Toshiba Cinema 46UL610U, Owner'S Manual

Page: 79 / 106

79
Chapter 9: Troubleshooting
General troubleshooting
Before calling a service technician, please check this
chapter for a possible cause of the problem and some
solutions you can try.
Black box onscreen
•
The clo s ed captio n feat ur e i s s et to o n e of the Text mode s
( T1 , T2 , T3 , o r T4 ). Set the clo s ed captio n feat ur e to Off
(
-
p. 44).
TV stops responding to controls
• If the TV s top s r e s po n di n g to the r emote co n t r ol o r TV co n t r ol
pa n el a n d yo u ca nn ot t urn off the TV, un pl u g the powe r co r d
to r e s et the TV. Afte r 1 mi nu te, pl u g it i n a n d t urn the TV o n .
Other problems
• If yo ur TV’ s p r oblem i s n ot add r e ss ed i n thi s T r o u ble s hooti n g
s ectio n o r the r ecomme n ded s ol u tio n ha s n ot wo r ked, do o n e
of the followi n g:
1) T urn off yo ur TV. Afte r 30 s eco n d s , t urn it o n .
2) T urn off the TV a n d un pl u g the powe r co r d. Afte r 1 mi nu te,
pl u g the powe r co r d i n a n d t urn o n the TV.
3) Pe r fo r m the Re s et Facto r y Defa u lt s p r oced ur e (
-
p. 53).
TV will not turn on
• E nsur e the powe r co r d i s pl u gged i n . P r e ss .
• Replace the r emote co n t r ol’ s batte r ie s .
• T r y the co n t r ol pa n el b u tto ns .
3D problems
• Watch the TV withi n effective viewi n g a n gle (
-
p. 7).
• If 3D image s a r e n ot co rr ect, the 3D fo r mat may be diffe r e n t.
Cha n ge the 3D fo r mat f r om Q u ick me nu (
-
p. 38).
• The left a n d r ight s ide s of 3D image s may be r eve rs ed. Switch
the left a n d r ight (
-
p. 40).
• If 2D image s a r e n ot co rr ect, the 2D fo r mat may be diffe r e n t.
Cha n ge the 2D fo r mat f r om Q u ick me nu (
-
p. 38).
• Remove all ob s t ru ctio ns betwee n the 3D gla ss e s a n d the TV.
• If the 3D gla ss e s i s n ot t urn ed, cha r ge the batte r y (
-
p. 35).
Picture problems
General picture problems
•
Check the a n te nn a/cable co nn ectio ns (
-
p.16).
• P r e ss o n the r emote co n t r ol o r o n the TV a n d s elect a
valid video i n p u t s o ur ce (
-
p. 43). If n o device i s co nn ected
to a n i n p u t o n the TV, n o pict ur e appea rs whe n yo u s elect that
pa r tic u la r i n p u t s o ur ce. Check device co nn ectio ns (
-
p.17–
23).
•
A n te nn a r eceptio n may be poo r . U s e a highly di r ectio n al
o u tdoo r a n te nn a (if applicable).
• The s tatio n may be havi n g b r oadca s t diffic u ltie s . T r y a n othe r
cha nn el.
• Adj us t the pict ur e q u ality (
-
p. 57).
• If Edge E n ha n ce r doe s n ot achieve a s ha r pe r pict ur e, cha n ge
the Sha r p n e ss val u e to s ha r pe r (
-
p. 57).
Video Input Selection problems
•
If the Input Selection wi n dow doe s n ot appea r whe n yo u
p r e ss o n the r emote co n t r ol o r the TV co n t r ol pa n el,
p r e ss a s eco n d time. The TV di s play s the n ext video
i n p u t s o ur ce a n d the Input Selection s c r ee n .
Cannot view external signals or channel 3 or 4
• If yo u ca nn ot view s ig n al s f r om exte rn al device s co nn ected to
VIDEO 1 , VIDEO 2 , Colo r St r eam HD1 , Colo r St r eam HD2 ,
HDMI 1 , HDMI 2 , HDMI 3 , HDMI 4 , PC , o r f r om cha nn el 3 o r
4, e nsur e the Input Lock i s s et to Off (
-
p. 47).
Poor color or no color
• The s tatio n may be havi n g b r oadca s t diffic u ltie s . T r y a n othe r
cha nn el.
• Check the I n p u t mode whe n yo u us e Sha r ed I n p u t s
(
-
p. 32).
•
Adj us t the Tint a n d/o r Colo r (
-
p. 57).
Poor composite picture
• If the TV i s co nn ected to a n exte rn al A/V device (e.g. DVD
playe r , video game s y s tem, s et-top box, etc.) t r y us i n g a
Colo r St r eam o r HDMI video co nn ectio n i ns tead.
Picture and sound are out of sync
• A s with all p r od u ct s that co n tai n a digital di s play, thi s may
occ ur i n r a r e i ns ta n ce s , whe n viewi n g ce r tai n co n te n t (e.g.
televi s io n b r oadca s t s , video game s , DVD s ). The ca us e may
i n cl u de, witho u t limitatio n , video p r oce ss i n g withi n the TV,
video p r oce ss i n g i n a n attached gami n g s y s tem, a n d video
p r oce ss i n g o r diffe r e n t comp r e ss io n r ate s us ed by
b r oadca s te rs i n thei r p r og r ammi n g. T r y the s e p r oced ur e s :
– If the TV i s co nn ected to a n A/V r eceive r that ha s a
p r og r ammable a u dio delay feat ur e, us e thi s feat ur e to
help s y n ch r o n ize the s o un d to the pict ur e.
– If the p r oblem occ urs o n ly o n ce r tai n TV cha nn el s , i n fo r m
yo ur local b r oadca s t, cable, o r s atellite p r ovide r .
• The s etti n g s of Side Sha r ed Audio a n d Rear S hare d
Au d io may be n ot co rr ect. E nsur e the s etti n g s (
-
p. 32).
Sound problems
• Check the a n te nn a/cable co nn ectio ns (
-
p.16–22).
•
The s tatio n may be havi n g b r oadca s t diffic u ltie s . T r y a n othe r
cha nn el.
• The s o un d may be m u ted. P r e ss VOLUME .
•
If yo u hea r n o s o un d, t r y s etti n g the MTS feat ur e to
Ste r eo mode (
-
p. 61).
• If yo u a r e n ot r eceivi n g a s eco n d a u dio p r og r am f r om a
k n ow n SAP s o ur ce, make sur e the MTS feat ur e i s s et to SAP
mode (
-
p. 61).
• If yo u hea r a u dio that s eem s i n co rr ect fo r the p r og r am yo u
a r e watchi n g ( su ch a s m us ic o r a fo r eig n la n g u age), the SAP
mode may be o n . Set the MTS feat ur e to Ste r eo mode
(
-
p. 61).
•
If yo u co nn ect a PC us i n g eithe r the PC IN te r mi n al o r a n
HDMI te r mi n al, e nsur e that the Rea r Sha r ed Audio s etti n g i s
p r ope r ly s et (
-
p. 51).
POWER
(continued)