TiVo Premiere, Manual

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Troubleshooting
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• If you know the date, time, and channel on which the show will
air, you can create a manual recording to record it.
Why wasn’t my show recorded?
• Make sure the TiVo Premiere is connecting to the TiVo Service.
See page 70.
• View your Recording History for an explanation of why the
show did not record. Recording History is the first selection in
the To Do List (see page 30). Here are some reasons why a show
may not have recorded:
• When Season Pass
® recordings and other repeating
recordings conflict, shows are recorded according to their
priority in the Season Pass manager. See page 31.
• If the show was a rerun, your Season Pass recording may be
set to record First Run Only shows.
• The show may have been deleted from the My Shows list by
someone else in your household.
• The show may have been canceled by the network.
• There may have been a conflict when requesting another
show, and the proposed resolution was to delete the missing
show earlier than planned. If you accepted that resolution,
the show would have been deleted.
• There may have been a power outage that affected the
recording.
Online Scheduling
My TiVo Premiere did not record a show I requested on
TiVo.com.
• A show’s air time shown in red on tivo.com indicates that this
show is upcoming quickly and might not record on your TiVo
Premiere if you schedule it online. This is due to the fact that
there might not be enough time for your TiVo Premiere to
connect to the TiVo Service and retrieve your recording request.
• Your TiVo Premiere’s Recording History may explain why the
show did not record. See page 30.
• If you chose to record the show only if it did not conflict with
other recordings at the same time, the TiVo Premiere may have
found another airing of the show that did not conflict with other
recordings. Check the To Do List to determine whether the show
is still scheduled to record. See page 30.
• Make sure the TiVo Premiere is connecting to the TiVo Service.
See page 70.
• If the show you requested airs on a channel you don’t receive,
the TiVo Premiere cannot record it. If you receive the channel
but it is not checked on the Channel List, the TiVo Premiere
cannot record from it. Every channel you receive that you wish
to schedule recordings from should have a checkmark beside it.
See page 68.
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