________________________________________________________________________________
TOLO SAUNA
www.tolosauna.com
12
8.
Warranty And Services
Table 3 E Warranty Time (1 year)
Remark
:
(1) Warranty period will count from the ex-factory date of the steam generator.
(2) Limited free warranty only including provide free spare parts and our remote services, not
including any other direct or indirect costs / losses.
(3) Limited warranty is offered to all customers. Any quality problem will be covered according
to above file. Please provide the maintenance record (Regular descaling records) when you
ask for warranty.
(4) The controller warranty for 2 year is under install it outside the steam room. Inside the
steam room, controller warranty is 1 year.
(5) Our company has the right to decide whether to repair or to change. Approval must be
obtained from our company before shipping back the product. The customer has to pay for
the transportation fee and any parts fee beforehand.
(6) Any clause mentioned in the manual is not covered by the warranty.
(7) This warranty does not cover any defect, malfunction or failure cased by, or resulting from
unauthorized installation, maintenance and repair, improper power supply, and any action
which violates the manual.
(8) Damage caused by accident, misusing of chemistry products, or any other reason which are
beyond our company’s responsibilities will not be covered. Any product whose label,
nameplate has been removed, altered, damaged is not covered either.
(9) Using in a salty environment or any other extreme, corrosive condition is not covered by the
warranty.
(10)After the free warranty period, services are still available if all cost is covered by the
customer.
(11)Our company is not responsible for any direct or indirect damage caused by the generator.
(12)Please contact our company for further information and more details.
(13)Tips for maintenance:
How to descale Tolo E Steam Generator?
Manual periodic cleaning
You can put solution in, and let it stay in water tank for 4-8 hours, then flush.
How frequently should descaling be done?
*For home use: at least once per month
*For commercial use:at least once per week
What solution can be used?
TOLO acid;
Vinegar or lemon juice, mix with water and make concentration around 10%;
Or can use edible cleanser.
More information you need, please feel free to contact us at
