Tork TREA 0060, User Manual

Page: 30 / 32

SMS-TORK Endüstriyel Otomasyon Ürünleri San. Tic. Ltd. Şti.
30
c) In case a service station is not exist by a report issued by seller, dealer, agency,
representative, importer or producer respectively that, repair of the failure is not possible,
exchange process will be carried out free of charge.
d)The warranty period of the products changed during the warranty condition is limited
to the remaining warranty period of the purchased products.
5) Free repair and product exchange obligations will be annulled under the following
conditions:
a) If the product becomes faulty due to use contrary to the terms or conditions stated in
the user guide,
b) If the product serial number has been altered or removed
c)The warranty labels have been destroyed,
d) If the product has been opened, used, or previously repaired by unauthorized persons,
e) Use of the product by plugging into inappropriate voltages or with faulty electric
installation without the prior knowledge of our authorized services,
f) If the fault or damage to the product occurred during the transportation outside of the
responsibility of SMS Sanayi Malzemeleri Üretim ve Satışı A.Ş.,
g) When our product is damaged due to use with accessories or devices purchased from
other firms or unauthorized services,
h) Those damages caused by natural disasters such as fire, lightning, flood, earthquake,
etc.
6) A report prepared by the SMS Sanayi Malzemeleri Üretim ve Satışı A.Ş. will determine
whether the damage was caused by improper use.
7) The warranty certificate should be kept throughout the warranty period. The customer
must provide the warranty certificate during request for repair. Otherwise, the cost of
repair will be charged.
8) The warranty certificate attached to the product during sale should be fully completed
by the retailer and customer, signed and stamped. The customer copy must be
immediately provided to the customer, followed by the other piece to be mailed out to
SMS Sanayi Malzemeleri Üretim ve Satışı A.Ş. by the retailer.
9) In the case when you send the product via courier, please remember to add a
description your complaint, the photocopy of your warranty certificate, your address and
telephone number.
10) For possible problems which may arise concerning the warranty certificate, it can be
applied to the Ministry of Customs and Trade, Directorate General of Consumer Protection
and Market Surveillance.