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Advanced Operation

Account Code Calls

Strata CTX DKT3000/2000-Series Telephone 05/02

23

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CTX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CTX System Administrator.

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.

➤

To dial using Forced Account Codes

1. Place a call in the normal method.

If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.

2. Enter the account number.

When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.

You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your CTX System Administrator for these numbers:

1)

911

2)

_______

3)

_______

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Summary of Contents for DKT3020 SD

Page 1: ...Telecommunication Systems Division May 2002 DKT3000 2000 Series Digital Telephone User Guide Digital Business Telephone Systems ...

Page 2: ...s as engineering or manufacturing methods may warrant CTX UG D3K2K VB 4016213 Version B May 2002 Copyright 2002 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information ret...

Page 3: ...Y OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE ...

Page 4: ...r s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to an...

Page 5: ...e Grand Tour DKT3000 series Telephones 1 Fixed Buttons 2 Flexible Buttons 3 Liquid Crystal Display 3 DKT2000 series Telephones 4 Fixed Buttons 5 Flexible Buttons 6 Liquid Crystal Display 6 Chapter 2 The Basics Important Read First 7 What s My Line 7 Which Outgoing Incoming Call Features Do I Have 8 Making a Call 9 Hot Dialing 9 Spkr Button 9 Handset 9 Answering a Call 10 ...

Page 6: ...ding Voice Mail to a Conference 15 Connecting Two Outside Lines 15 Hold 16 Exclusive Hold 16 Automatic Hold 16 Consultation Hold 16 Volume Control 17 LCD Contrast Adjustments 17 Chapter 3 Advanced Operation Using Your LCD 19 Soft Keys 20 Soft Key Example 21 Advisory Messages 22 Account Code Calls 23 Verified Non Verified Account Codes 23 Forced Account Codes 23 Voluntary Account Codes Verified Non...

Page 7: ... Setting DND for Another Extension 38 Door Lock s 38 Door Phone s 39 Emergency Ringdown 40 Language Codes 40 Off hook Call Announce 41 Override Calls 42 Busy Override 42 Do Not Disturb Override 42 Executive Override 43 Destination Restriction Traveling Class Override 43 Class of Service Override 44 Privacy Override 44 Paging 44 Answering a Page 45 All Call Page 45 Emergency Page 45 Privacy 46 Redi...

Page 8: ... Alphanumeric Entry 60 Chapter 5 User Programming Programming Feature Buttons 63 User Programming Mode 64 Flexible Button Codes 64 Setting Changing a Flexible Button s Function 65 One Touch Buttons 66 Changing a One Touch Button 66 To Use a One Touch Button 67 Setting Changing a Personal Speed Dial Code 67 Feature Codes 68 LED Indicator Details 73 Chapter 6 DADM DSS Console DADM 76 Buttons and LED...

Page 9: ...0 Series Telephone 05 02 v Paging 80 Call Forward Override DSS Override 80 Night Transfer Button 80 Appendix A Centrex Application Flexible Directory Numbering 81 Centrex Feature Buttons 81 Ringing Repeat 81 Delayed Ringing 82 Appendix B Button Labels 83 Index 87 ...

Page 10: ...Contents Appendix A Centrex Application vi Strata CTX DKT3000 2000 Series Telephone 05 02 ...

Page 11: ...s are presented alphabetically and when applicable include LCD information Chapter 4 DKT3014 LCD Features explains how to use the DKT3014 SDL features It also includes a guide to the Stratagy ES voice mail Soft Keys Chapter 5 User Programming provides instructions on programming Flexible Button features setting One Touch buttons changing Personal Speed Dial numbers and other user programmable func...

Page 12: ...mber Press to answer a call to the Extension Number Each station can have multiple extension buttons Incoming calls ring the extension button s from the top down For example station 10 s extensions ring 10 1 first then 10 2 10 3 and 10 4 A station is considered busy when all extensions are being used Note The naming convention for DKT assignments within Toshiba is Directory Numbers For clarity and...

Page 13: ...he back of the document s title page Refer to the following for more information Strata CTX 3001 2001 Digital Single Line Telephone Guide Strata CTX 3000 2000 series Digital Telephone Quick Reference Guide Strata CTX WinAdmin Application Software and Documentation Library See Figure 10 Grey words within the printed text denote cross references In the electronic version of this document Library CD ...

Page 14: ...Introduction Related Documents Media x Strata CTX DKT2000 3000 Series Telephone 05 02 ...

Page 15: ...4 SDL 14 button with eight line by 24 character tilting LCD and 16 Soft Key buttons shown on page 57 All of the above Toshiba speakerphones enable you to place and receive calls without lifting the handset Toshiba LCD telephones provide easy access to frequently used features Prompts guide you through specific tasks They also provide Outside Line Identification User Name Number Call Duration Date ...

Page 16: ...enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics 5649 Dial Pad Handset Red Green LED Indicators Fixed Buttons Page Scroll Mode Feature Msg Mic Redial Spdial Spkr Cnf Trn Hold Vol LCD Display LCD Control Buttons Soft Keys Flexible Buttons also known as Programmable Buttons PB Microphone Location Z Q ...

Page 17: ...umbers or feature access code sequences onto a single button Note See Table 12 on page 83 for a complete list of Feature Access Buttons and One Touch Buttons Liquid Crystal Display Your Liquid Crystal Display LCD shown right shows Desk Clock and Calendar in idle mode Call Duration during an outside call Operational Advisory and Notification messages LCD Control Buttons There are two types of LCD b...

Page 18: ...rmation HDWXUH will be used in the future DKT2000 series Telephones The following speakerphone models belong to the 2000 series DKT2010 S 10 button speakerphone DKT2010 SD 10 button with LCD DKT2020 S 20 button DKT2020 SD 20 button with LCD shown below DKT2020 FDSP 20 button with LCD and External Microphone jack DKT2001 See the Strata CTX DKT3001 2001 Digital Single Line Telephone User Guide An il...

Page 19: ...phone Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics 5972 Dial Pad Handset Red Green LED Indicators LCD Display LCD Control Buttons Soft Keys Flexible Buttons Fixed Buttons Microphone Location ...

Page 20: ...k and Calendar in idle mode Call Duration during an outside call Operational Advisory and Notification messages Important The LCD width of the DKT2000 series telephones is shorter than the DKT3000 series LCDs This difference causes some features to display differently LCD Control Buttons There are two types of LCD button functions LCD Control Buttons and Soft Keys The DKT2000 series LCD Control Bu...

Page 21: ...heck boxes throughout this book to mark which features you have Note LEDs on your telephone flash at different speeds depending on the function performed Flash rates can be found under LED Indicator Details on page 73 What s My Line Throughout this guide the word Line is mentioned For example you will be instructed to select a Line Line can be Line button Pooled Line Group button Group Line button...

Page 22: ...ming call you hear successive ring tones then lift the handset or press 6SNU to answer the call Voice First Signaling Internal incoming call your telephone does not ring instead you hear a long tone then the caller s voice Talk in the direction of your telephone or answer the call as you normally would by lifting the handset or pressing 6SNU Switching Signaling Check with your CTX System Administr...

Page 23: ...ine Your extension or LQH button lights depending on system programming Dial tone plays through the speaker The Spkr and Mic LEDs light 2 Dial the number Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc play through the speaker 3 When connected you can continue to use the speakerphone or lift the handset and continue the conversation Handset 1 To make a call lift t...

Page 24: ...inging line flashing green LED Once connected you can continue on the speakerphone or lift the handset Handsfree Answerback If you have a speakerphone it may be programmed for Handsfree Answerback You hear a single long tone followed by the caller s voice The extension LED flashes green incoming call The Mic LED lights steady red microphone is active The Spkr LED flashes red 1 Do not lift the hand...

Page 25: ... Msg LED 1 On an LCD telephone if you see a press 6FUROO to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have 2 Press 0VJ then lift the handset Your telephone rings the extension or voice mail device that sent the indication The LED c...

Page 26: ...s you back 4 To turn Off a Message LED that you have set on another extension press plus the extension number that has the message light set Then hang up to release your telephone Microphone To turn the Microphone On Off when the speakerphone is active Spkr LED is On press 0LF When the Microphone is On the Mic LED is On steady red When the microphone is Off the Mic LED is Off and you cannot be hea...

Page 27: ...g single tone then announce the call over the called telephone s speaker 3 Transfer with Camp On If the station to which you want to transfer the call is busy you may hang up and the transferred trunk or station will be camped on to the busy destination To transfer a call directly to Voice Mail VM 1 While on a call press QI 7UQ 2 Enter 3 Enter the VM mailbox number usually the same as the extensio...

Page 28: ...aced on a LQH that appears on your telephone the LED also flashes green 4 Repeat the above steps to add lines to the conference Keep in mind the maximum number of allowed conference parties Note When the master of the conference hangs up the control is automatically transferred to the first internal station added to the conference call If no other internal stations are included in the conference c...

Page 29: ...rol the VM with touchtones or Soft Keys Connecting Two Outside Lines 1 While talking on an outside call press QI 7UQ You hear dial tone The extension LED flashes conference rate 2 Dial an outside line access code and outside telephone number 3 After the party answers press QI 7UQ The extension LED flashes in use rate and all parties are conferenced If you receive a busy tone or if the station does...

Page 30: ...Hold This feature enables you to place a call on hold so that only you can retrieve it While on a call press ROG twice That line s LED flashes green while appearances of the line at other stations are steady red in use Automatic Hold This feature enables you to place a call on hold by pressing another LQH button no need to press ROG Make sure this feature is programmed on your system if not existi...

Page 31: ...e Handsfree Answerback and Speaker Off hook Call Announce Make sure the telephone is idle and the handset is on hook Press the 9RO to increase volume and 9RO to decrease volume This adjusts volume for your telephone s ring tone Handsfree Answerback and Speaker Offhook Call Announce simultaneously To adjust handset Beep Tone 1 With the handset off hook dial the Beep Tone Adjustment Code default cod...

Page 32: ...The Basics LCD Contrast Adjustments 18 Strata CTX DKT3000 2000 Series Telephone 05 02 ...

Page 33: ... to learn more about its functions In its idle state the LCD is a desk clock and calendar When you are on an outside call the call duration displays A on the LCD readout shown at right indicates there is more data to display Press 6FUROO to advance through the information Press 3DJH to switch from the Call Forward CF display to the User Name display 5800 AUG 08 MON 03 56 CF ALL 202 203 Mode Page S...

Page 34: ...o a conference while on a conference call LINE Adds a CO line to an existing call while in the Conference mode The LCD prompts you to access a CO line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Enables you to enter a Page Group number 01 16 RING Makes a called station ring whe...

Page 35: ...You will be prompted to dial the desired station The RTRN Soft Key press 6FUROO enables you to return to the original caller without making a conference Until the call is answered you see the screen shown right When the call is answered you see the screen shown right TRNS exit the call and transfer the first party to the second JOIN create a conference with you and both other parties RTRN drop the...

Page 36: ... button or phantom directory number button to hear dial tone Note A phantom directory number button is similar to an extension button that is shared on other telephones 2 Press Message No see table any additional digits such as time etc 3 Go on hook or press 6SNU to release the line To clear the registered message 1 Go off hook or press your extension button or phantom directory number button to h...

Page 37: ...inistrator Forced Account Codes Some applications require you to enter an Account Code These Forced Account Codes may be verified or non verified depending upon the application but in either case the caller must enter a code before proceeding To dial using Forced Account Codes 1 Place a call in the normal method If the call requires an Account Code a burst of tone Success Tone is heard after diali...

Page 38: ... prompt disappears upon entry of the first account code digit After the account code is entered the time indicator is restored in the LCD 3 If your station is set for Verified Account Codes you hear confirmation tone when the code is valid If the code is invalid you hear two short tones 4 Enter the Account Code Your conversation is not interrupted To enter an Account Code using access codes Note I...

Page 39: ...aling the number To activate Automatic Busy Redial 1 When you reach a busy number press XWR XV 5HGLDO or QI 7UQ The LED flashes red You hear confirmation tone 2 Hang up or press 6SNU The system redials up to five to 20 times every 30 to 180 seconds depending on system programming Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available The extension and Spk...

Page 40: ...one then busy tone resumes 2 Hang up You can make other calls while waiting 3 When the called station or outside line becomes idle your telephone rings with a fast LED If you called a busy station the extension LED flashes green incoming call and the called number displays If you called a busy outside line the extension LED flashes green incoming call rate The seized line s number displays 4 Answe...

Page 41: ...usic source 1 16 If the music source is a single digit press before pressing 6SNU If the source is omitted then the last selected music source is selected To cancel background music on your telephone speaker Press 0 or press an extension button 6SNU To enable background music over your external paging speakers Press 0 H W and enter a source number 1 16 to select a music source or press an extensio...

Page 42: ...g the call The following calls to your station can be forwarded Internal calls Auto Attendant calls Outside lines that ring only your station Transferred internal or incoming line calls Call Forward Categories You can set Call Forward for the following categories of calls Within these categories you can use five different types of Call Forward Settings Call Forward Any Call Forwards any call wheth...

Page 43: ...ll calls to your station whenever you do not answer the call within a designated time set by you when you enable the feature Call Forward Busy Do Not Disturb No Answer Forwards all calls to your station whenever you are busy in the DND mode or after ringing and you do not answer the call within a designated time set by you when you enable the feature Call Forward Cancel Cancels the set Call Forwar...

Page 44: ...to prevent unauthorized changes The code applies to the station to be forwarded not to the station entering the code Note In the following table Tone means that a confirmation tone will play at that point in the sequence Table 2 Call Forward Procedure Feature Button Sequence Call Forward Any Call Internal and Incoming Line Calls Forwards any call whether an internal call or incoming line call All ...

Page 45: ...oming Line Call Set for Another Station Enables you to set forwarding of incoming line calls for another telephone within your telephone system All Calls Ext button Tone ext no Pass Code Tone Dest No Tone Busy Ext button Tone ext no Pass Code Tone Dest No Tone No Answer Ext button Tone ext no Pass Code Tone Dest No Tone Timer Busy No Answer Ext button Tone ext no Pass Code Tone Dest No Tone Timer ...

Page 46: ...ts The Call Park feature enables you to hold a call temporarily in a location other than your telephone These areas are called orbits You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number You can specify one of 20 General Park Orbits 7000 7019 or a valid extension number within the system Once you have parked a call in an orbit you can Hang up and r...

Page 47: ...ber To retrieve a parked call 1 Press 3DUN LQ 2UELW or press your extension button 2 Enter the Orbit Number where the call is parked or for the extension from which you are calling You cannot use to retrieve a parked call The extension LED flashes at the in use rate when the call is retrieved Call Pickup You can pick up a call that is ringing another station s extension a call placed on hold at an...

Page 48: ...ny line appearance of the telephone specified by its Primary extension number Directed Group Group No Picks up a call ringing to a extension in the specified Pickup Group Directory Number Ext No Picks up a call ringing to the specified extension number only Other lines ringing on the same telephone are unaffected Any External Call Picks up any incoming outside line call For Calls On Hold Dialing D...

Page 49: ...p on tone beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call To answer a waiting call by placing the current call on hold Press ROG The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing extension button You ar...

Page 50: ...ecurity code If accepted the call will proceed 4 If you receive busy tone and you want to dial another number while the station is still ringing press and repeat Step 2 Direct Station Selection Buttons Hotline This optional feature enables you to use a 66 button to connect directly to another station s line extension The DSS LED shows the status idle busy of the station and or the station s primar...

Page 51: ...ou put your Primary extension into DND mode all calls to that telephone are rejected If your extension is set for Call Forward Busy or Call Forward Busy No Answer the call is redirected to the forwarding destination immediately If you put an extension other than the Primary extension into DND only calls to that extension on your telephone will be blocked Appearances of that extension on other tele...

Page 52: ...ear Entry Tone ext no hear Entry Tone old pass code hear Entry Tone new pass code hear Success Tone If you activate DND while a call is ringing the ringing stops The LED continues to flash on your telephone and ring on other appearances Door Lock s Your telephone may have 8QORFN RRU button s Each 8QORFN RRU button is programmed to unlock a specific door Check with your CTX System Administrator to ...

Page 53: ... CTX system with up to 24 as the maximum for larger systems LCD telephones display the door phone name ID when calls are made to or from door phones Check with your CTX System Administrator to find out the names and locations of your system s door phones and record them below To answer a door phone call Lift the handset while the door phone is still ringing The extension LED flashes green in use a...

Page 54: ...ble period it can be automatically treated as an Emergency Call and directed to an emergency destination The station may have partially dialed a number or have dialed no digits at all Each station is programmed with its specific emergency ringdown destination A station number or a group pilot number can be specified as an emergency ringdown destination In a private network the station or pilot num...

Page 55: ...ne without hearing the busy tone and without dialing To answer a Handset OCA call While you have a call in progress you hear one tone in your handset to indicate that a second station is calling Press 0VJ to toggle between the new and original callers You talk to the new caller for as long as you hold down 0LF When you release the button you return to the original caller In both cases neither call...

Page 56: ...ng a busy station press A muted tone is heard at the busy station indicating that a call is waiting The station number displays Do Not Disturb Override Do Not Disturb DND Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in Your telephone may be programmed to block DND Override from other telephones Your station s LCD shows the station...

Page 57: ...as talking The called parties may hear an optional tone signal prior to your entering the conversation Your LCD displays EXEC OVR DENY if the station you called denies Executive Override If you do not have Override privileges you will camp on Destination Restriction Traveling Class Override Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone ...

Page 58: ... CTX System Administrator 4 Dial a telephone number Privacy Override This feature enables you to enter an established call on a line you share with another telephone Up to two station users can enter an existing CO line to station call i e up to three stations can be connected to a CO line You can also use this feature if the station that is already connected to the CO line is in the Privacy Relea...

Page 59: ...ge Group Stations are assigned to the All Call Page Group in system programming To make an All Call Page 1 With the handset off hook press OO DOO 3DJH or extension This pages all telephones in the All Call Page Group but depending on system programming you may or may not page external speakers 2 Make your announcement then hang up To answer an All Call Page Lift the handset off hook press extensio...

Page 60: ...d or a 3ULYDF RQ LQH button On a normally private telephone 3ULYDF 5HOHDVH allows other appearances of you line to join the conversation On a normally non private telephone 3ULYDF RQ LQH allows you to exclude others The Privacy condition may be toggled at any time during a conversation At the end of the conversation the line s privacy condition returns to its original state To use Privacy Release ...

Page 61: ...ne You have exclusive use of them If you have a DKT3014 large display telephone and want your named station speed dial numbers to appear on the display see your CTX System Administrator System All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the CTX System Administrator In some cases System Speed Dial will allow you to reach numbe...

Page 62: ... Entering would result in storing Station Speed Dial Number The LCD shows this number in the upper left corner If there is already a number stored it appears below the Speed Dial Number 5 Enter the desired destination It appears in the lower right of the LCD Instructions are given below for more complex dialing strings usually telephone numbers 6 Press the fixed 6SGLDO button or the Speed Dial fea...

Page 63: ...tory Dialing feature of DKT3014 large display telephones Advanced Speed Dial Operation Special Characters Speed Dial Numbers may include and Pause When using the Access Code input method see above it is also necessary to use to indicate you have finished entering the destination number This creates 14 functions to be input from the 12 buttons on the dial pad Long Speed Dial Numbers Speed Dial Numb...

Page 64: ... dial pulses access the outside line and dial the telephone number like any other call described in this user guide The Tone LED lights steady red and you are able to send touchtones with your dial pad The feature is cancelled when the call is completed Table 4 Dial String Characters Entry Meaning a 0 9 End of Speed Dial Number when entering via access code Escape functions as an escape key indica...

Page 65: ...tions of the Stratagy ES Voice Mail Soft Keys Once your telephone is connected to your Stratagy ES voice mailbox the LCD displays the Stratagy ES Main Menu options shown in Table 5 below You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone Table 6 shows a sample of some of the available Soft Keys For more information on Stratagy E...

Page 66: ...recording AUTO COPY Set Automatic Msg Copy BACK UP Backup rewind BSY GRT REC Record Busy Greeting BUSY GREET Select Busy Greeting toggle CALL SCREEN Change Call Screening On Off CANCEL Cancel recording CANCEL MSG CANC CNCL Cancel message and select new destination CHANGE Change notification digits CHG GREETING GRT GRT Change Greeting CONT DELETE Continuous Delete CONT PLAY Continuous Play DATE TIM...

Page 67: ...rward advance GUEST MBXES GST GST Manage Guest Mailboxes IMM ALL FAX SNDN Immediate Fax all faxes in folder IMM THS FAX SND1 Immediate Fax current fax doc MARK PRIVAT PRV PRV Set Private status On Off MARK URGENT URG URG Set Urgent status On Off MSG FOLDERS FLDR FLDR Manage Personal Folders MSG NOTIFY Change message Notification MULTI ENTRY MULTI MULTI Multiple Destinations NAME RECORD NAME NAME R...

Page 68: ... REDO Re enter name or Exit REPLAY Replay current message REPLY RPLY RPLY Reply to the current message RE RECORD RREC RREC Re record RESET PWORD RSET RSET Reset Guest Password RETRN RECPT RTRC RTRC Set Return Receipt request On Off REVIEW REVW REVW Review recording guest mailboxes REVIEW LIST REVW REVW Review current list REV OPTIONS Review Option Settings SAVE SAVE SAVE Save the message recording...

Page 69: ...to use when recording a call This feature requires the presence of a 5HFRUG and a 36 5 6 Pause Resume button on your telephone Feature codes are not available SEND MSG SEND SEND Send and Return to Main menu SET DAY Set the Day 1 31 SET HOUR Set the Hour 1 12 SET MINUTES Set the Minutes 0 59 SET MONTH Set up Month 1 12 SET YEAR Set up Year last two digits SPCL FUNCT SPCL Special Functions SND ALL F...

Page 70: ...changes to the in use interval flash rate You are now recording or if you want to record this call to another mailbox enter the mailbox number usually the extension number Finish by pressing The Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash...

Page 71: ... how to use the DKT3014 SDL shown below large screen directory display and individual name searches DKT3014 SDL Telephone 5908 Msg Mic Redial Spdial Spkr Cnf Trn Hold Vol Feature Scroll Mode Page FEB 19 MONDAY 12 00 FRED S NO 3371 DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR Z Q ...

Page 72: ...g page press the MORE Soft Key press PREVIOUS to page back 3 To select someone from the list press the Soft Key next to their name The system calls that number 5860 Soft Keys Feature Scroll Mode Page FEB 19 MONDAY 12 00 FRED S NO 3371 DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR Scrolling Directories Direct Station Selection System Speed Dial Personal Speed Dial Direct Station Selecti...

Page 73: ... that number and displays its directory information Internal Directory and External Directory External Directory enables you to search the System Speed Dial Numbers alphabetically typically external destinations Internal Directory enables you to search all of the internal name extensions alphabetically This saves time since you do not have to step through the lists screen by screen See Table 7 on ...

Page 74: ...ew adjacent pages 3 To select someone from the list press the Soft Key next to the name The directory information displays 4 Press the Soft Key next to the person or dept you wish to call The system calls and displays the directory information 5 Press any key to return to the idle screen or from the directory listing screen press EXIT to return to idle FRED J NO 3371 B BAKER G BALL F BAWLER S BRET...

Page 75: ...ght press the RIGHT Soft Key To backspace delete previous character press the LEFT Soft Key To cycle back to the first letter continue pressing the LEFT Soft Key Table 7 Dial Pad Alphanumeric Characters Press Dial Pad Buttons Number of times to press the dial pad button 1 2 3 4 5 1 A B C 2 D E F 3 G H I 4 J K L 5 M N O 6 P Q R S 7 T U V 8 W X Y Z 9 0 ...

Page 76: ...DKT3014 LCD Features Directory and Speed Dial Listings 62 Strata CTX DKT3000 2000 Series Telephone 05 02 ...

Page 77: ...e User Programming applies to LCD telephones only Programming Feature Buttons Digital telephone users can use the programming mode for customizing their Toshiba telephones without the aid of an Administrator or Service Technician The User Programming mode is accessed with a 3URJUDP button assigned to a Flexible Button or through an access code User Programming enables users to customize these feat...

Page 78: ...andset call waiting tone and microphone background noise cancellation option This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen User Programming Mode To enter User Programming Mode press the 3URJUDP button or dial USER PROG MODE appears on your LCD The Program LED is steady green To exit User Program Mode press 3URJUDP or go off and on hook press Note A DKT equipped with ...

Page 79: ...b On Off Call Forward CF Any Calls Door Lock Cancel All Call DSS Button Busy Flash Short No Answer Flash Long Busy No Answer One Touch Button CF External Outside Calls Paging All Call Page All Groups Busy Page Individual Groups No Answer Emerg Page Individ Group Busy No Answer Emerg Page All Groups Call Park Orbit Answer Page All Groups Call Pickup Phantom Extension Message Waiting Incoming Group ...

Page 80: ...ave created a One Touch button you can change the function by using the following procedure Changing a One Touch Button 1 Press to enter User Programming Mode 2 Press the One Touch button to be set 3 Enter the digits or special buttons for the function to be dialed You can include the following in the dial string Dial pad digits To program special characters see Table 9 A maximum of 32 characters ...

Page 81: ...ning ROG Indicates stop The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again Multiple stops can be programmed into one string a Pause 1 9 seconds If you need to pause longer than nine seconds enter additional pause escape sequences For example to insert a 17 second pause enter The display of a pause in the Speed Dial Number show...

Page 82: ...Automatic Callback Cancel Background Music Telephone Speaker On Ext button source number Telephone Speaker Off Ext button External Speaker On Ext button source number External Speaker Off Ext button Call Forward Any Calls Internal and External All Call Ext button Dest No Busy Ext button Dest No No Answer Ext button Dest No Timer Busy No Answer Ext button Dest No Timer Cancel Ext button Call Forwar...

Page 83: ... No Busy Ext button ext no Pass Code Dest No No Answer Ext button Dest No ext no Pass Code Dest No Timer Busy No Answer Ext button Dest No ext no Pass Code Dest No Timer Cancel Ext button ext no Pass Code Change Pass Code Ext button ext no old Pass Code new Pass Code Call Forward System Activate Cancel Call Park Activate QI 7UQ Orbit Number Retrieve Ext button Orbit Number System Orbits Call Picku...

Page 84: ...External Call Ext button Conferencing Three Way Dialing Dial Dial DISA Security Code Change old Security Code 1 15 digits new Security Code 1 15 digits Do Not Disturb Local On Local Off Remote On ext no Pass Code Number Remote Off ext no Pass Code Number Door Lock Control Door Lock Number Door Phone Calling Door Phone No Emergency Call Flash Short Flash Long LCD Language Change Language No LCR Out...

Page 85: ...n Network Access Code Private Network Private Network No Night Ring Answer Off hook Call Announce Manual Mode Voice First Tone First or Override Busy Do Not Disturb Executive Paging Page All Groups Page Individual Groups Group Number Emergency Page Individual Group Group Number Emergency Page All Groups Answer Page All Groups Answer for External Group Page Zone Number Repeat Last Number Dialed Tab...

Page 86: ...99 Index Number 400 499 Index Number 500 599 Index Number 600 699 Index Number 700 799 Start Application Substitution of Dial Substitution of Dial Travelling Class Override Enter Code Change Code Index Number old Code new Code User Programming Mode Voice Mail VM Direct Transfer to Voice Mail Ext Number Volume Control Beep Volume Control Ringing Table 10 Feature Access Codes continued Feature Featu...

Page 87: ...tion is only at the station that places the call on hold 4 pulses second for 1 8 second On Off 1 2 second On Off Hold Consultation during consultation transfer to another station 10 pulses second steady Hold Exclusive outside line 10 pulses second steady Hold Recall when held call recalls your idle station 1 second at 2 pulses second 1 second at 10 pulses second flashes Hold Exclusive Recall 1 sec...

Page 88: ...User Programming LED Indicator Details 74 Strata CTX DKT3000 2000 Series Telephone 05 02 ...

Page 89: ...ns and associated LEDs There s a 3000 series and 2000 series model for each of these units Digital Add on Module DADM adds 20 line feature buttons to digital telephones Up to two DADMs can be connected to a telephone Direct Station Selection DSS Console adds 60 line feature buttons to a digital telephone Available for system operators who do not have an attendant console ...

Page 90: ...s cannot be assigned to DADMs Each DSS button and LQH button has an LED that provides a status of the outside line or station assigned to it The DSS button acts like a speed dial button to a specific extension A station or line shows steady red when in use by others green when in use by the DADM A DSS LED will flash red while making a call and turn intermittently green once connected An outside Li...

Page 91: ...transfer an outside call to the associated station or make a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS button is ringing busy on a call or when the associated station is idle but all appearances of the station s extensions are busy or in use by other stations When the associated DSS button is in the Do Not Disturb mode the LED blin...

Page 92: ...le Station You can transfer internal or outside calls to an idle station from either a DSS console or a DADM To transfer a call to an idle station 1 Press the DSS button corresponding to the station to be called The call is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED flashes green You hear a single ring tone If using the Tone sign...

Page 93: ...xtension button it goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note If the busy station is in the Do Not Disturb mode the call will not transfer but will recall your telephone immediately If the call is not answered after a specified Recall time set in system programming camp on is canc...

Page 94: ...orgets to deactivate the Call Forward feature after returning to the office To override call forward with the console s associated telephone 1 Press QI 7UQ or extension button 2 Dial the station number set for call forward Make the call as you would from any other station This procedure assumes your station has a typical program setting To override call forward with your DSS Console Press the stat...

Page 95: ...ntire station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a pre programmed Flexible Button on your telephone instead of dialing a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button i...

Page 96: ...CTX DKT3000 2000 Series Telephone 05 02 Delayed Ringing Outside line or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing ...

Page 97: ...LDO Automatic Busy Redial Press to set up Automatic Busy Redial after receiving a busy tone on a dialed outside line call not available when calling on Tie or Direct Inward Dialing DID outside lines XWR DOOEDFN Automatic Callback Press to recall a busy station or station in the Do Not Disturb Do Not Disturb mode as soon as that station becomes idle or deactivates Do Not Disturb Also used for outsi...

Page 98: ...a station that belongs to a Pickup Group that your station is a member of LQH Line Press to answer or access an outside line 0VJ DLW Additional Messages Waiting 1LJKW 7UDQVIHU Press to control the system s outside line ringing pattern for after hours incoming calls 3DUN LQ 2UELW Park Press to park internal or outside calls in an orbit Call retrieval can be made locally from the same parking teleph...

Page 99: ...ed Dial a telephone number or feature access codes SD buttons can be used as either System Speed Dial numbers or Station Speed Dial numbers 6SG LDO QJ 3DXVH Pause Long Press to insert a 10 second pause when programming Speed Dial numbers 6SG LDO 3DXVH Pause Press to set either a one half or two second pause when programming Speed Dial numbers The pause time is set in system programming 6WDUW Start...

Page 100: ...Button Labels Delayed Ringing 86 Strata CTX DKT3000 2000 Series Telephone 05 02 ...

Page 101: ...ll page 45 alphanumeric entry 60 ANI 32 answering calls 9 attendant console 68 automatic busy redial 65 68 callback 26 callback cancel 65 68 hold 16 line selection 8 automatic hold 16 B background music BGM 27 65 68 busy override 42 button labels 83 programming 65 buttons 3000 series LCD 3 6 DSS on ADMs and DSS consoles 77 extension viii fixed 2 5 flexible 3 6 one touch 66 C caller ID 32 call forw...

Page 102: ...ries telephones 4 DKT3000 series telephones 1 do not disturb 37 70 override 42 door lock 38 control 70 door phone 39 calling 70 DSS 36 buttons on ADMs and DSS consoles 77 console 75 77 E emergency call 70 page 45 exclusive hold 16 executive override 43 extension number viii external directory 59 F feature access codes 68 flash 65 70 flexible buttons 3 6 codes 65 flexible directory numbering 81 for...

Page 103: ...tside line access 7 override access codes 71 busy 42 do not disturb 42 executive 43 privacy 44 travelling class 72 override calls 42 P paging 34 access codes 65 71 park 69 pass code 29 personal speed dial 59 pickup 33 pick up group calls 34 pooled line group 7 privacy 46 override 44 private network access 71 programming buttons 65 R redial 13 repeat last number dialed 71 ringing distinctive settin...

Page 104: ...e pulse dialing 50 tone signaling 8 transfer 13 travelling class override 72 two tandem CO line connection 15 U user programming 63 65 72 V voice first signaling 8 voice mail access codes 72 call record 55 conference 15 direct transfer 51 volume control 72 73 voluntary account codes verified non verified 24 ...

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