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Troubleshooting
“Unable to Connect” Appears
When this message appears, it means that the settings for the terminal and the
computer are not properly done. Find out which method you are using to con-
nect. The terminal offers LAN, RS232, RS485 and USB communication methods.
Refer to Chapter 4 to further understand the topic.
“Admin Affirm” Appears
You are not the administrator of this terminal. Only an authorized administra-
tor of the system is allowed to access the Menu. Any attempt of normal user
to access the Menu will prompt “Admin Affirm” message on the screen. In case
the administrator or he/she has resigned from the company, kindly contact your
FingerTec authorized reseller to access the terminal.
The LED is Blinking All The Time
You have nothing to worry about unless the blinking light is red. The green blink-
ing light is indicating that the terminal is under its standby mode. Red blinking
light may signal problem in the terminal. Contact your reseller for consultation.
RFID Card Doesn’t Respond
Two possibilities for this problem
Have you registered the card to the terminal?
The card must be registered to the terminal before it can read the information in
the card. Refer to chapter 3 User for card enrolment.
Have you assigned the user ID to the verification group that supports
RFID card?
Without setting the terminal to show that you are under a group that supports
RFID card, the terminal wouldn’t read your card.
No Sound
A few things could cause this problem:
The terminal voice mode is silent
Perhaps someone has turned off the voice in your terminal or reduced its vol-
ume to 0%. Refer to Chapter 6 Personalization under Voice to rectify.
