23
User’s Manual
Troubleshooting
Phenomenon
Check point
The product does not turn on
Check if it is connected to a power supply
Check whether the correct voltage is being used.
Contact the nearest service center if the device doesn’t
turn on even if it is connected to a power properly.
Check the fuse of the Cigar lighter . (more than 250V/3A)
Cannot find the recorded video
During search, make sure the recorded video is present
Does not record
Make sure if the SD card is not faulty
Try again after formatting the SD card
If the device beeps every 2 seconds, remount the SD card.
If still having the problems, contact the service center.
Cannot reply the recorded video.
Make sure if the SD card is not faulty.
Use the SD card recovery feature in the removable disk
category of the viewer program.
If still having the problems, contact the service center.
The objects are not clear in the video.
Try again after cleaning the lens with soft cloth
Always keep the camera clean.
If still having problems, contact the service center.
Cannot record at night.
Request the service from the retailer where the produce
was purchased.
Cannot connect to EMAP
Check if connected to the network.
Cannot install the viewer program.
If using Window Vista and Vista 7, you need to install the
viewer program with the authorized installation..
Parts of audio or video data is lost
.
Recommend using Class 6 or higher SD card.
PC does not recognize the SD card
Check if the SD card reader supports SDHC.
The time stamp of the data in the SD
card is not correct
Once the GPS starts to operate, the time will set to correct
value automatically. Check the selected time zone in the
configuration settings stored in the SD card.
The audio playback is normal, but the
video playback is black
Compatibility problem with graphic card driver. Please
update with the latest version driver.
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