting 4 9 Security lock 4 18 SIM Card installing 4 12 removing 4 12 Sleep Mode setting 2 7 System automatic 5 3 Sound system problems 6 9 SSD automatic power off 5 3 T TO...

Page 107: ...Instruction Manual for Safety and Comfort ...

Page 108: ...tion 12 Main Unit 15 Systems Peripherals 22 Computer User Comfort Recommendations 27 Good Working Posture 27 Viewing Recommendations 28 Using the product with an external keyboard mouse or monitor 28 Typing style 29 Taking breaks and varying tasks 29 Mobile computing tips 30 Transporting the product 30 Seeking additional help 30 Check list 31 ...

Page 109: ...time of publication to ensure the accuracy of the information provided herein such information is subject to change without notice TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND OR NONINFRINGEMENT OF THIRD PARTY RIGHTS ARE...

Page 110: ... observed to avoid hazards that could cause bodily injury and or property damage User Instructions which should be observed to maximize the use and enjoyment of your product The Safety Instructions contained in this Manual have been categorized according to the seriousness of the potential hazards through the use of Signal Words Signal Words Meaning Indicates an imminently hazardous situation whic...

Page 111: ... cause serious injury or a fire and could also damage the battery and product Always wrap the battery in plastic or place it in a plastic bag whenever transporting it to avoid exposing the terminals to another conductive object which could result in serious injury Always cover the metal terminals with insulating tape when disposing of the battery to prevent accidental short circuiting which could ...

Page 112: ...caustic liquid to leak It can also cause failure malfunction or loss of stored data Use of correct battery Always use the correct battery provided with your product or an equivalent battery specified in the User s Manual Other batteries have different voltage and terminal polarities Use of non conforming batteries could generate smoke or cause fire or rupture possibly resulting in serious injury B...

Page 113: ...ot limited to the loss of data Disposal of used batteries Always dispose of used batteries in compliance with all applicable laws and regulations Put insulating tape such as cellophane tape on the electrode during transportation to avoid a possible short circuit fire or electric shock Failure to do so could possibly result in serious injury Never leave the dry cell battery in the product for a lon...

Page 114: ...essive force to be applied to the connector section which could cause a product failure or fire possibly resulting in serious injury Handling the AC adaptor power cables cords or plugs When handling the power cable cord follow these precautions Never tamper with the power cable cord or plug Never splice or alter a power cable cord Never bend or twist a power cable cord Never pull on a power cable ...

Page 115: ...ctors or connector base turn the power off and disconnect the power plug Then clean the connector and or connector base with a dry cloth Continuing to use your product without cleaning the power plug may result in a fire or an electric shock possibly resulting in serious injury Only use TOSHIBA AC adaptor Always use the TOSHIBA AC adaptor that was provided with your product or use AC adaptors spec...

Page 116: ...th the AC adaptor The surface of the AC adaptor can become hot when in use for long periods Avoid prolonged contact to prevent skin irritation and or heat injury Inserting the battery When installing a battery or before moving your product always make sure the battery is inserted correctly and securely If the battery falls out while you are carrying your product you could be injured or the battery...

Page 117: ...ies in reverse polarity For more information on batteries please refer to your product User s Manual Storing your product If you do not intend to use your product for a long period of time disconnect the power plug from the plug socket and store your product in a plastic bag to avoid dust accumulation NOTE ...

Page 118: ... off the power to your product when visiting medical facilities such as hospitals or when near electronic medical equipment Radio waves antenna line noise AC adaptor or electromagnetic waves product circuits could adversely affect electronic medical devices and equipment This may result in an accident or malfunction of the device or equipment which could possibly result in serious injury Turn Wi F...

Page 119: ...automobile dealer if the car has an adequate electromagnetic compatibility EMC Radio waves from your product can potentially hamper safe driving Depending on car model your product can rarely affect car electronic equipment if it is used in a car Turn off the power to your product when it is interfering with radio equipment If your product interferes with radio equipment turn your product power of...

Page 120: ...t your privacy and guard against identity and or data theft However please note that even with security settings activated experienced malicious hackers may still be able to gain access to your network and or secured data The Access Point AP security settings determine the wireless network security not your wireless product If the AP has not been configured for security then your wireless product ...

Page 121: ...causing serious injury Provide adequate ventilation Always make sure your product and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet even if your product is in Standby mode In this condition observe the following Never cover your product or AC adaptor with any object Never place your product o...

Page 122: ...nter Failure to follow these instructions could result in serious injury or permanent damage to your product Never allow metal objects such as screws staples and paper clips to enter your product or keyboard Foreign metal objects can create a short circuit which can cause product damage and fire possibly resulting in serious injury If a metal object should accidentally enter your product immediate...

Page 123: ...wash it off immediately to prevent skin rash If LCD liquid should accidentally contact your eyes always rinse them immediately with large amounts of water and obtain prompt medical attention If any of the LCD liquid contacts your clothes remove them immediately and wash with a synthetic detergent Failure to follow these instructions may result in serious injury Never touch the LCD if it is damaged...

Page 124: ...ons as a function of system activity Avoid extended contact between your product base or palm rest and your skin Under certain operating conditions such prolonged contact between your product base or Palm Rest and your skin may result in skin irritation and or heat injury Consider using a hard product insulating pad or similarly suitable hard insulating material when using a product on your lap Di...

Page 125: ...product or AC adaptor on a wooden surface furniture or any other surface that could be marred by exposure to heat since your product base and AC adaptor s surface increase in temperature during normal use Always place your product or AC adaptor on a flat and hard surface that is resistant to heat damage Never operate your product during a thunderstorm Never operate your product on AC power during ...

Page 126: ...r product Never use benzine thinner or other chemicals to clean your product Never use benzine or naphtha petroleum thinner or other chemicals when cleaning your product AC adaptor or storage device The use of benzine or naphtha petroleum thinner or other chemicals may result in deterioration deformation or discoloration of those items and the loss of data Take a rest periodically When using this ...

Page 127: ...ntation or Toshiba website for details Always avoid abrupt changes of temperature or humidity Never place close to heat radiating appliances such as a heater Never place close to corrosive chemicals Never place close to magnetic field radiating appliances such as a stereo speaker Always place this product on a hard flat surface Provide a sufficient space behind your product to allow easy adjustmen...

Page 128: ...our product or remove screws or in any way attempt to alter or disassemble your product Never try to connect a peripheral device except as instructed in the manual Doing so could damage your product or cause serious injury including electric shock and burns Headset and earphone volume level notice Do not set the volume too high when using headphones Continuous exposure to loud sound can harm your ...

Page 129: ...at is not an authorized Toshiba part or product make sure the device or software can be used with your product Use of incompatible devices may cause injury or may damage your product Do not use cracked deformed or repaired CDs DVDs and Blu ray discs Never use a cracked deformed or repaired CD DVD Blu ray Disc Fragments from a damaged CD DVD Blu ray Disc could cause injury Closing the optical drive...

Page 130: ... Never remove the key caps on your keyboard Doing so could cause damage to the parts under the key caps Do not turn off power while application software is running Never turn off the power while an application is running Doing so could cause loss of data Do not turn power off or remove external storage device while it is writing or reading media Never turn off the power disconnect an external stor...

Page 131: ...ray discs Take proper care of your CD DVD Blu ray discs to avoid data loss or damage to the disc or to the optical drive Never bend a CD DVD Blu ray Disc Never damage the surface of a CD DVD Blu ray Disc Never place the CD DVD Blu ray discs in direct sunlight Never expose the CD DVD Blu ray discs to extreme heat or cold Never place a heavy object on a CD DVD Blu ray Disc Never write on or otherwis...

Page 132: ...te for a target file Putting files in the Recycle Bin and emptying the Recycle Bin Reformatting the media Reinstalling an operating system from the recovery media The procedures above delete only the initial part of the data used for file management This makes the file invisible to the operating system but the data can still be read by specialized utilities If you dispose of your product please de...

Page 133: ...your wrists are straight when typing However if the product is on a worksurface that is above your elbow height you may need to slope the product to keep your wrists straight Work with relaxed shoulders When typing keep your wrists straight and try not to rest your wrists on the product Support your arms on your forearm area The forearms can be supported by the chair arm supports or the desk surfa...

Page 134: ...rds such as the split curved keyboard may improve shoulder and arm comfort Select a mouse that is comfortable for you to use Don t rest your wrists on the edge of the keyboard or on the work surface when typing The monitor should be about an arm length away while sitting back in the chair The monitor should be centered in front of your body Viewing Recommendations Using the product with an externa...

Page 135: ...hand postures or high gripping force It is helpful to change the type of pointing device that you use on a regular basis to avoid working in just one hand posture Change they way you work so that you are not stuck in the same posture for long periods of time Some people find it comfortable to occasionally stand while using the product To do this properly the product needs to be on an elevated surf...

Page 136: ...ovide adequate ventilation section in this Instruction Manual for Safety and Comfort Carrying your product for a long time may lead to shoulder and arm fatigue If you carry your product with other items consider using an ergonomically designed computer case Follow the advice from your company health and safety staff Contact them if you need assistance making adjustment to your workstation or adjus...

Page 137: ...nting device Are your hands and wrists aligned in a comfortable straight posture Are your arms supported in the forearm area not at the wrist Do you hold the mouse or trackball with a loose relaxed hand Do you use a light touch when typing or using the mouse Do you clean your mouse or trackball regularly Is the top of your monitor close to eye level Is the monitor about an arm length away Have you...

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