Maintenance and Troubleshooting
Software Recovery
Strata CIX IP Attendant Console Installation 01/09
13
Software Recovery
All Windows 2000 and Strata CIX PC Attendant Console software is pre-loaded at the factory
before shipment. Use the following steps if it becomes necessary to reload the software.
Note
It is required that you back up your system prior to starting this uninstall procedure. You
should also make sure that you have the correct version of the windows software for your
system.
If you have an earlier version of Attendant Console software on your hard drive, uninstall it using
the instructions in
“Step 1: Uninstall CTX Attendant Console Software”
below. If not, go to
2: Install SNMP Service” on page 14
Step 1: Uninstall CTX Attendant Console Software
Step 1A:
Stopping NHSProvider Frame Service
1. Exit all open programs.
2. From Windows, click Start > Settings > Control Panel.
3. Open Administrative Tools and then Services.
4. Locate and open NHSProviderFrame.
5. Change Startup Type to disable, click OK.
Step 1B:
Remove the CTX/CIX PC Attendant TSP Driver
1. From Windows, click Start > Settings > Control Panel.
2. Open Phone and Modem Options, and select Advanced tab.
3. Remove Strata IP Attendant TSP.
Step 1C:
Uninstall CTX/CIX PC Attendant Console software.
1. From Windows, click Start > Settings > Control Panel.
2. Open Add/Remove Programs.
3. Select CTX Attendant Console, and click Change/Remove.
4. Follow the Uninstall prompts.
Step 1D:
Uninstall MSDE
1. In the sys tray on the Windows taskbar, double click on SQL Server Service Manager.
2. Stop the SQL Server.
3. From Windows, click Start > Settings > Control Panel.
4. Open Add/Remove Programs.
5. Select MSDE, and click Change/Remove.
6. Follow the Uninstall prompts.
7. Reboot the computer.
8. Delete the PC Attendant folder located “\Program Files\Toshiba”
