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9 Troubleshooting
If you experience any of the following difficulties while using this unit, check the list below before
consulting your nearest TOSHIBA dealer.
Problem
Tip
No reaction to the remote
control.
Connect the product to the power outlet.
Point the remote control at the product.
Insert the battery correctly.
Insert new battery in the remote control.
No video signal on the display
device.
Turn on the TV.
Set the TV to the correct external input.
Select the correct video resolution.
Set TV System of TV correctly.
Incorrect or no audio/video
signal on the amplifier/display
device via HDMI cable.
If the unit is connected to the unauthorized display device with
an HDMI cable, the audio/video signal may not be output.
Ensure the amplifier/display devices setting match the Blu-ray
Disc™ player.
No high-definition video signal
on the TV.
Does the disc contain high-definition video? High-definition
video is not available when the disc does not contain it.
Does the TV support high-definition video? High-definition
video is not available when the TV does not support it.
No audio signal from the
loudspeakers of the audio
system.
Turn on the audio system.
Set the audio system to the correct external input.
Increase the volume level of the audio system.
Cannot play back a disc.
Make sure that the Blu-ray Disc™ player supports the disc.
Make sure that the Blu-ray Disc™ player supports the region
code of the DVD or Blu-ray Disc™.
For DVD+RW/+R or DVD-RW/-R, make sure that the disc is
finalized.
Clean the disc.
Cannot play back JPEG files
from a disc.
Make sure that the disc was recorded in the JPEG/ISO format.
Cannot play MP3 files from a
disc.
Make sure that the disc was recorded in the ISO format.
Make sure that the bit rate of the MP3 files is between 8 and
320 kbps.
Make sure that the sample rate of the MP3 files is 32kHz,
44.1kHz or 48kHz.
