14
Troubleshooting
Problem
Unexpected radio control operation.
Solution
Make sure you have chosen the correct group to
operate. If you need to remove a window shading
from a group, see “Group Addition or Removal”
on page 5.
If the Indicator Light on the remote is not a
steady green when you press the OPEN or
CLOSE button, the remote is using infrared.
To make sure you are using radio control, press a
group button not more than five seconds before
you press the OPEN or CLOSE button.
Problem
Window shading does not open or close fully
or has an intermediate stop that is no longer
wanted.
Solution
Make sure the operation of the window shading
is not obstructed.
Reset the window shading as described in
“Resetting a Window Shading
”
on page 15.
Problem
If you cannot resolve your problem with these
guidelines:
Solution
Check the Troubleshooting section of the
Installation, Operation, and Care
instructions for
the window shading.