http://www.topflytech.com
This document is copyrighted by Shenzhen Topflytech Communication Technology Co.,Ltd. All rights reserved.
Any unauthorized copy or transmission of the document wholly or partially shall be held liable.
set, device will return “SET RELAY DELAY, SPEED IS MORE THAN 20KM/H#” or “SET RELAY
DELAY, GPS UNFIXED#”. Then device will keep waiting until the vehicle speed is monitored
lower than 20km/h, device will return “SET RELAY ENABLE OK, RELAY:1# ”.)
8.7 Restore Fuel Supply
When needed, Service Platform or Manager can issue a restore fuel supply command.
9. Trouble Shooting
9.1 Unable to Connect to Service Platform
If the device unable to connect to the service platform after the initial installation, please try to
inspect device for:
1)
Is main power supply connected correctly?
2)
Is SIM card installed properly? Please refer to user manual on this section.
3)
Inspect the status of the indicators.
Dial the phone number of the SIM card which is in the device. Then the indicator lights
begin to blink. Under normal operating condition, Red GSM indicator and Blue GPS
indicator are both in slow blink. After 5 minutes, the lights will go out again.
9.2 Backstage Shows Offline
First check if the indicator lights runs normally. If there is no condition to observe the situation,
one can first check SIM card status. The process as follow:
1)
Dial the SIM card number to listen for ring tone.
2)
Whether the vehicle in an area with no GSM.
3)
Observe the area where connection is lost, are all hand held devices in the area affected or
just some of them. This will help diagnose whether it is the faulty of the service provider’s
network.
4)
Whether your SIM card charge is in arrears.
5)
If the lost connection happens on the last day of the month, please check whether the
GPRS service has been terminated.
9.3 Prolong Inability to Locate
If GPS function of the device had been activated but the device fail to perform location service
for prolong period, please inspect the device for the following:
1)
Is the vehicle located in an area with no GPS satellite coverage?
2)
Is the reception service facing upwards during installation?
3)
The device should be installed in an area with no electromagnetic wave absorption material
(eg. Metallic sheet) blocking its reception. It is important to note that there is no thermal
screen in the windscreen (this thermal screen contains high metallic content that absorbs
electromagnetic waves). Failure to do so will affect the integrity of GPS signal, affecting
-
11 -
TOPFLYTECH
CONFIDENTIAL
