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Summary of Contents for CIX

Page 1: ...ge Installation Manual IP Attendant Console The Power of IP The Reliability of Toshiba CIX S T R A T A IMPORTANT Installing Technician Please read the entire contents of this Guide before starting installation ...

Page 2: ... goodwill inconvenience or exemplary special incidental indirect or consequential damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORM...

Page 3: ...d of your right to file a complaint with the FCC Service or Repair For service or repair contact your local Toshiba telecommunications distributor To obtain the nearest Toshiba telecommunications distributor in your area log onto www toshiba com taistsd pages support_dealerlocator html or call 800 222 5805 and ask for a Toshiba Telecom Dealer Radio Frequency Interference Warning This equipment gen...

Page 4: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 5: ...g the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the wa...

Page 6: ...ed by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and periphera...

Page 7: ...Step 2D DKT Button Assignments 1 4 Step 2E Make Attendant Group Assignments on CIX 1 5 Step 2F Set Up LAN 1 5 Step 2G Create Dial 0 Destination 1 6 Step 2H Direct CO Lines to Ring CIX Attendant Console 1 6 Attendant Console Operator Without Admin Rights 1 7 Step 3 Connect Hardware to Strata CIX 1 8 Step 4 Run the CIX Attendant Console 1 9 Chapter 2 Maintenance and Troubleshooting Software Upgrade ...

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Page 9: ...contains maintenance and administration information Organization This manual is divided into these chapters Chapter 1 Installation contains programming and installation instructions for the Strata CIX IP Attendant Console Chapter 2 Maintenance and Troubleshooting explains how to back up remove restore the console database as well as upgrade and troubleshooting procedures ...

Page 10: ... version date in the Publication Information on the back of the document s title page Strata CIX IP Attendant Console User Guide Strata CIX IP Attendant Console Quick Reference Guide Strata CIX IP Attendant Console Application Software and Documentation Library on CD ROM For authorized users Internet site FYI http fyi tsd toshiba com contains all current Strata CIX documentation and enables you to...

Page 11: ... CTX KL ATCON VA See the Strata IP Attendant Console User Guide or Quick Reference Guide or for sticker placement Mouse Note The customer must supply an LIPU IP station port for the speech path and a color VGA monitor 1024 x 768 resolution 65K colors or better CTX LCD MONITOR The Strata CIX system supports up to two Attendant Consoles Multiple consoles automatically share the incoming call load on...

Page 12: ...ecutive Override for others calling the console required p FB12 Enter 1 to enable Group Pickup preferred p FB13 Enter 1 to enable Directed Station Pickup preferred p FB14 Enter 1 to enable Directed Group Call Pickup preferred p FB15 Enter 1 to enable Directed DN Call Pickup preferred p FB16 Enter 1 to enable External Call Pickup preferred p FB17 Enter 1 to enable Directed CO Call Pickup preferred ...

Page 13: ...ssign the Attendant Console PDN to another DKT or station 2 Click on OK Notice that the program has changed to 260 3 Enter the first four digits of the xIPU card equipment number cabinet slot of LIPU do not enter a port number 4 In the 01 Type field pull down list select ATT 5 Toshiba recommends entering COS 10 at the following three prompts COS DAY1 10 COS DAY2 10 and COS Night 10 preferred 6 For...

Page 14: ...uired p FB30 Enter 2 to disable Automatic Line Hold Notes FB19 and FB30 settings can be changed within the CIX Attendant Console application see Administration view Admin tab in the console These two settings can be changed in CIX programming or from the CIX Attendant Console The console has precedence the console overrides programming data Although FB28 is labeled Attd Overflow Dest you should en...

Page 15: ...400 BLF for 00 Logical Device No Note Port 207 is reserved for My Info Manager Port 208 is reserved for Feature Flex p FB01 Choose LAN device connection Assign a device port number When programming from a telephone press Spkr to access this parameter Then enter a device port number Note If you change the LAN port you must reset the CIX by performing a Power Cycle or Level 2 Reset 2 Use Program 801...

Page 16: ...alue of 0 zero click OK Most sites will use 0 however any non conflicting DN can be used or for telephone programming at the Digit prompt enter 0 or any DN that does not conflict with a station DN At the FB0 prompt enter 750 Note The number entered here usually 0 is the number users dial to reach an Attendant Important Do not assign a PDKU or BDKU port as DN 0 Step 2H Direct CO Lines to Ring CIX A...

Page 17: ...the following three registry keys do this for each person that will login to the Attendant Console application 2 Use the Registry Editor to allow each operator login name access to the these keys HKEY_LOCAL_MACHINE SOFTWARE TOSHIBA PC ATT DB UTILITY HKEY_LOCAL_MACHINE SOFTWARE TOSHIBA StrataCTX Attendant Console HKEY_LOCAL_MACHINE SOFTWARE TOSHIBA StrataCTX TSP 3 Grant access on WMI select Start C...

Page 18: ...in Figure 3 Figure 1 Network Interface Connection Figure 2 Network Interface Connection Figure 3 8 wire Modular Cord Pinouts 7766 xCTU Processor Strata CIX Cross pinned 8 wire modular cord RJ45 Jack MIC Jack Speaker Jack RJ45 Jack NIC Strata CIX IP Attendant Console PC NIC Headset Straight pinned 8 wire modular cord Straight pinned 8 wire modular cord RJ45 Jack RJ45 Jack LAN or Switch 7767 xCTU Pr...

Page 19: ...nt Strata CIX Attendant Console see below The application should start in a few seconds 2 In the Attendant Logon box shown right select Admin from the drop down list leave password blank click OK 3 The first time that you install the CIX Attendant Console you may see the window shown right Enter the correct IP Address Port and Name of each node In the Name field enter an easily identifiable name s...

Page 20: ...endant Console 10 Strata CIX IP Attendant Console Installation 01 09 The Attendant Console window opens shown below The console is now ready for use Refer to the Strata CIX IP Attendant Console User Guide for operating instructions 6594 ...

Page 21: ...ftware If you select Cancel the installer halts the process without changing the existing installed software If you select OK the installer removes the currently installed CIX Attendant software from the target machine and installs the new version An upgrade maintains the directory database and all custom parameters Directory Database Maintenance Back Up Database Backing up the current database is...

Page 22: ...d users to the directory on another PC then transfer the off line database to a floppy disk or other media To install the off line database onto the Attendant PC follow this procedure which is the same process as restoring data from a previous backup to the current database 1 Select Start Programs Strata CIX Attendant click Strata CIX Attendant Database Utility 2 Click the Restore button to start ...

Page 23: ...rovider Frame Service 1 Exit all open programs 2 From Windows click Start Settings Control Panel 3 Open Administrative Tools and then Services 4 Locate and open NHSProviderFrame 5 Change Startup Type to disable click OK Step 1B Remove the CTX CIX PC Attendant TSP Driver 1 From Windows click Start Settings Control Panel 2 Open Phone and Modem Options and select Advanced tab 3 Remove Strata IP Atten...

Page 24: ...r CIX Attendant Console window click Next 3 Enter the Customer Information click Next 4 Click Yes if you agree with the License Agreement 5 Select the Setup Type then Next Primary for single consoles automatically installs the Console and database utility program at the default location SystemFileFolder Toshiba CIX Attendant and SystemFileFolder Toshiba CIX Attendant Database Secondary installs th...

Page 25: ...sole and CIX Attendant database share the same machine User Name and password is default set Database name pcatt is automatically shown as the proper server name Test Connection button press to ensure the connection is established A message box Test connection succeeded should appear less than 30 seconds If this message does not appear the connection to the shared database has failed If so the CIX...

Page 26: ...is number should match the Strata CIX IP address displayed when you log into eManager Port This number must match the Port number entered earlier in Strata CIX Program 801 see Step 2F Set Up LAN on page 5 CommunityName This should match the Strata CIX CommunityName displayed when you log into CIX WinAdmin Attendant DN This should be the Prime DN for the Attendant Console entered in Strata CIX Prog...

Page 27: ...This is the last page on the document ...

Page 28: ...elecom toshiba com 2004 2009 Toshiba America Information System Inc Stratagy and CIX are registered trademarks of Toshiba America Information System Inc Strata is a registered trade mark of Toshiba Corporation Specifications subject to change with out notice Some features require optional hardware to support full capabilities ...

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