Tineco PURE ONE S12V Series Instruction Manual Download Page 26

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Troubleshooting

Problem

Possible cause

Solution

The appliance does not
turn on

No power

Charge the battery

Auto protection for overheating

Restart after cooling down

The suction mouth is blocked

Check and remove blockages

Weak suction power

Dustbin and filters are full

Clean the dustbin and filters

The pre-filter is not installed

Install the pre-filter

The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)

Remove blockages

The brush roller tangled with hairs
or fibers

Clean the brush roller

Abnormal motor sounds

The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)

Remove blockages

Battery won’t charge

The adaptor is not correctly
inserted

Reinsert the adaptor correctly

Insufficient contact between the
main body and battery

Check that the main body and
battery are correctly placed

The adaptor is not designed for
PURE ONE S12V

Use the original adaptor

Summary of Contents for PURE ONE S12V Series

Page 1: ...SERIES Smart Vacuum Cleaner Instruction Manual Manual De Uso Mode D emploi Actual product may differ from illustration ...

Page 2: ...1 EN CONTENTS Important Safety Instructions 2 Overview 5 Accessories 7 Assembly 9 Operation 11 Maintenance 21 Specifications 24 Troubleshooting 25 Warranty 27 ...

Page 3: ... on wet surfaces or surfaces with standing water 4 Do not allow to be used as a toy Close attention is necessary when used by or near children pets or plants 5 Use only as described in this manual Use only manufacturer s recommended attachments 6 Do not use with a damaged cord or plug If appliance has been dropped damaged left outdoors dropped into water or is not working as it should return it to...

Page 4: ... pack or appliance to fire or excessive temperature Exposure to fire or temperature above 266 F 130 C may cause an explosion 22 Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire 23 Ha...

Page 5: ...on between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment Note The manufacturer is not responsible for any radi...

Page 6: ...y release button C Dustbin D MAX AUTO E WiFi reset button Remove the dustbin to access F Trigger lock G Dustbin release button H Trigger I HEPA release button J Battery indicator light K Battery release button Overview A E B F I C G J D H K S12V ...

Page 7: ...e button D Dustbin E Built in bluetooth speaker F WiFi reset button Remove the dustbin to access G MAX AUTO H Trigger lock I Dustbin release button J Trigger K HEPA release button L Battery indicator light M Battery release button S12V Plus A E B F I C G J L D H K M ...

Page 8: ...g upholstered furniture mattresses etc Vacuums pet hair and removes ingrained dirt 2 in 1 dusting brush Switches between a wide and a soft brush by pressing the release button The soft brush is most effective on hard surface furniture while the wide brush is effective for upholstered furniture curtains etc Crevice tool For corners nooks and other hard to reach places such as around car seats pictu...

Page 9: ...re filter cleaning tool A dirty filter is a leading cause of suction loss and this tool is designed to make your filter last much longer Place the dirty filter inside the pre filter cleaning tool and close the lid Run the appliance in MAX mode and rotate the side cover Automatic pre filter cleaning tool A dirty filter is a leading cause of suction loss and this tool is designed to make your filter...

Page 10: ...EN 9 Tube Installation Brush Installation Insert tube Insert the power brush Press the release button to remove the tube Press the release button to remove the power brush Assembly ...

Page 11: ...elease button and remove the battery To replace slide the battery into the slot at the base of the main body The battery will click into position when correctly fitted When re attaching the dustbin hold on an angle and slot the top of the dustbin into the hook on the main body Push upwards until the hook is fixed into the slot on the dustbin and then it clicks into place ...

Page 12: ...witch to Max mode Pull the trigger lock to hold the trigger for continuous power mode Note Before the first use please charge the appliance see Charging the Battery for 3 4 hours in an area where the ambient temperature is between 39 2 F 4 C and 104 F 40 C Select an accessory and attach it to the appliance before use see Accessories Operation MAX AUTO MAX AUTO ...

Page 13: ...charging after use Assemble the two bracket components with a click to signify correct assembly Once this is complete use the screws provided by Tineco to affix the dock to the wall Warning Ensure the wall surrounding the mounting area is free of gas or water pipes and electrical cables and wires To avoid the dock falling ensure it is firmly installed Place the main body on the dock To avoid brist...

Page 14: ...s below 50 F 10 C To prevent air bubbles start at one end and gently move to the other end Do not re use the magnet if it falls off and contact Customer Service to purchase a new one If the phone is moved return to original position to prevent from slipping and falling The adhesive magnet is suitable for use on metal and plastic surfaces It is unsuitable for use on glass pottery or porcelain As su...

Page 15: ...es or more Bluetooth will automatically disconnect MAX AUTO Voice Prompt for PURE ONE S12V Plus The appliance can report the work status in real time List of voice prompt Power on Please clean the pre filter when WiFi connected Auto mode Please clean the dustbin when WiFi connected Max mode Dust sensor malfunction WiFi connected Brush roller tangled Bluetooth enabled Air channel blocked please rem...

Page 16: ... functionality and place the phone within the reading area 2 Follow the prompts on your phone screen to go to the app download page no need to search in the App Store 3 After the app is downloaded the login page will automatically appear 4 After login the Tineco device list page will open Note Please enable the NFC function on your phone before use First test the NFC sensing area of your phone dur...

Page 17: ...eminder as required Contact us You can contact the Customer Service about any problems during the working hours Feedback If you have any comments please send us your feedback App Function Introduction Note To disable the WiFi module pull the trigger to activate the appliance Remove the dustbin to access the WiFi button press and hold it for 20 seconds until lights off To enable the WiFi module pul...

Page 18: ...startup is AUTO The appliance then takes 3 seconds to initially detect blockages or dust If no dust is detected power is reduced to conserve energy In Max mode press MAX AUTO button or click AUTO in the App to enter the AUTO mode In AUTO mode press the MAX AUTO button to switch to MAX mode Remark You can also swipe in the App to adjust suction power as needed MAX AUTO MAX AUTO MAX AUTO ...

Page 19: ...in body with the battery on the dock Note If you need a spare battery please purchase from Tineco When secured on the wall mounted dock the battery attached to the main body will charge first followed by the spare battery Warning Only use the Tineco provided adapter to charge the battery During long periods of not being used store the lithium battery in a cool dry place Ensure the battery is half ...

Page 20: ...ories A full charge takes approximately 3 4 hours for one battery Estimated data was obtained by a Tineco Laboratory using ambient temperatures between 39 2 F 4 C to 104 F 40 C Indicator When in Use Battery level 20 solid green light Battery level 20 solid red light Blinking red light fault Light up working Blinking possible reasons are motor failure air channel blocked dust sensor malfunction bru...

Page 21: ...ed Blinking WiFi is connecting Charging Battery level 0 99 Battery indicator breathing green light MAX AUTO indicator breathing white light Fully charged Battery level up to 100 In 5 minutes Battery indicator solid green MAX AUTO indicator solid white After 5 minutes both indicator lights turn off Indicator light blinking fault ...

Page 22: ... filter pre filter and HEPA filter Press the dustbin release button to remove the dustbin Turn counter clockwise to remove the filters Clean with a damp cloth taking care to prevent water entering the appliance main body and battery Clean the dustbin and mesh filter with a damp cloth Air dry completely before reinstalling 1 3 2 4 Warning Do not wash the dustbin as it contains a dust sensor If it c...

Page 23: ...er To avoid dust accumulation which can affect cleaning performance wipe the suction mouth with a damp cloth Replace a clean filter to the main body Put the dirty pre filter into the cleaning tool and connect the cleaning tool to the main body After cleaning insert the clean pre filter into mesh filter properly and it clicks into place Install the clean filters and dustbin back into the main body ...

Page 24: ...ller lock then remove the brush from the brush window Gently clean the transparent brush window The HEPA filter can be washed under running water and must be completely dry before reinstalling Remove the debris wrapped around the roller with the Tineco Hair Cleaning Tool After cleaning reinstall the brush Warning The power brush contains electrical components which must not be soaked or washed wit...

Page 25: ...onment and must be removed from the appliance before it is discarded When removing the battery the appliance must be powered off Batteries chargers accessories and packaging should be sorted for environmental friendly recycling Do not put them into fire water or soil Do not dispose of batteries and chargers into household waste If battery leakage contacts skin or clothing immediately flush with wa...

Page 26: ...re filter The appliance is blocked i e the tube suction mouth or some other parts Remove blockages The brush roller tangled with hairs or fibers Clean the brush roller Abnormal motor sounds The appliance is blocked i e the tube suction mouth or some other parts Remove blockages Battery won t charge The adaptor is not correctly inserted Reinsert the adaptor correctly Insufficient contact between th...

Page 27: ...restart Air channel blocked Remove blockages Brush roller tangled Clean the brush roller Full of dust in filter Follow Maintenance to clean the filter Dust sensor malfunction 1 Clean the dust on the inner sensor 2 Install the dustbin correctly Battery indicator blinking red on work Battery failure Remove the battery pack and let it cool Note If the above troubleshooting guide fails to provide a so...

Page 28: ...sult of Appliances purchased from an unauthorized dealer Careless operation or handling misuse abuse and or lack of maintenance or use not in accordance with the Tineco Instruction Manual Use of the appliance other than for normal domestic purposes e g for commercial or rental purposes Use of parts not in accordance with the Tineco Instruction Manual Use of parts and accessories other than those p...

Page 29: ...hat upon purchase you register your appliance on the Tineco official website www tineco com register and enjoy exclusive benefits To register please enter the last 11 digits of the serial number found on the base of the main body Failure to register your product won t diminish your warranty rights E XXXXXXXXXXX E000000000XXXXXXXXXX How to Claim Please retain your proof of purchase To make a claim ...

Page 30: ...1 855 292 8864 Mon Fri 9am 6pm CST Contact us We ll get back to you within 1 business day Comuníquese con nosotros lo contactaremos dentro de 1 día hábil Contactez nous Nous vous répondrons dans un délai d un jour ouvrable tinecoglobal ...

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